Luther Brookdale Volkswagen - Service Center

Professional service. Took a little longer than I was told, but overall it was a good experience. Took a little longer than I was told, but overall it was a good experience. More

There was some miscommunication as I had thought that if both the front and rear alignments needed to be performed I would be notified. Also I was asked if I wanted a free car wash and I said yes, it was ma both the front and rear alignments needed to be performed I would be notified. Also I was asked if I wanted a free car wash and I said yes, it was marked down on the service work order but was never performed. It would also be nice to get an estimate of how long the service was going to take as the 20k service, plus alignment and shift cover trim took 5 hours and I called to get the status a few times. More

The staff were extremely friendly and attentive. We were able to walk away with a car same day! We were able to walk away with a car same day! More

Brad was awesome walking me through the work needed for the car, sharing videos and photos of before and after. Great explanation. the car, sharing videos and photos of before and after. Great explanation. More

Great service department! Prompt and thorough. The communication set up to confirm appointments and communicate information throughout the service is very advanced. They defin Prompt and thorough. The communication set up to confirm appointments and communicate information throughout the service is very advanced. They definitely keep you in the loop! More

Dealer was really friend and know what the problem and they took care of me really well and dropped of my car at home when the service is some they took care of me really well and dropped of my car at home when the service is some More

Incredibly kind, professional employees. Top notch quality service. My baby looks amazing!!! Stellar loaner car too. So easy to from off and pick-up. Top notch quality service. My baby looks amazing!!! Stellar loaner car too. So easy to from off and pick-up. More

Brad was great! Nice, professional, and efficient. It was nice waiting at the dealership too with the complementary snacks and coffee! Nice, professional, and efficient. It was nice waiting at the dealership too with the complementary snacks and coffee! More

I scheduled my service, and was offered to either drop it off at the dealership or the service center. I chose the dealership, and then on my way home received a call from a concierge asking to confirm my ad off at the dealership or the service center. I chose the dealership, and then on my way home received a call from a concierge asking to confirm my address, as he was expecting to pick my car up at home. Then; I was told my car would be done by the end of the day. I was never called, and upon calling was told they didn’t know where my car was. Although I had a tracker in my car confirming my car was in fact at the dealership, but no one knew that. The next morning, I didn’t even receive a phone call from anyone letting me know what happened or when my car would be ready. An absolutely terrible experience More

They are clean, courteous, friendly, explain things well, and make the customer feel valued - I recommend this dealership. and make the customer feel valued - I recommend this dealership. More