Luther Family Buick GMC

great people to work with!!!! Paul M. in service has always been great to work with. Getting oil changes or warranty work done. We have bought four automobiles there and have had Paul M. in service has always been great to work with. Getting oil changes or warranty work done. We have bought four automobiles there and have had very good service. I have recommended them to my friends. Also some have bought there and been happy!! Thanks J.R. More

Great staff...wash could have been better It took an hour and forty minutes for my oil change and tire rotation. I did have an appointment. Also, they washed my car at the end and did not do a It took an hour and forty minutes for my oil change and tire rotation. I did have an appointment. Also, they washed my car at the end and did not do a good job at all. I didn't care this time because my car was not clear, but the last time I was there I had just had a full service car wash and it came out looking worse than when I came in. So, I would tell them to skip the wash. Everything else appears to be fine with the rotation and the oil change. The staff was very friendly and helpful. The waiting room was excellent too. More

Problem fixed but it took two trips When I picked it up, the first thing I did was try the rear air conditioner to see if it was working because that was the original problem. When it wa When I picked it up, the first thing I did was try the rear air conditioner to see if it was working because that was the original problem. When it wasn't working, I drove it back into the service area and made another appointment. I don't know how they didn't verify the only problem they were supposed to fix was actually fixed. It cost me another trip there and they had the car all day and they were cheerful that it didn't cost me anything the second trip. They didn't even apologize for wasting my time on another appointment. More

Great facility to spend time in This is the second car we bought at Luther GMC. They are so helpful and the facility is so friendly and comfortable for the time it takes to buy a ne This is the second car we bought at Luther GMC. They are so helpful and the facility is so friendly and comfortable for the time it takes to buy a new car. Rod Tyson took good care of us and everything went smooth. We will definitely be going to this dealership for the next car. More

Service When I take my car in for service. I am greeted with smiles & efficiency. They make sure you understand everything that is recommended to be done to t When I take my car in for service. I am greeted with smiles & efficiency. They make sure you understand everything that is recommended to be done to the car or what can wait until a later visit. When I return for my car, the lady that handled the bill answered several questions for me to my satisfaction! More

Oil Change Appointment I made an appointment with Robin Tollefson for an oil change. When I got there, he also recommended a tire rotation and checked to see if there were I made an appointment with Robin Tollefson for an oil change. When I got there, he also recommended a tire rotation and checked to see if there were any recalls. I enjoyed pie and coffee during the appointment, and my car was also washed and vacuumed. I couldn't ask for anything more. More

All items taken care of good work overall Your work force continues to take care of me as a customer and we Thank You for that. Robin Tollefson takes care to inform me as a customer of what i Your work force continues to take care of me as a customer and we Thank You for that. Robin Tollefson takes care to inform me as a customer of what is needed and then handles it and this is appreciated and thank you for the excellent service. More

Recall repair My repair was done promptly, i was offered shuttle service, but the atmosphere in the waiting room is so inviting that I decided to wait. I was in and My repair was done promptly, i was offered shuttle service, but the atmosphere in the waiting room is so inviting that I decided to wait. I was in and out in 45 minutes. More

Oil change and seat I sat a Lutyer for 2.5 hours for an oil change. I had an appointment. I asked them to look at my rear drivers seat because the plastic panel keeps pop I sat a Lutyer for 2.5 hours for an oil change. I had an appointment. I asked them to look at my rear drivers seat because the plastic panel keeps popping off. Ever since I got it. My truck had 15k on it. So I finally get my truck back thinking well they must have fixed the seat. NOPE a tech said my elastic was stretched out! The panel looked the same as when I dropped it off. So I looked at it. No elastic. A plastic clip on the seat is broke. Didn't fix it or even diagnose the problem correctly! Not happy. They don't seem to wantvyovstsnd behind there product at all. More

2011 6.2 liter vortec smoking on startup I called Paul first thing Monday morning with a problem I noticed over the weekend. He got me in by 10.30 and had a 2015 Sierra rental inside waiting I called Paul first thing Monday morning with a problem I noticed over the weekend. He got me in by 10.30 and had a 2015 Sierra rental inside waiting for me to take home an hour away. He called twice with updates and by later in the afternoon called back saying the problem had been located and fixed and it was ready anytime for pickup. Since I had the full 100,000 mile warranty everything was taken care of including the rental. My bill was $0.00-it doesn't get much better than that. Thanks. Fran M More