Luther Park Place Motor Cars - Service Center

Jeff is very knowledgeable. In addition, he makes it so easy to bring my car in for service appointments, when needed (even in the middle of the pandemic!) easy to bring my car in for service appointments, when needed (even in the middle of the pandemic!) More

Smooth. Good intent. However it was not clear what to do for no contact drop off and pick up. The app to pay my bill did not work and I ended up going inside. A bit more contact than I desired or expected, for no contact drop off and pick up. The app to pay my bill did not work and I ended up going inside. A bit more contact than I desired or expected, though I’ve always liked this dealership. When I called I was routed to an out of office til next week voice mail when I asked for help with the payment app. So I just drove in. Definitely some kinks in the process to work out here. I was told how err that everybody else lived the app. I may be female and 65 but I’ve been working technology since Apples were an all in one the size of a shoebox so give me a BREAK. More

Disappointing I scheduled an appointment for 9 am to change out winter wheels for summer ones. I asked when I arrived if employees who would be in my car would be w I scheduled an appointment for 9 am to change out winter wheels for summer ones. I asked when I arrived if employees who would be in my car would be wearing masks. I was assured that they would be. After four hours I texted to find out if my car was ready. I received a brief "No, it is not. We will let you know." Finally, at 4 pm, when seven hours had passed I called. It took a lot of patience to wait through holds and multiple transfers to finally speak with someone. He told me I had agreed to leave my car for the day. I was surprised because I schedule it for 9 am so I could be in and out quickly and no one asked me if I could leave my car all day. He agreed to have my car ready by 5 only when I told him we had a scheduling problem if it wasn't done by then. When I arrived at 5 and called, the car was delivered to me by an employee who wasn't wearing a mask. Yes, the work was done properly. Yes, the service manager comped the wheel change charge. But, it was really an aggravating experience and I felt we were unnecessarily exposed to COVID. More

Worst place to check your car. I called a day before to ask if they can change my steering column because it locked and they said it’s my motor that blew up. They charged me 153 for nothing. ask if they can change my steering column because it locked and they said it’s my motor that blew up. They charged me 153 for nothing. More

I came in to have my winter snow tires changed to my summer tires. 5 stars Here are nine more words to complete my survey. summer tires. 5 stars Here are nine more words to complete my survey. More

Fantastic service, timely, clean. I am very picky about my car and purchased my car at Park Place because of their great service reputation. Would highly recommend. my car and purchased my car at Park Place because of their great service reputation. Would highly recommend. More

It was fast and easy to set up my appointment online. I got in right away and Chris was very pleasant and efficient. Quick service. got in right away and Chris was very pleasant and efficient. Quick service. More

I dropped vehicle and it was taken care off. I even got called that my vehicle was ready ahead of schedule and is used the shuttle service to pick my car called that my vehicle was ready ahead of schedule and is used the shuttle service to pick my car More

My entire appointment went smoothly and was even done ahead of the time I was told to expect. Thanks for the additional COVID 19 precautions. ahead of the time I was told to expect. Thanks for the additional COVID 19 precautions. More

Liked the no contact drop off and pick up. Mac called the next day to make sure everything was satisfactory. We were very pleased with everything next day to make sure everything was satisfactory. We were very pleased with everything More