Luther Brookdale Volkswagen - Service Center

One deep scratch was repaired, but the other shallow scratch was left untreated. It wasn't nice to pick up my car and find my front seat and the inside of the door covered in dirty handprints and dust. scratch was left untreated. It wasn't nice to pick up my car and find my front seat and the inside of the door covered in dirty handprints and dust. The reason for my recommendation is that the sales manager and sales staff here are very nice and responsible in dealing with my feedbacks. Thank you! More

Always pleasant and professional. Always keep you posted on completion time and follow up. Great team work. Always keep you posted on completion time and follow up. Great team work. More

Very friendly and professional staff. Jason D is awesome and answers any questions I have for him and puts my mind at ease. Don’t plan on taking my car anywhere else! Jason D is awesome and answers any questions I have for him and puts my mind at ease. Don’t plan on taking my car anywhere else! More

The service was good. I would have liked to have been informed of the $20 concierge service when I booked it. It was only disclosed via text the day of my pickup. I have n I would have liked to have been informed of the $20 concierge service when I booked it. It was only disclosed via text the day of my pickup. I have no issue with the $20 concierge service and think that is a good deal, but just make sure to disclose costs upfront to your customers in the future. No customer likes hidden costs. Transparency is good for business. More

Nice discussion about VW autos past and present with the service technician. Satisfied with estimates of costs and time for repair. service technician. Satisfied with estimates of costs and time for repair. More

Prompt, convenient, honest service team with a clean lounge and business center. Will be back! lounge and business center. Will be back! More

The experience was excellent. I made an appointment for a recall on the shifter trim of my 2019 Golf R, and Lucas met me in the service bay. He was aware of what my vehicle needed I made an appointment for a recall on the shifter trim of my 2019 Golf R, and Lucas met me in the service bay. He was aware of what my vehicle needed, and explained that the service would take about an hour or so. After an hour, my Golf R was cleaned and the service performed. I received an excellent video detailing the inspection that was done as part of the service. Overall, I was very happy with my experience. More

My experience at Luther Brookdale Volkswagen was wonderful, it always is. I’ve come here for years now and have always been happy with the service and work done. wonderful, it always is. I’ve come here for years now and have always been happy with the service and work done. More

I have brought my vehicle to this dealership to be serviced since I bought it in 2015 and have had nothing short of wonderful service! Knowledgeable staff and prompt service. serviced since I bought it in 2015 and have had nothing short of wonderful service! Knowledgeable staff and prompt service. More

Good customer service and transparency with issues. Appreciate the care given while reviewing my vehicle. Appreciate the care given while reviewing my vehicle. More