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Luther Brookdale Volkswagen - Service Center

Brooklyn Center, MN

4.7
2,521 Reviews
Call Service Center (763) 331-6400

2,521 Reviews of Luther Brookdale Volkswagen - Service Center

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March 20, 2022

BAD BAD BAD WILL NEVER GO BACK AGAIN VERY UNPROFESSIONAL very bad experience!!! not only they dont listen, they ignored what i was saying !!! More

by Ricardo Mello Jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Oestreich
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Mar 21, 2022 -

Luther Brookdale Volkswagen responded

Ricardo, Thank you for taking the time to take my call today. I appreciate your feedback and are happy we were able to resolve the concerns, I look forward to working with you in the future. Maurice Johnson | Service Manager Luther Brookdale Volkswagen 6801 Brooklyn Blvd., Brooklyn Center, MN Phone (763) 331-6470 Fax (763) 331-6461 maurice.johnson@brookdalevw.com

March 20, 2022

I’ve never had anyone send me a video of what they checked while in the garage.”Great transparency. I will be back! More

by Pamtraun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Maurice Johnson
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March 19, 2022

Had a dent repaired. Loaner was great, service was quick and easy and dent looks great! More

by PARKSCHRIS14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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March 18, 2022

I received timely, friendly, informed, professional, excellent service and I have no complaints for anything. More

by mrnelsguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas smith
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March 17, 2022

Was lied to said my car was washed. Was told I didn't need the oil change although my sticker said otherwise. Took forever. More

by JO@$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Idk
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March 17, 2022

Customer service was perfect from check-in to check-out. Very courteous. Waiting area had everything I needed while I waited. More

by leann.latus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas - 5 star
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March 17, 2022

I had a very good experience at Luther Brookdale. I didn’t feel pressured and the service professionals were honest and helpful. More

by Tedd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas smith, Maurice Johnson
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March 16, 2022

Everything was done very professionally service area was very clean service writer’s were very helpful More

by GULENCHYN56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Maurice Johnson
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March 15, 2022

Wonderful service and very nice staff. My vehicle looked brand new after. I will definitely go back. More

by KYRSTENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dioquino, Maurice Johnson
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March 13, 2022

Good service Nice people to work with Easy communication Fast service Love the service Happy More

by DOUYANGVU1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucas , Ger Vang
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