Luther Brookdale Volkswagen - Service Center
Brooklyn Center, MN
2,518 Reviews of Luther Brookdale Volkswagen - Service Center
We had great service. The buying process went quite smoothly and we would definitely recommend VW. The buying process went quite smoothly and we would definitely recommend VW. More
Service adviser Alex Oestreich and technician Sam Win did good job of brake inspection and multipoint inspection. I received detailed comment on results and recommendations. good job of brake inspection and multipoint inspection. I received detailed comment on results and recommendations. More
Top tier customer-satisfaction oriented place. Definitely recommend them. They will take care of you instead of taking advantage of you which isn't something you encounter often, regardless of ind Definitely recommend them. They will take care of you instead of taking advantage of you which isn't something you encounter often, regardless of industry. More
Brad was very kind and courteous. He checked my car in, listened to what I needed done and answered all my questions. Brad showed me to the waiting area, offered me water, coffee, etc He checked my car in, listened to what I needed done and answered all my questions. Brad showed me to the waiting area, offered me water, coffee, etc. He checked on me and gave me updates on my car. A video of my car was sent to me via text, Brad helped me open it and explained what was going on. The video the mechanic took was so informative. I showed it to my husband when I got home. Brad was great from the time I drove in to the time I drove out, he made it a great experience. He is a very knowledgeable service writer. More
I was told my car would take 1. 5 to two hours to be repaired, ended up waiting 4 hours in their waiting room for my car to be done. By far the worst service experience I have been i 5 to two hours to be repaired, ended up waiting 4 hours in their waiting room for my car to be done. By far the worst service experience I have been involved with. More