Luther Mazda of Lee's Summit

What started as a great buying experience, only due to salesman Mykal, turned quickly into the worst car buying experience I have EVER had. Went on a Monday to look at my first Mazda, specifically a CX-30 salesman Mykal, turned quickly into the worst car buying experience I have EVER had. Went on a Monday to look at my first Mazda, specifically a CX-30, and explained from the very beginning that I was selling my personal car on Saturday and would purchase their car that day. Mykal was great and let me clarify, he did NOTHING WRONG. He showed me the car and I told him that I would think about it overnight. I ended up calling Tuesday and letting him know that I wanted to start the buying process on a silver preferred package so when mine was sold everything would be ready to go. They told me I couldn’t order one(I preferred the Soul Red), which I found out from Mazdas own website was a lie. So Wednesday they call me with interest rate from Mazda and I knew they were holding 2 points. Asked for the bank call sheet and the manager got hateful about it telling me it was internal only, which is crap, but decided I was going to refinance anyways. Samantha told me I needed to put a $500 refundable deposit down to hold the vehicle until that Saturday at close, which I gladly did. I get a call the evening before I am supposed to pick it up that “the sales manager thinks it would be in the dealerships best interest to refund your deposit because we have someone who is here and wants your car.” At this point, I’m fuming mad. I was told by Samantha the deposit was good until Saturday at close, you’ve taken that $500 from me, and now the evening before I’m supposed to pick up the car literally in the morning you want to sell it to someone else. I explained this to them and they are starting to show the true Eddy’s colors at this point. So I allowed the deposit to be refunded, mind you it took almost a week, and went to another Mazda dealer that had the exact car I wanted, was more than willing to show me the call sheet and didn’t hold my 2 points on interest from the beginning, and actually treated me with respect and great customer service. Eddys should be ashamed of their staff, minus Mykal. They are liars and con artists. I will never, ever recommend them. More

Best dealership around. Great atmosphere. They helped me get into a car when no one else could! get into a car when no one else could! More

Very clean, nice facility. It was obvious that customer service was job number one with all employees. My salesperson was Mykal Ross. He greeted me as soon as I arrived for my test drive appointment. He wa service was job number one with all employees. My salesperson was Mykal Ross. He greeted me as soon as I arrived for my test drive appointment. He was very accommodating as I drove a couple of different vehicles and he was knowledgeable of his product. I very much appreciated his relaxed manner and zero pressure sales approach. I’d had bad experiences with downright rude and hateful salespersons at other auto manufacturers in the past. It was nice to be treated with respect. The negotiations were relaxed and I felt like my needs were seriously considered. I highly recommend Eddy’s and my salesperson Mykal Ross. P.S. The first new I car I ever bought was a 1984 Mazda GLC. Nice to be home again. More

I really appreciate how everyone at Eddys Mazda worked with me on buying my new car. They were real personable and took their time to answer all my questions. Would definitely buy another car from them. with me on buying my new car. They were real personable and took their time to answer all my questions. Would definitely buy another car from them. More

A very positive experience purchasing my new Mazda from Justin Jasper at Eddys Mazda in Lee’s Summit. Friendly, professional service! Thanks for making it a pleasurable! Bill Harper Justin Jasper at Eddys Mazda in Lee’s Summit. Friendly, professional service! Thanks for making it a pleasurable! Bill Harper More

Best place to buy a Mazda I love the customer service will always go here for all my vehicle purchases. Thank you Eddys Mazda for everything will always go here for all my vehicle purchases. Thank you Eddys Mazda for everything More

Best place to buy a Mazda! The team makes the process super smooth and hassle free. I absolutely love my Mazda CX5 grand touring. Thanks again Ian super smooth and hassle free. I absolutely love my Mazda CX5 grand touring. Thanks again Ian More

World Class Experience Husband and I were blown away with our experience. From good music to friendly staff, they all seemed to genuinely care about us. Don Taylor was top n Husband and I were blown away with our experience. From good music to friendly staff, they all seemed to genuinely care about us. Don Taylor was top notch and Katie and Jasmine Heitz were very helpful. Austin, the GM was very aware we had been there for awhile and even bought us a sandwich down the street, even remembered no onions. lol. Sending my brother there soon to hopefully buy. Thanks y'all. More