Luther Brookdale Volkswagen - Service Center

Great service work and excellent communication from the service department about the status of my car. service department about the status of my car. More

Brookdale Volkswagen is an efficient and friendly place. It was very easy to schedule an appointment online, they knew exactly what needed to be done when I showed up, they gave accurate time frames, And th It was very easy to schedule an appointment online, they knew exactly what needed to be done when I showed up, they gave accurate time frames, And there was no surprise to the cost. The technicians video summary was clear, concise, and informative. I drive across entire metro to go to this place specifically because they are so good. I bought my Volkswagen here, and all my service is done here. More

They are friendly and professional most of the time. However, it was my third visit for the same part. First time, the other side of the part was replaced, in second time, the missed to replace it, and However, it was my third visit for the same part. First time, the other side of the part was replaced, in second time, the missed to replace it, and I had to revisit for only this reason again. More

The service was poor. I worked out the issues with the manager and now I get a survey message every day so if you guys want a survey then here... Your service department i I worked out the issues with the manager and now I get a survey message every day so if you guys want a survey then here... Your service department is trash. Would not go there again More

Staff are friendly, smart and professional. It was a very short but exciting experience on my very first visit. It was a very short but exciting experience on my very first visit. More

Helpful service, experienced and knowledgeable technicians. I love the coffee machine. Very friendly staff. Will visit again. technicians. I love the coffee machine. Very friendly staff. Will visit again. More

I was having an issue with my car so I brought it in to be diagnosed. Jason kept me informed every step of the way and was very upfront and honest with me. Jason helps me every time I bring my car in for be diagnosed. Jason kept me informed every step of the way and was very upfront and honest with me. Jason helps me every time I bring my car in for the checkups and he’s wonderful!!! More

They are friendly and professional. They constantly keep me up to date as to where they in the process of the vehicle and they let me know what needs to be looked in to. I like the ne They constantly keep me up to date as to where they in the process of the vehicle and they let me know what needs to be looked in to. I like the new video they show if something needs to be replaced. More

Customer service was amazing. August was friendly and genuine with me as he helped me find my new car. August was friendly and genuine with me as he helped me find my new car. More

Polite. Courteous respectful straight to the point kind of people that do excellent work. Knowledgeable staff. Courteous respectful straight to the point kind of people that do excellent work. Knowledgeable staff. More