Luther Brookdale Volkswagen - Service Center

Top tier customer-satisfaction oriented place. Definitely recommend them. They will take care of you instead of taking advantage of you which isn't something you encounter often, regardless of ind Definitely recommend them. They will take care of you instead of taking advantage of you which isn't something you encounter often, regardless of industry. More

Brad was very kind and courteous. He checked my car in, listened to what I needed done and answered all my questions. Brad showed me to the waiting area, offered me water, coffee, etc He checked my car in, listened to what I needed done and answered all my questions. Brad showed me to the waiting area, offered me water, coffee, etc. He checked on me and gave me updates on my car. A video of my car was sent to me via text, Brad helped me open it and explained what was going on. The video the mechanic took was so informative. I showed it to my husband when I got home. Brad was great from the time I drove in to the time I drove out, he made it a great experience. He is a very knowledgeable service writer. More

I was told my car would take 1. 5 to two hours to be repaired, ended up waiting 4 hours in their waiting room for my car to be done. By far the worst service experience I have been i 5 to two hours to be repaired, ended up waiting 4 hours in their waiting room for my car to be done. By far the worst service experience I have been involved with. More

My experience was wonderful. We had some hiccups, (as my Granny would say) but Maurice Johnson and his team did everything to make me feel like was important. We had some hiccups, (as my Granny would say) but Maurice Johnson and his team did everything to make me feel like was important. More

Kept good communication and returned vehicle in a decent time frame, very happy with service. time frame, very happy with service. More

Service was ok. Nothing impressive. I took my brand new car (purchased from this dealership). yes, they took care of the issue but I don’t believe it was thoroughly Nothing impressive. I took my brand new car (purchased from this dealership). yes, they took care of the issue but I don’t believe it was thoroughly investigated as to why it happened . When I expressed concern when I initially brought it in, I felt dismissed. No loaners cars were avail so i had to go 2 days without a car. No car wash, or anything that made me feel like they went above and beyond. I also had to call twice initially to get the appt as no phone call was returned, then i had to call to check status of my vehicle when I was promised a phone call at the end of day 1. Again, problem solved but nothing special for service More

I had really good service, the service advisor was honest and friendly, my service was done on time and easy pick up/drop off! and friendly, my service was done on time and easy pick up/drop off! More

Fast service, employees are always super friendly, nice and very helpful with any questions or concerns you have. Definitely will be back :) and very helpful with any questions or concerns you have. Definitely will be back :) More

Customer service and maintenance is good. Nice people to work with, and I will always do my service at Luther VW. Nice people to work with, and I will always do my service at Luther VW. More

Excellent customer service. Team members highly knowledgeable about their processes. Team members made the Schedling process easy. Team members highly knowledgeable about their processes. Team members made the Schedling process easy. More