Luther Family Buick GMC

Had/have to make return trips I had my car in for an oil change and to replace a headlight less than a month ago. Headlight did not stay in place so had to return for that, now my I had my car in for an oil change and to replace a headlight less than a month ago. Headlight did not stay in place so had to return for that, now my check oil light is coming on. More

Excellent service Stopped by Luther Buick and spoke with Kevin. Told him of the noise my car was making and how it was acting. He thought it may be wheel bearings and Stopped by Luther Buick and spoke with Kevin. Told him of the noise my car was making and how it was acting. He thought it may be wheel bearings and said this could be dangerous. He squeezed me in and they found both front wheels had bearings going out! Excellent service, very timely manner. Service rep Kevin was fantastic!! More

No Company Better My experience with the Service dept (Rob Reinnerson) and his staff is always superior to anyone elses' in my car ownership history of 60 years. I cal My experience with the Service dept (Rob Reinnerson) and his staff is always superior to anyone elses' in my car ownership history of 60 years. I called Rob and told him of my issue with my oil drain plug and the difficultly of scheduling a time to get it in for service. At first as a result of not being able to schedule a time with Luther Family Buick GMC I had to take my car to Jiffy Lube, bad idea. They told me they couldn't get the drain plug out and they couldn't do anything for me. After the bad handling by Jiffy Lube, I got just minutes before, I called Rob and he got me right in and fixed the issue with the oil drain plug right away and I was leaving Luther Family Buick GMC in less than an hour. I know for a fact no other company would have done this for me. Thanks Rob Reinnerson and the others in the Service dept. By the way, this isn't the first time Luther Family Buick GMC as gone above and beyond normal business practice for me either. Case in point, in 2004 I had purchased a GMC Envoy from Luther Family Buick GMC and Dan Volk was my salesman. In February of 2005, I was bringing my wife to work and I hit a patch of ice and ended up rolling my Envoy into a ditch. I then had the vehicle towed into Luther Family Buick GMC for repair and didn't have a way to get home. So, Dan Volk, Luther Family Buick GMC salesman drove me home. Not to exceptional right, except my home is 45 miles away from town. Dan was allow by Luther Family Buick GMC to spend time and drive me home. I will never forget this and I will always have thanks in my heart for him and what Luther Family Buick GMC did for me that day. My advice for anyone looking for not only service, but also purchasing a vehicle, go to Luther Family Buick GMC. Those people in that company actually care about you for everything. They deserve an award and the best reward I can think of, is to do business with them. I will buy from Luther Family Buick GMC all future new vehicles and I will get my vehicles serviced by them always. More

Always happy with service I know that I can always count on Luther Family Buick GMC to do great work and be super friendly. I scheduled my appointment online and everything wen I know that I can always count on Luther Family Buick GMC to do great work and be super friendly. I scheduled my appointment online and everything went super smooth. Thanks Kevin! More

Friendly and attentive staff The staff here is friendly and attentive. They address all issues in a timely manner. They appreciate my business. I leave with a feeling that my car The staff here is friendly and attentive. They address all issues in a timely manner. They appreciate my business. I leave with a feeling that my car is now "good to go". Plus they wash my car for me when I bring it in for service. More

First rate service!! I have been taking my car to Luther for years even though there is a dealership within walking distance to my office. First rate service!!!!! I have been taking my car to Luther for years even though there is a dealership within walking distance to my office. First rate service!!!!! More

Not sure they actually inspected my car? Had my car in for recall work, then got home read the inspection sheet and said my heating and aircondition was in good working condition...NOT my air Had my car in for recall work, then got home read the inspection sheet and said my heating and aircondition was in good working condition...NOT my air condition does not work. Also said my tires are in fair condition..they need to be replaced. More

Completely satisfied. Paul greeted me as soon as I drove in the door, got the paper work done quickly, He notified the courtesy car driver that I needed a ride home, and h Paul greeted me as soon as I drove in the door, got the paper work done quickly, He notified the courtesy car driver that I needed a ride home, and he came quickly and brought me home and when the job was done, came and picked me up, so everything went very well. I believe Ron did a good job with the repairs, car handled well, so alignment is good after tie rod was renewed. Thanks for the courtesy shown me at Luther Family. More

Service - Oil Change Rob in service was excellent to work with. I was scheduled for my first oil change on my 2014 Encore and was immediately taken care of. I also had an Rob in service was excellent to work with. I was scheduled for my first oil change on my 2014 Encore and was immediately taken care of. I also had an issue with a wiper and said he would take care of the issue for me. Within 45 minutes the oil change was done and he said the technician was not happy with the way the wiper arm was working and said it needed to be replaced. The part was ordered, and he will contact me when it arrives. More

My old Saturn is secure once again. Unfortunately I went into Luther for an oil change, tire rotation, and a chattering sound coming from the rear door lock (which was not locking either Unfortunately I went into Luther for an oil change, tire rotation, and a chattering sound coming from the rear door lock (which was not locking either). My poor 11-year-old Saturn Vue (which I have loved) couldn't be completely fixed due to the simple fact that Saturn parts (GM) are no longer available. But Luther did what they could to get my door locks and security system to work. While I wish it would not have cost me so much at a time when I was not expecting a big bill, at least my vehicle is at the best it can be. The courtesy driver was also very pleasant (do not know his name). More