Luther Brookdale Volkswagen - Service Center

Great service department! Prompt and thorough. The communication set up to confirm appointments and communicate information throughout the service is very advanced. They defin Prompt and thorough. The communication set up to confirm appointments and communicate information throughout the service is very advanced. They definitely keep you in the loop! More

Dealer was really friend and know what the problem and they took care of me really well and dropped of my car at home when the service is some they took care of me really well and dropped of my car at home when the service is some More

Incredibly kind, professional employees. Top notch quality service. My baby looks amazing!!! Stellar loaner car too. So easy to from off and pick-up. Top notch quality service. My baby looks amazing!!! Stellar loaner car too. So easy to from off and pick-up. More

I scheduled my service, and was offered to either drop it off at the dealership or the service center. I chose the dealership, and then on my way home received a call from a concierge asking to confirm my ad off at the dealership or the service center. I chose the dealership, and then on my way home received a call from a concierge asking to confirm my address, as he was expecting to pick my car up at home. Then; I was told my car would be done by the end of the day. I was never called, and upon calling was told they didn’t know where my car was. Although I had a tracker in my car confirming my car was in fact at the dealership, but no one knew that. The next morning, I didn’t even receive a phone call from anyone letting me know what happened or when my car would be ready. An absolutely terrible experience More

They are clean, courteous, friendly, explain things well, and make the customer feel valued - I recommend this dealership. and make the customer feel valued - I recommend this dealership. More

Had an oil change and tire rotation. Great service, friendly staff! Will definitely go back! Highly recommend this dealership. Truly exceptional! Great service, friendly staff! Will definitely go back! Highly recommend this dealership. Truly exceptional! More

Brad was great! Nice, professional, and efficient. It was nice waiting at the dealership too with the complementary snacks and coffee! Nice, professional, and efficient. It was nice waiting at the dealership too with the complementary snacks and coffee! More

You missed my appointment, and lost my car. Instead of following up from a missed appointment you waited until I called, to follow up, and then blamed it on me that you lost it… Instead of following up from a missed appointment you waited until I called, to follow up, and then blamed it on me that you lost it… More

I was very happy with the punctuality of the service center and the technicians. I was kept well informed of the process and the quoted timelines were accurate. All my questions were answered with profe center and the technicians. I was kept well informed of the process and the quoted timelines were accurate. All my questions were answered with professionalism and to my satisfaction. More

My service advisor Alexander Oestreich was extremely informative and very professional! I always enjoy coming back to Luther Brookdale Volkswagen and people like Alexander are the reason why! informative and very professional! I always enjoy coming back to Luther Brookdale Volkswagen and people like Alexander are the reason why! More