Luther Westside Volkswagen

Recall service on my 2015 VW Golf. Tao took care of my service on my car. He was courteous and made sure I knew what was entailed and how long I might need to wait. I asked if it might Tao took care of my service on my car. He was courteous and made sure I knew what was entailed and how long I might need to wait. I asked if it might be a shorter time and he did ask the workers to try to get it done earlier. They all followed through. I appreciated his voicemail and text that let me know I could pick up the car. He also reminded me of my next oil change which should be in June or July. Not needed until then. I like the customer conveniences at Westside and the efficient, friendly manner of the staff. Thanks so much. More

Good sales, poor overall management We worked with Steve Broucek and were happy with his help. He made the buying experience very comfortable. He did a good job of keeping us informed We worked with Steve Broucek and were happy with his help. He made the buying experience very comfortable. He did a good job of keeping us informed and was extremely knowledgeable of the vehicle. We appreciate his help. There was no 2019 Atlas with the specifics we were looking for so Steve contacted his manager to look into other dealerships that could potentially offer a dealer trade. There were two that matched what we were looking for and after we committed, they called the dealerships to see if they were available. One was sold to another dealership in Florida while another was spoken for. Fair enough. At the point I began looking on my own and found one in Cedar Rapids (i think), Iowa. I contacted the dealership and told them that we lived in MN and were interested. The sales person had recalled speaking to the manager at Luther and told me that while the dealership owner had used the car to go to the airport, the vehicle was still available. I then contacted Luther and told them that I had heard a differently and that the car was available and wanted to see if we could facilitate a dealer trade, versus traveling to Iowa to buy it myself. The manager I spoke to, I want to say Brad but I could be mistaken, lectured me on how I had to be more patient but they would ask again. He made it seem as I was a burden while I was trying to determine whether or not this vehicle was available and to see if a dealer to dealer trade was an option or not. I don't remember being rude on the phone and was a little thrown off by his response. I don't expect to be pampered, but if I were selling something for $40K+ I promise you I would be much more respectful over the phone. Particularly if someone else had done the ground work to facilitate my sale. This had occurred on a Friday and I was going to wait until 10:30 on Monday to contact the dealership in Iowa directly as I really didn't care for my conversation on Friday and wasn't very keen on giving my business to Luther. Steve contacted me a little after 10 and told me that the dealer to dealer trade had gone through and I chose to work with Steve as at that point it was simply easier. The car arrived at the dealership much quicker than expected, and that was appreciated. We had pre-arranged financing with all of the appropriate paperwork and a check for the balance of the car. It still took over 4 hours to have our current car appraised and purchase our Atlas. This was much longer as expected as the sale was all but settled. I know that it was busy and there were a couple of people ahead of us, but I expected a little more help while Steve was busy, to get us in and out. The finance officer was good to work with and we appreciate he and Steve staying after hours to complete the sale but the fact that it took as long as it did to get an appraisal, write a check, and sign the paperwork was far too long. We didn't see much teamwork from the other employees or managers. So far we are happy with the car, but given a choice we would look elsewhere to buy another Volkswagen from a different dealership. Again, we enjoyed working with Steve. More

The best service experience I have had. Communication The best service experience I have had. Communication was really clear, drop off, loaner, pick up all really smooth. I would highly recommend based o The best service experience I have had. Communication was really clear, drop off, loaner, pick up all really smooth. I would highly recommend based on this experience, which was much improved. More

Got me in at the very last hour on a Friday night to repair my tire! Also found a recall they took care of! Wasn’t the way I wanted to spend ❤️Day evening... but stuff happens. repair my tire! Also found a recall they took care of! Wasn’t the way I wanted to spend ❤️Day evening... but stuff happens. More

Effortless, quick and easy Scheduled a test drive with Steve, found competitive financing with Craig and purchased a new vehicle in less than 2 hours. The entire experience was Scheduled a test drive with Steve, found competitive financing with Craig and purchased a new vehicle in less than 2 hours. The entire experience was effortless, quick, easy and transparent. Thanks Westside More

A good car buying experience! I was treated fairly and my concerns were respected and addressed. I was not rushed and felt like the team cared. Thank you! my concerns were respected and addressed. I was not rushed and felt like the team cared. Thank you! More

West side makes the shopping and purchasing of a vehicle stress free. We had to move quickly and they work with our schedule. Thank you! stress free. We had to move quickly and they work with our schedule. Thank you! More

Found what i wanted I've bought used Adui A6 2015 from Vlad at Luther Westside Volkswagen. This is a fantastic business that's been around for a while. They specialize in I've bought used Adui A6 2015 from Vlad at Luther Westside Volkswagen. This is a fantastic business that's been around for a while. They specialize in high quality imports. They have a reputation for outstanding quality, honesty, and integrity. I've enjoyed doing business. Pricing on the car and your trade in will be fair, the buying process is easy, and I left with a fair deal on my (new to me) used car. I will go back here again because of the excellent customer service and high quality vehicles.Vlad really knows his cars well, you won't find a better used car dealer. More

Helton was incredibly helpful in my search for a new car. He was very nice and determined to find the right car for me. I would recommend him to anyone searching for a new vehicle. He was very nice and determined to find the right car for me. I would recommend him to anyone searching for a new vehicle. More

Have bought all of our family cars here! Friendly people, great atmosphere and huge selection of vehicles! Highly recommend Westside....you won’t be disappointed! great atmosphere and huge selection of vehicles! Highly recommend Westside....you won’t be disappointed! More