Luther Brookdale Volkswagen - Service Center

My experience was wonderful. We had some hiccups, (as my Granny would say) but Maurice Johnson and his team did everything to make me feel like was important. We had some hiccups, (as my Granny would say) but Maurice Johnson and his team did everything to make me feel like was important. More

Kept good communication and returned vehicle in a decent time frame, very happy with service. time frame, very happy with service. More

Service was ok. Nothing impressive. I took my brand new car (purchased from this dealership). yes, they took care of the issue but I don’t believe it was thoroughly Nothing impressive. I took my brand new car (purchased from this dealership). yes, they took care of the issue but I don’t believe it was thoroughly investigated as to why it happened . When I expressed concern when I initially brought it in, I felt dismissed. No loaners cars were avail so i had to go 2 days without a car. No car wash, or anything that made me feel like they went above and beyond. I also had to call twice initially to get the appt as no phone call was returned, then i had to call to check status of my vehicle when I was promised a phone call at the end of day 1. Again, problem solved but nothing special for service More

Customer service and maintenance is good. Nice people to work with, and I will always do my service at Luther VW. Nice people to work with, and I will always do my service at Luther VW. More

Fast service, employees are always super friendly, nice and very helpful with any questions or concerns you have. Definitely will be back :) and very helpful with any questions or concerns you have. Definitely will be back :) More

Excellent customer service. Team members highly knowledgeable about their processes. Team members made the Schedling process easy. Team members highly knowledgeable about their processes. Team members made the Schedling process easy. More

I had really good service, the service advisor was honest and friendly, my service was done on time and easy pick up/drop off! and friendly, my service was done on time and easy pick up/drop off! More

I’ve never had anyone send me a video of what they checked while in the garage.”Great transparency. I will be back! checked while in the garage.”Great transparency. I will be back! More

Had a dent repaired. Loaner was great, service was quick and easy and dent looks great! Loaner was great, service was quick and easy and dent looks great! More