Luther Kia of Inver Grove - Service Center

Service I brought my 2006 Sorento in because the power steering belt broke. While there I asked them to diagnose another problem. My appt was scheduled for la I brought my 2006 Sorento in because the power steering belt broke. While there I asked them to diagnose another problem. My appt was scheduled for late afternoon on a Tuesday and had to rent a car rather than them giving out a loaner as they did in the past. I received a call late Tuesday night with the diagnostic info and was told my vehicle would not be done until Saturday. I was charged for two days rental rather than 4 but still, once you are used to not being charged for the loaner its tough to have to begin paying for it. More

Easy and thorough This time was just an oil & filter change but we had the usual easy and thorough service with no issues or concerns. There is some follow up body wor This time was just an oil & filter change but we had the usual easy and thorough service with no issues or concerns. There is some follow up body work and all was explained to us clearly. More

Good Experience.. Great staff, very helpful and really nice to deal with. They remember their customers and they will go the extra mile to help the customer with any is Great staff, very helpful and really nice to deal with. They remember their customers and they will go the extra mile to help the customer with any issue.. More

Warranty Air bag inflator on our Sentra. We were satisfied about the service we received at this location, we dropped our vehicle off for warranty service and it was completed fairly quick an We were satisfied about the service we received at this location, we dropped our vehicle off for warranty service and it was completed fairly quick and pain free. The service staff were very friendly and professional, our service advisor attended to our needs and we were happy with our overall experience. We strongly recommend this location for great sales/service. More

to busy, had to wait over a week for service The service people were very polite, the problem I have is their too busy, as the appointment scheduler attested to. Need to find a less busy shop, The service people were very polite, the problem I have is their too busy, as the appointment scheduler attested to. Need to find a less busy shop, or are all KIA shops this busy, thats kind of scary also. More

First Service Experience I got there a little early for my appointment. The staff was very friendly and helpful. I was taken care of right away. I got my car back within the I got there a little early for my appointment. The staff was very friendly and helpful. I was taken care of right away. I got my car back within the time the service agent said it would be done. More

EXCELLENT CUSTOMER SERVICE AT LUTHER KIA FIRST OF ALL, I TRIED TO MAKE AN APPOINTMENT THROUGH THE CALL CENTER AT WHICH TIME I REQUESTED AN APPOINTMENT WITH MIKE WAGNER WHO HAS HANDLED MY SERV FIRST OF ALL, I TRIED TO MAKE AN APPOINTMENT THROUGH THE CALL CENTER AT WHICH TIME I REQUESTED AN APPOINTMENT WITH MIKE WAGNER WHO HAS HANDLED MY SERVICE NEEDS EVER SINCE I BOUGHT MY FIRST OPTIMA FROM LUTHER. I WAS INFORMED THAT I WOULD NOT BE ABLE TO GET IN WITH MIKE FOR ABOUT 3 WEEKS. MIKE HAD PREVIOUSLY TOLD ME THAT, IF I HAD A PROBLEM GETTING AN APPOINTMENT, TO CALL HIM WHICH I DID AND HE GOT ME IN WITHIN A COUPLE OF DAYS. I ARRIVED EARLY FOR MY APPOINTMENT SO I WENT INTO THE WAITING ROOM TO WAIT UNTIL MY APPOINTMENT TIME. MIKE WALKED THROUGH AND SAW ME WAITING. AT THAT POINT HE TOLD ME TO BRING THE CAR IN. ITHE CAR WAS FINISHED IN THE TIMEFRAME PROMISED. MIKE IS TRULY AN EXAMPLE OF 5 STAR SERVICE. More

Service on my Nisson Adam B was great, helpful and explained everything. Very friendly helped me make decisions. Would definately recommend him to anyone with car service Adam B was great, helpful and explained everything. Very friendly helped me make decisions. Would definately recommend him to anyone with car service needs for any car More

Great Experience It was fast, friendly, and an inexpensive repair. What I thought was going to be a very costly repair turned out not to be. I was pleasantly surprised It was fast, friendly, and an inexpensive repair. What I thought was going to be a very costly repair turned out not to be. I was pleasantly surprised. More

My service experience. My 2013 Nissan Altima just received its 30,000 mile check-up. I appreciated the service dept.'s attention to detail. Since I am a full time realtor My 2013 Nissan Altima just received its 30,000 mile check-up. I appreciated the service dept.'s attention to detail. Since I am a full time realtor I need my car up and ready at all times; so far I am pleased with the services offered. More