Luther Brookdale Volkswagen - Service Center

You missed my appointment, and lost my car. Instead of following up from a missed appointment you waited until I called, to follow up, and then blamed it on me that you lost it… Instead of following up from a missed appointment you waited until I called, to follow up, and then blamed it on me that you lost it… More

My service advisor Alexander Oestreich was extremely informative and very professional! I always enjoy coming back to Luther Brookdale Volkswagen and people like Alexander are the reason why! informative and very professional! I always enjoy coming back to Luther Brookdale Volkswagen and people like Alexander are the reason why! More

I was very happy with the punctuality of the service center and the technicians. I was kept well informed of the process and the quoted timelines were accurate. All my questions were answered with profe center and the technicians. I was kept well informed of the process and the quoted timelines were accurate. All my questions were answered with professionalism and to my satisfaction. More

My car was due for the 40,000 checkup which I was told would take 3 1/2 - 4 hours. I chose to wait at the dealership for the servicing to be completed. When I checked in, Lucas met me and went over the would take 3 1/2 - 4 hours. I chose to wait at the dealership for the servicing to be completed. When I checked in, Lucas met me and went over the servicing that was to be completed. He kept me informed throughout the time, and the work was completed in 3 1/2 hours. The waiting area was great and I enjoyed the warm sun that came through the windows on a cold February day. I also enjoyed catching up with Jill who had sold me my car 4 years also. Wonderful, helpful, friendly staff. More

Patient listening to owners description helped in addressing the problem. Knowledgeable and courteous employees were appreciated addressing the problem. Knowledgeable and courteous employees were appreciated More

I had a small issue with my alignment . . steering wheel . To which Maurice personally addressed, and must say that I am very pleased with the results. Thanks Brookdale VW . steering wheel . To which Maurice personally addressed, and must say that I am very pleased with the results. Thanks Brookdale VW More

So easy to book my service and communication throughout was great. I also utilized the concierge service which was so convenient! Highly recommend. was great. I also utilized the concierge service which was so convenient! Highly recommend. More

Everyone was very friendly and seemed knowledgeable about what they were talking about. All areas were very clean. what they were talking about. All areas were very clean. More

the vastly improved modernization of the Luther VW dealership is so user friendly and roomier with a great waiting area. the staff is very friendly and helpful and had provided all costs for services dealership is so user friendly and roomier with a great waiting area. the staff is very friendly and helpful and had provided all costs for services up front with hidden information. the work done on my cabin ventilation was great and have had no problems with it. plus they were very down to earth and loved to talk about old VW models like the famous iconic classic van which my parents had one in the early 70s. More

We got this vehicle from Indiana and when we got here we are very glad to be able to work with Luther. They are very good people. Thanks for all they do. are very glad to be able to work with Luther. They are very good people. Thanks for all they do. More