Luther Westside Volkswagen | Page 519

We originally purchased a VW TDI brand new in 2001 from Westside Volkswagen. That experience was a great experience and we were happy with the car. We moved to Duluth, Minnesota and thought we could get t Westside Volkswagen. That experience was a great experience and we were happy with the car. We moved to Duluth, Minnesota and thought we could get the same friendly experience from the new VW dealer in town- but it was incredibly different. After almost being soured by the whole experience and possibly not buying a VW, my husband spoke over the phone with a saleswoman, Carole Jean, at Westside Volkswagen. She reassured us that our experience would be good with her, and the price was far below the price Duluth VW was asking for the same car. So, we decided to take the four hour drive from our home north of Duluth and meet Carole Jean in person. She was very pleasant and easy to work with. She took her time explaining all the new features of the VW TDI and was enjoyable to be with. The finance manager, Charlie, was also pleasant to work with and helped us out with no issues or hard sales. I would highly recommend this dealership to anyone looking for a car- even if you have to drive four hours to get there. More

The staff at Luther Westside are so friendly and helpful. Made the experience fun rather than stressful! They knew everything about every car and helped us make an informed decision within our budget. Made the experience fun rather than stressful! They knew everything about every car and helped us make an informed decision within our budget. More

I had an overall excellent experience with Westside VW. Gervona quickly called me about an internet inquiry and was very friendly and helpful with all my questions. They had one of the best selections of Gervona quickly called me about an internet inquiry and was very friendly and helpful with all my questions. They had one of the best selections of used Touareg's I could find and all had resonable prices. Gervona continued with excellent customer service when I arrived in person late on a Saturday and helped arrange multiple test drives before I eventually found the vehicle I wanted. Both her and the staff did a fantastic job getting the deal done quickly and even stayed after closing hours to get it all finalized. I will come back again! More

Had an exceptional experience. Stopped by dealership out of curiosity (was on my way to a Mazda dealership). Brian helped not just change my mind about getting a VW but made sure I got the best deal and cus of curiosity (was on my way to a Mazda dealership). Brian helped not just change my mind about getting a VW but made sure I got the best deal and customer service possible. More

I was greeted and treated very friendly. They listened to my concerns and offered a solution. Car was delivered as promised while I waited. They offered me refreshments and newspapers for passing time. my concerns and offered a solution. Car was delivered as promised while I waited. They offered me refreshments and newspapers for passing time. More

Great service and a comfortable lounge to work in while I waited. Prices are high,but for me the convenience offered by the facilities and peace of mind knowing it is done right is worth it. I'll be back. waited. Prices are high,but for me the convenience offered by the facilities and peace of mind knowing it is done right is worth it. I'll be back. :). The team in the service department are friendly and professional. More

Once again, Luther Westside made my car shopping and buying experience as enjoyable as possible. Brian Trevino in particular exceeded all expectations I ever had about a car salesman/specialist. His se buying experience as enjoyable as possible. Brian Trevino in particular exceeded all expectations I ever had about a car salesman/specialist. His sense of humor and knowledge of VW's kept us at ease throughout the entire process. Thanks again Westside, and Brian, for a fantastic experience! More

The service was excellent service, and the car is terrific. The showroom and lounge are clean and bright. Staff extremely helpful. Financing was easy to arrange. terrific. The showroom and lounge are clean and bright. Staff extremely helpful. Financing was easy to arrange. More

Started off on the wrong foot when the car I was promised as certified, wasn't certified. Then they wanted $500 more for another vehicle that was identical but certified. I gave up and went back to looking as certified, wasn't certified. Then they wanted $500 more for another vehicle that was identical but certified. I gave up and went back to looking at GM vehicles. My husband did some more research, and found another vehicle on their website. It had everything we wanted. Reluctantly, I called our salesman, and made the agreement to purchase this one. He was not available the night we were ready to purchase, so he politely passed us off to another salesman. He took care of us with kid-gloves. Every question was answered to my satisfaction. The car was delivered that evening. I understand that it is his job, but it seemed like we had a lot of extras from the finance dept shoved down our throat during the process. He was polite about it...but there was a lot of up-selling going on. All in all, I am very happy with my vehicle. Still don't have tabs yet, and haven't had to go to servce, so we'll see what happens next... More

I had a wonderful experience shopping for a used VW Touareg. Helton was very informative and knowledgable about the different features and model years. He helped us evaluate what was best for us and Touareg. Helton was very informative and knowledgable about the different features and model years. He helped us evaluate what was best for us and helped us think about different purchase decisions. I did not feel any pressure to make a decision and had plenty of opportunities to test drive and look at the vehicles I was interested. We enjoyed getting to know Helton and wish we hadn't found the car we wanted so quickly so we could have worked with him more. More