Luther Brookdale Volkswagen - Service Center

Everyone at the shop was extremely helpful, especially when dealing with my insurance. They were able to get my car fixed correctly and quickly. when dealing with my insurance. They were able to get my car fixed correctly and quickly. More

The dealership failed to find the source of my rapid oil consumption. And I was told the appointment would take an hour at the absolute maximum. It took almost 2 and a half hours and I was late for an appoi consumption. And I was told the appointment would take an hour at the absolute maximum. It took almost 2 and a half hours and I was late for an appointment as a result. More

The experience was excellent. On a side note: The dealership was clean and organized which is an important, as the saying goes, "cleanliness is next to godliness" On a side note: The dealership was clean and organized which is an important, as the saying goes, "cleanliness is next to godliness" More

Great service. Quick turnaround. The service advisor was knowledgeable and communicated clearly and on a timely basis. Quick turnaround. The service advisor was knowledgeable and communicated clearly and on a timely basis. More

My daughter went in with her car for an oil change. They examined the car and stated the car did not need an oil change and charged her nothing and also gave her a car wash. I appreciate the hone They examined the car and stated the car did not need an oil change and charged her nothing and also gave her a car wash. I appreciate the honesty and will go back to the dealership. More

Excellent service. Boone was great. Quick and honest. Made sure I was treated fairly. To notch. Boone was great. Quick and honest. Made sure I was treated fairly. To notch. More

Took the time ensure that they identified the problem and resolved it in a timely manner. resolved it in a timely manner. More

Great staff—especially Brad & Lucas—the others were good as well but it would have been nice to only bring the car in once rather then twice to recheck the alinement. as well but it would have been nice to only bring the car in once rather then twice to recheck the alinement. More

I was greeted promptly by Madison. Car was estimated to be done in an hour. It was finished on time. Car wash was down, but I was told I could stop by anytime for a wash as it was down Car was estimated to be done in an hour. It was finished on time. Car wash was down, but I was told I could stop by anytime for a wash as it was down. Thanks! More

they’re very good with communication with update they’re start and finish time but they didn’t fix a recall that they said they were going to fix. start and finish time but they didn’t fix a recall that they said they were going to fix. More