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Luther Park Place Motor Cars - Service Center

Rochester, MN

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1,686 Reviews

1,686 Reviews of Luther Park Place Motor Cars - Service Center

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September 07, 2020

Very dissatisfied. Was not informed. Charged me $500.00 for a repair that worked 1 day. I would never recommend to others not will I return. Eau Claire VW will get my business. More

by Valsbug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mac Miller
September 05, 2020

Always prompt and excellent service. Joshua is great! We service my A8 here regularly. The loaner car process was efficient and was an excellent alternative to waiting. More

by tsborgen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2020

Prompt return of my call. Appointment for service available for the same day, I chose to have service the next day. Very satisfied with service. More

by annalleal1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Bradshaw
September 03, 2020

Chris went above and beyond to make sure my car was taken care of, and even helped document that previous work done was done incorrectly. The whole team was very friendly. Will be doing all future work here. More

by Maureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Leitz
Sep 04, 2020 -

Luther Park Place Motor Cars responded

Thank you for choosing Luther Park Place Motor Cars for your vehicles service needs. We are very appreciative of your review. Hearing that we were able to help you and that everyone was friendly is exactly what we like to hear. One of our main goals is to have our customers feel welcomed, happy and that their needs are met. If you should need anything else, please do not hesitate to reach out to us. Again, we thank you for your review.

September 03, 2020

Josh was very professional, I was informed of the steps that would be taken and an estimate of the cost. He kept me updated as to any things that needed attention. More

by AlvinLutringer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2020 -

Luther Park Place Motor Cars responded

Thank you for your review. We are very happy to hear that your experience was professional and everything went well. We strive to keep our customers informed and up to date with what is going on or needs to happen with their vehicle. Again, thank you for choosing Luther Park Place Motor Cars.

September 03, 2020

As always the service is awesome. Quick turnaround. Drivers are always very friendly. Very efficient. I am always very happy that I bought my Volkswagon here. More

by CRUCHOTZKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerrod, Mac Miller
September 02, 2020

Awesome service. Great communication. Love Josh. Love my car. I don’t want to write 10 more words words words words words words words words. More

by sevoj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2020

My car was not fixed. Charged $500 for a one time shot. My car is stored in a garage so the gears did not get wet. What wasn't that explained to me before the work was done. Then offered a second $500 fix. More

by GILBPG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mac Miller
September 01, 2020

Had an issue with my mini Cooper and a small local garage said they couldn’t tackle a job that size… Brought it in to Luther park place and they had it fixed within a week! More

by INFO78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Kern
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2020

Getting a simple oil change appointment takes a long time. Usually well over a week. I wish the repairs weren’t so expensive. I’ve done the same repairs elsewhere for much lesss. More

by Eric Bormann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mac Miller
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