Luther Kia of Inver Grove - Service Center

Service I had taken my vehicle in to have it checked, the radio had stopped working. They had to order a new one. I was told they would call when it came in. I had taken my vehicle in to have it checked, the radio had stopped working. They had to order a new one. I was told they would call when it came in. I had to call almost 2 weeks later, I was told that the radio had been there. For the inconvenience I was offered a rental car by the associate I spoke to on the phone. When arriving at the dealership the associate helping me knew who I was and why I was there, which was to have the radio replaced, and again for the third time I had to explain to them that the headlight bulb on the right side had blown again, and that was the bulb that Kia had put in. I was offered a rental due to they didn't know how long it was going to take. After leaving with the rental car, I noticed there was only a 1/4 tank of gas and the car was filthy, and felt uncomfortable due to the size of the vehicle. Not being funny but I am a big guy. I was questioning the integrity of the service department, due to the condition of the rental vehicle. Had to stop and clean the inside of the windshield due to it being dirty. Not understanding why the car wasn't inspected before being given to a customer. After all was said and done, the radio and the problem with the electrical system was taken care of. More

helpful Helpful, completed work timely. Walked through the new technology for wheel alignment and measuring tire tread. Pretty cool machine. I don’t know the Helpful, completed work timely. Walked through the new technology for wheel alignment and measuring tire tread. Pretty cool machine. I don’t know the 2 guys names that showed me More

Fast service, too much sales pressure The technicians who did the alignment on my 2010 Forte were very quick. I was told it would take 2 hours but took only 1.25 hours. I got new tir The technicians who did the alignment on my 2010 Forte were very quick. I was told it would take 2 hours but took only 1.25 hours. I got new tires just before the alignment. As far as I can tell, the alignment is true. Work well done. My biggest complaint was that the service technician who received me (not Mike Wagner who was assigned to my appointment but I can't remember his name) kept trying to sell me more services on my car. All I wanted was the alignment I had already scheduled earlier in the week. Now that I think of it, this same technician told me that the appointment was for 10am when I had it in my calendar as 10:30am. I was sure I was on time but he was essentially reminding me that I was "late." He didn't show me on the computer that it was 10am. I was pretty sure that I scheduled for 10:30am. The technician who let me know the work was done did not introduce himself. I don't know what his name was either. Not sure I ever talked to my assigned technician. More

Great Quick Service Excellent service, very professional technicians that care about why you are there. They are always ready to answer your questions and help you unders Excellent service, very professional technicians that care about why you are there. They are always ready to answer your questions and help you understand the process of the repair of you would like to know. Great place I recommend it to everyone. Also worked with Marcus in sales, great employee. Very calm and understanding recommending only what is right for you. More

Good service experience Easy to make appointments by either phone or online, quick check in, new text message info now sent with updates. Work always done right. Friendly Easy to make appointments by either phone or online, quick check in, new text message info now sent with updates. Work always done right. Friendly helpful employees. More

Service completed, however a item was marked red regarding brakes, yet it was recommended for a brake flush next visit. Well red means it needs Now yellow me completed, however a item was marked red regarding brakes, yet it was recommended for a brake flush next visit. Well red means it needs Now yellow means next visit. Also the power steering leak from last visit didn’t show up. Makes me wonder if things are really being looked at. More

Oil change, fixed front end noise. They were very nice, quick with the service and fixed the problem!! I really felt appreciated and they communicated with me as to the progress of my s They were very nice, quick with the service and fixed the problem!! I really felt appreciated and they communicated with me as to the progress of my service. Just outstanding service. we More

Excellent Service Had an issue with our 2006 Kia Spectra that had been going on for over two years. Check engine light would come on every six months and several things Had an issue with our 2006 Kia Spectra that had been going on for over two years. Check engine light would come on every six months and several things were done which now culminated in a new transmission. The dealer discounted the cost making it much easier to swallow. More

Kia service appt Ken was very nice to work with. Provided a rental so I would not have to sit for hours, much appreciated. Called immediately when car was done. Thanks Ken was very nice to work with. Provided a rental so I would not have to sit for hours, much appreciated. Called immediately when car was done. Thanks ken More

Very satisfied Customer service was very pleasant, overall service with my car was awesome. They got me in the time I arrived, and I didn't have to wait very long. Customer service was very pleasant, overall service with my car was awesome. They got me in the time I arrived, and I didn't have to wait very long. More