Luther Cadillac

Your #1 CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sulliv CHARLIE is the best....also I really like all the upgrades you have made....the store looks more high class., it matches you product .... Terry Sullivan More

Luther Cadillac Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable a Good Service advisors with positive attitudes and quality service are the two main reasons I maintain loyalty to Luther Cadillac. I feel comfortable at the dealership. More

Charlie is the best customer service rep In 55 years Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair order Charlies people skills are outstanding. Charlie is very good at listening Communication Technical skills. Staying on top of the repair orders. Working with others in the service department I get the feeling that the employees are not so overworked push to meet goals that they are downright friendly and pleasant More

Cadillac Deville A/C repair Deville was in shop 10 days and I was asked to bring them fittings during then. Next was told needed new A/C lines, A/C compressor and sensors, along Deville was in shop 10 days and I was asked to bring them fittings during then. Next was told needed new A/C lines, A/C compressor and sensors, along with a diagnostic charge and Freon. Called to stop in and pick up car, repaired and blowing Cold air. Paid $1652 plus $68 for conversion fittings I supplied them. Left dealership with no A/C, blowing warm air 45 minutes. Next morning had cold air 30 minutes, later same day drove car was blowing warm air and same A/C warning light on when brought in. Returned car . More

Unprofessional sales and support Bought a Cadillac there, had to come in twice to sign paperwork as they couldn’t straighten out the warranty. Had car for two weeks - stranded on the Bought a Cadillac there, had to come in twice to sign paperwork as they couldn’t straighten out the warranty. Had car for two weeks - stranded on the side of the road out of town over the weekend. Sales rep said he would call me back never did when I called him - he was with another customer. Nice, very classy - very unhelpful. When talked to salesmen kept interrupting and did nothing for me. More

Love my new car Received notice from GM Financial that my lease would be coming due in Sept. I called them for a payoff and was very surprized when the difference be Received notice from GM Financial that my lease would be coming due in Sept. I called them for a payoff and was very surprized when the difference between now & then was so minimal. I called Will Isaacson & he promised to help me determine the right next steps. And that he did. Kept me informed as to his progress, and when the Executive care came in, he called immediately. I fell in love with the car, and the purchase was smooth. Will even delivered the car to my home. Am over the top happy with the service and the vehicle. This is the 5th car we have either purchased or leased from this dealership, so we have been customers of the service department for over about 8 years. Charlie is amazing & we couldn’t be more pleased with the service he provides. More

Tire Issues Issues turned out to be a slow leak caused by a nail. Tire repaired. Lounge was clean, comfortable and apple was appreciated. Time frame was appropria Issues turned out to be a slow leak caused by a nail. Tire repaired. Lounge was clean, comfortable and apple was appreciated. Time frame was appropriate More

Another Great Experience Bought another one. Alix anticipated our needs and met our expectations. A Friendly and courteous time was extended to both my wife and I. Thanks Bought another one. Alix anticipated our needs and met our expectations. A Friendly and courteous time was extended to both my wife and I. Thanks More

Salesperson good. Rest of experience not good. Poor customer service, when I came in to pick up my vehicle my salesman was not there which I knew he wouldn’t be there. Tom Franz and his associates Poor customer service, when I came in to pick up my vehicle my salesman was not there which I knew he wouldn’t be there. Tom Franz and his associates had no interest in what I was doing there. They say before he knew my name but yesterday he acted like he had never seen me. I sat outside the finance office for 15” while he talked on the phone. They all acted like I was bothering them. Needless to say there was no other customer in the store. It was not a good experience and I wouldn’t recommend them to my family and friends. I have a family member in the Luther family who was there with me and she couldn’t believe the way they treated us. Arlen and said they are working on customer service and trying to bring in customers, they will have no success with this type of attitude and treatment. More

New Car Purchase My husband and I have purchased 4 vehicles through Alix Moise at Luther Cadillac. Alix has always been enjoyable to work with, making our purchase pro My husband and I have purchased 4 vehicles through Alix Moise at Luther Cadillac. Alix has always been enjoyable to work with, making our purchase process fun and easy. The staff we've encountered at the dealership have been friendly and helpful. The newly remodeled showroom is beautiful. More