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Luther Cadillac - Service Center

Roseville, MN

4.7
1,558 Reviews

1,558 Reviews of Luther Cadillac - Service Center

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February 08, 2021

I have always tried to live my life building relationships with people wether it be professionally or personally. I am grateful that your service department seems to have the same mentality. I a More

by JEFFAVTHOMAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
February 04, 2021

Friendly and helpful staff. A loaner car was available Friendly and helpful staff. A loaner car was available for me to use which I appreciated. New to me was text with tech showing inspection as by insp More

by dlkrz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I didn’t work with any of the above
February 02, 2021

I appreciate the level of professionalism as always! Thank you for helping me out! Courteous and flexibility are always appreciated as well! Have a great day! More

by kkasal1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Hetrick
February 02, 2021

i was very pleased wi th the service i received from this dealership .very friendly i would recommend this dealership to my family and friends . service was excellent More

by BENVIN710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service department
January 31, 2021

I already did this I'm not interested in saying it again, do not appreciate multiples or the changes to maintenance coverage and twenty three Twenty four twenty five! More

by CATHY.BETTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 01, 2021 -

Luther Cadillac responded

I'm sorry you are upset about Cadillac only covering your first service visit. This is not Luther Cadillac that made the decision to only offer it for the first visit only.

January 31, 2021

Very pleased with the communication from the service department. Jeff went above and beyond to make sure we were happy and our Escalade was fixed right. More

by brianmorganinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff.
January 30, 2021

They were very bad-went for an oil change and told me I needed $3,800 worth of repairs. Will never do business again! again More

by apcravero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
General manager
Feb 01, 2021 -

Luther Cadillac responded

I'm sorry you feel that way. We are doing our job with preforming a safety inspection on your car and letting you know what we found.

January 30, 2021

Dry friendly, helpful and patient with all my random Dry friendly, helpful and patient with all my random questions. They also were super accommodating with my need to keep my car there an extra day. More

by kpearce0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember
January 28, 2021

This was what could have been a difficult transaction as we are out of state. However it was handled seamlessly, and the whole experience has been outstanding. More

by DEB17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Port
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry Feavel
January 26, 2021

The technician was awesome! He went above and beyond to answer all of my questions and explain everything in an easily relatable manner. They did more than they thought they would be able to in the time al More

by DBRUNS62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Youngquist
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