Luther Brookdale Volkswagen - Service Center

Clean facility, offers coffee and water. Service rep explains every step and notifies you if there’s anything extra. Wait time is appropriate for the repairs needed. Service rep explains every step and notifies you if there’s anything extra. Wait time is appropriate for the repairs needed. More

They give me the car with the under cover engine lose, I almost break that almost break that More

Luther VW was courteous and professional in their care of my car, displayed an urgency and consideration of my time. my car, displayed an urgency and consideration of my time. More

Great Job. Very easy to work with and courteous. Waiting room area was clean and well stocked with refreshments. Very easy to work with and courteous. Waiting room area was clean and well stocked with refreshments. More

Awesome! Service desk was very professional. I also spoke to sales man named August and he treated me great. He was very knowledgeable when I came to what typ Service desk was very professional. I also spoke to sales man named August and he treated me great. He was very knowledgeable when I came to what type of cars they have. Great experience! More

The staff were extremely friendly and attentive. We were able to walk away with a car same day! We were able to walk away with a car same day! More

There was some miscommunication as I had thought that if both the front and rear alignments needed to be performed I would be notified. Also I was asked if I wanted a free car wash and I said yes, it was ma both the front and rear alignments needed to be performed I would be notified. Also I was asked if I wanted a free car wash and I said yes, it was marked down on the service work order but was never performed. It would also be nice to get an estimate of how long the service was going to take as the 20k service, plus alignment and shift cover trim took 5 hours and I called to get the status a few times. More

Brad was awesome walking me through the work needed for the car, sharing videos and photos of before and after. Great explanation. the car, sharing videos and photos of before and after. Great explanation. More

Professional service. Took a little longer than I was told, but overall it was a good experience. Took a little longer than I was told, but overall it was a good experience. More