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1,558 Reviews of Luther Cadillac - Service Center
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November 24, 2020
Service process was really good. Transmission still shudders and it will take about 500 miles before we can determine if the fluid change helps. After 350 miles, the issue does not seem to have resol shudders and it will take about 500 miles before we can determine if the fluid change helps. After 350 miles, the issue does not seem to have resolved but I will continue to monitor. More
by JEKRUEG
Verified CustomerEmployees Worked With
Dan in Service
November 24, 2020
Amazing job as always by service rep Charlie and service tech Jeff....the inimitable friendliness, thoroughness and professionalism of these two is THE #1 reason I will always bring my Hummer H3 to Luther C tech Jeff....the inimitable friendliness, thoroughness and professionalism of these two is THE #1 reason I will always bring my Hummer H3 to Luther Cadillac for all its on-going maintenance/repair needs! :) More
by CDSIII
Employees Worked With
Service Rep Charlie and Service Tech Jeff
November 24, 2020
WOULD NOT RECOMMEND. I purchased a vehicle virtually for Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and Covid-19. They are all friendly until they get your money. The sales associate did not respond for a whole two days. I had to call multiple times and there were always excuses. It took 12 days to get the vehicle after I sent them $25K. They ignored all my text. They waited five days after I paid to even send me the paperwork to sign when it could have been done the next day. They didn't have any communication at all or at least that's their excuse why my paperwork wasn't processed. THESE PEOPLE DO NOT CARE ABOUT YOU WHEN THEY GET YOUR MONEY. They pushed and pushed for me to buy an extended warranty because they knowingly shipped me a car with transmission issues. They blamed a relearn but they were lying. They were even too sorry and lazy to do a relearn before even shipping the vehicle because I was over 1300 miles and they thought Id just deal with it. The vehicle came off the truck slamming into different gears. Super jerky and jumpy. They shipped the vehicle with the last owner's registration plates, they did not provide a temporary registration tag, and they left the last owner's personal information in the car. I contacted the salesman Titus and he ignored my messages until I threaten to send the car back. They immediately started blowing my phone up with text messages and calls. Titus tried to accuse me of damaging the transmission when he knew from the start it left the lot like that. He tried to threaten to charge me for the transmission issues. They knew they were wrong so the general manager called one of his buddies and talked him into doing a relearn. THEY DID THIS TO BUY THEMSELVES TIME SO I WOULD BUST THE RETURN DATE. DONT TRUST THESE CROOKS. I took additional time off work for these idiots to come up with a solution. The relearn did not work. They told me to give it a few days to learn my driving characters. I was super careful about everything. The transmission got worse. It started vibrating and shaking the car. It was slamming into gears super hard. I went to a local Cadillac expert ( he had a shop full of Cadillacs to repair ) He told me the dealership was a bunch of crooks and that they knew the car needed a transmission replacement and a torque converter. Instead of replacing this, they tried to take advantage of me and ship it because I lived 1300 miles away. DO NOT TRUST THESE PEOPLE WITH YOUR MONEY. Now I am having to spend extra money out of my pocket for a rental car because they were too lazy to fix the issues themselves so they tried to push it off with the warranty xx. More
by KEYMONTAECLARK
November 17, 2020
Customer service and knowledge of what need to be done, Keeps me updated of what is happening and makes sure I understand what the repair is. Keeps me updated of what is happening and makes sure I understand what the repair is. More
by tdanckwart
Employees Worked With
Charlie Youngquist
November 17, 2020
Jeff Hetrick has always been a good communicator as to what needs to be done with your vehicle and how the service is progressing. Thanks Jeff! what needs to be done with your vehicle and how the service is progressing. Thanks Jeff! More
by PAT.ONEAL33
Employees Worked With
Jeff Hetrick
November 16, 2020
Had my car serviced at this location, a professional team that answers all my questions and gave me excellent service. Thats is the place to go. that answers all my questions and gave me excellent service. Thats is the place to go. More
by efisal
Employees Worked With
November 13, 2020
Tom, the technician, was very friendly and professional. Loved the triple espresso in the lounge. Nice touch...A trip to the dealer is always enjoyable knowing things will be done right. Loved the triple espresso in the lounge. Nice touch...A trip to the dealer is always enjoyable knowing things will be done right. More
by GEISENL48
Employees Worked With
Tom (Unknown last name)
November 12, 2020
Standard service appointment everything went as it should. Drove in, got checked in and received call when completed. No complaints. Would recommend service to others. should. Drove in, got checked in and received call when completed. No complaints. Would recommend service to others. More
by hoffman.derek1920
Employees Worked With
Service
November 11, 2020
From my initial contact to lease to my recent repairs, after an accident, Luther Cadillac has given be great service. The service department took care to make sure that I had all the information I needed after an accident, Luther Cadillac has given be great service. The service department took care to make sure that I had all the information I needed and kept me updated as to the progress of restoring my car to 100%. All the people I had contact with either in person or via calls and emails made me feel like I was their only customer. More
by Bonnie-arrangedbydesign
November 06, 2020
I asked the service writer to make sure air pressure would be reset to correct pressure after rotating tires. Per the onboard computer the tires were not inflated correctly. The Multi-Point Inspecti would be reset to correct pressure after rotating tires. Per the onboard computer the tires were not inflated correctly. The Multi-Point Inspection report shows all tires are 35psi the onboard reads LF: & LR; 35 psi ea. RF & RR 37psi ea. More
by bkthermalsense
Employees Worked With
Service
