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Luther Westside Volkswagen - Service Center
St. Louis Park, MN
1,609 Reviews
1,609 Reviews of Luther Westside Volkswagen - Service Center
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October 09, 2018
Oil change We always get our service done here. They rarely reset our "service car now" light. I do it myself. They are slower than most dealerships and I often We always get our service done here. They rarely reset our "service car now" light. I do it myself. They are slower than most dealerships and I often feel like they aren't honest. More
by 6th VW guy
Verified CustomerEmployees Worked With
I'm not sure
October 07, 2018
Excellent Luther Westside always perform excellent service while I wait for my car. It’s done in a timely manner and the staff is very friendly. Luther Westside always perform excellent service while I wait for my car. It’s done in a timely manner and the staff is very friendly. More
by charlie.bruber
Employees Worked With
October 06, 2018
Very great, friendly, and efficient. Very great, showed up on time and everything went smoothly. Car was returned clean and serviced. Very likely to return for future service or shopping. Very great, showed up on time and everything went smoothly. Car was returned clean and serviced. Very likely to return for future service or shopping. More
by Tportra
October 06, 2018
First class experience I have been to other dealerships but this one treated me best. Very friendly and I felt good about working with them. I would recommend them to people I have been to other dealerships but this one treated me best. Very friendly and I felt good about working with them. I would recommend them to people I know More
by PMTOM_2000
October 05, 2018
Customer service is impeccable! Had to have something fixed, Lynn took care of me right away, was very efficient and friendly! Service iwas mpeccable and done in half an hour! Love i Had to have something fixed, Lynn took care of me right away, was very efficient and friendly! Service iwas mpeccable and done in half an hour! Love it! More
by ANNIE.MAJO
Employees Worked With
Lynn
October 05, 2018
great service. I would rate my service as A plus. Derek was my advisor and he kept me posted on what I needed done to the car beside the recall.. The coffee was good, too Derek was my advisor and he kept me posted on what I needed done to the car beside the recall.. The coffee was good, too More
by brbarbo
October 05, 2018
Fine, seamless service Supremely professional, Luther Westside VW offers exemplary customer service, ... smooth and accommodating from beginning to end. This was also our ex Supremely professional, Luther Westside VW offers exemplary customer service, ... smooth and accommodating from beginning to end. This was also our experience when we purchased our first Jetta, and then three years later traded it in for a new model. More
by BXS-MERCH
Employees Worked With
Unfortunately, I do not recall our salespersons names.
October 04, 2018
Shame on you VW! I brought my car in for two recalls it had on it, which were covered by the dealership. AAA ended up bringing my car to the dealership because it br I brought my car in for two recalls it had on it, which were covered by the dealership. AAA ended up bringing my car to the dealership because it broke down on the way over. I was then told that a Volkswagen mechanic would have to look over the car to see what had happened. They looked it over and said it was likely a fuse related issue and that there was also a slow fluid leak. He gave me an estimate of around 700$ to repair. I said no and to just fix the recalls. They fixed the recalls and it was time for me to come and pick up my car. My total was 130$ for the labor for them to look over the car and tell me what was wrong with it. The recalls were obviously covered by the dealership. I was given paperwork regarding what work was completed, what should be fixed and overall what shape my car was in. They said my brakes were in good condition, my batterie was good and my tires are good. Driving home.... My car started making some noises so I brought it to get checked out at a mechanic shop. They said my brakes are shot and showed me it is down to nothing, my rear tires are worn-probably due to an alignment issue and that a vacuum plug was loose and that was why my car was driving the way it was and shutting down. This is coming from a reliable mechanic that we have had all of our vehicles maintained by for years and years and personally know. That is ridiculous that you would even allow someone to drive away with a car in that condition. Did you even look at my car? Or did you just guess and fill out the report? I will never do business at this location again or another vw dealership and I will tell others of my experience. I just wish I was told exactly what was going on with my car. I wish you would've taken the time to look over my vehicle properly. Not only for my safety but the safety of my children. Shame on you guys!! More
by FAUCHER1987
Employees Worked With
October 04, 2018
Pricey I was charged $345. For an oil change and transmission fluid change which seems out of line to me. Service was on time and promptly scheduled on line. I was charged $345. For an oil change and transmission fluid change which seems out of line to me. Service was on time and promptly scheduled on line. More
by rneal65
Employees Worked With
Tao
October 04, 2018
Fast & Efficient! One of the most immaculate service centers I've ever seen. Both customers and mechanics are protected from foul weather, which is a big factor in Min One of the most immaculate service centers I've ever seen. Both customers and mechanics are protected from foul weather, which is a big factor in Minnesota. Service reps are fast, courteous and efficient. Appreciated thorough safety inspection report. Felt all recommended work was appropriate. Better yet, prices were competitive. More
by TOM.ANDERSON
Employees Worked With
Tao Thao
