Luther Park Place Motor Cars - Service Center

Great checkin but disappointed at pickup Usually car is cleaned at these expensive 10000 mile checks. Was not. Disappointing. The price for a 10000 mile required check is not inexpensive s Usually car is cleaned at these expensive 10000 mile checks. Was not. Disappointing. The price for a 10000 mile required check is not inexpensive so this added cleaning was a nice touch. Sad to see it gone now. More

Kevin was awesome Kevin was amazingly helpful. He listened to what issues I was having, was up-front about what the costs would be, and gave it to me straight about how Kevin was amazingly helpful. He listened to what issues I was having, was up-front about what the costs would be, and gave it to me straight about how long the repair could take. Would definitely recommend Kevin to any other BMW owner. More

Excellent and Responsive Stranded in Rochester with a broken starter on a 2018 X3 with less than 5k miles on it. Park Place was incredible in finding the part and getting in i Stranded in Rochester with a broken starter on a 2018 X3 with less than 5k miles on it. Park Place was incredible in finding the part and getting in in and me on the road quickly. More

Used car purchase follow up When I purchased our new used car from Park Place their were a few minor things they needed to do, such as program a second key. That's what this vis When I purchased our new used car from Park Place their were a few minor things they needed to do, such as program a second key. That's what this visit was for, it was all taken care of in a timely matter and everyone I worked with was very accommodating as far as getting a loaner car and letting us know when it would be completed. Thank you! More

Oil change Wonderful , top notch service . Josh is always quick with scheduling and work to be done . He communicates well and I feel my Audi is well taken care Wonderful , top notch service . Josh is always quick with scheduling and work to be done . He communicates well and I feel my Audi is well taken care of More

Service with a Smile Great job communicating to me and keeping me up to date on what is going on. Staff were friendly and car was clean when I arrived to pick it up. I fe Great job communicating to me and keeping me up to date on what is going on. Staff were friendly and car was clean when I arrived to pick it up. I feel that these guys are all honest and do not take advantage of the customer. They provide suggestions and do not coerce you to but things that are not necessary. Great job! More

High quality service Another great service experience at Park Place Motors. They diagnosed it right the first time, got the parts in quickly, and fixed the car in one day Another great service experience at Park Place Motors. They diagnosed it right the first time, got the parts in quickly, and fixed the car in one day at the quoted price. As usual they were fast, friendly, and efficient. More

Service work Thorough review of concerns and work to be done. Timely notice of follow up. Efficient check in and out. Would recommend for any BMW work. Thorough review of concerns and work to be done. Timely notice of follow up. Efficient check in and out. Would recommend for any BMW work. More

Great! Great services! First time customer, bought my first BMW X1 here, and liking what I see in their service department, very clean and friendly environm Great services! First time customer, bought my first BMW X1 here, and liking what I see in their service department, very clean and friendly environment! More

Coolant leak Extremely expensive. To replace a clamp on a hose from radiator it took almost 4 hours and a bill for $400 . I found such high price to be completely Extremely expensive. To replace a clamp on a hose from radiator it took almost 4 hours and a bill for $400 . I found such high price to be completely unjustified since it can be done in 5 minutes in your own garage and under $30. I was stranded in bad weather and did not have a choise so I had to bite the bullit on this one. Going to a local mechanic from now on. More