Luther Westside Volkswagen - Service Center

Excellent Having service at Westside is always painless. The staff is courteous and keep me updated on the progress The waiting area is clean and well stocked Having service at Westside is always painless. The staff is courteous and keep me updated on the progress The waiting area is clean and well stocked with beverages and treats. Thanks so much. More

Disappointed I took my car in to have the oil changed, the tires rotated. About 5 to 7 days after that, we started noticing a howling noise from the engine compart I took my car in to have the oil changed, the tires rotated. About 5 to 7 days after that, we started noticing a howling noise from the engine compartment at around 50 to 60 mph that got faster as we accelerated and slow down when decelerating. Within a couple more days the noise got louder. I took the car in to Westside VW. The gentleman I spoke to (I did not catch his name) was very cordial and took the time to go with me for a drive so that he could verify the noise; he did and I made an appointment to drop off the car. Lynn, a real nice lady, took my information when I dropped the car off. Something that, in retrospective, should have caught my attention was that I was told about a tires special when my car only had just over 27K. The following day I called Lynn who informed me that they had (1) rotated the tires back (to the position they were when I took the car in the week before) and they could not hear the humming noise and (2) they found a nail in one of my tires, that it was on the side wall and not reparable, that given the millage on the tires and their uneven wear I should replace all 4 tires. I said no and picked up the car the following morning. I was charged about $28.00 for undoing the rotation they have just done. I found it hard to believe that the solution to the humming noise, the reason I took the car in a 2nd time was to get the tires in their original position; what about rotating the tires every 5K miles? I took the car somewhere else where they determined the car was out of alignment, they did not find a nail in any of the tires. The cars now is not making the humming sound and driving/handling really well. I guess I am disappointed about the situation, but it is the closest VW dealer to my home and place employment, which makes it easy to get someone to get a friend/coworker to pick me up without causing them too much trouble, so I will try the dealer again before loosing all my faith and going somewhere else. Victor Rivera More

Great experience The advisor Dillon was fast and knowledgeable. He gave me his honest opinion on what I should get taken car asap and what could wait for another day. The advisor Dillon was fast and knowledgeable. He gave me his honest opinion on what I should get taken car asap and what could wait for another day. More

From a 15 year old VW to a new VW - Luther West Side staff are always considerate and polite, and they never mansplain :) Which is very much appreciated! The repairs needed and the costs Luther West Side staff are always considerate and polite, and they never mansplain :) Which is very much appreciated! The repairs needed and the costs involved were clearly outlined, which helped me make my decision. Then, David helped me take my time to make the decisions needed to get me into a new car. I appreciate them all! More

Scheduled Maintenance Service was convenient & the lounge was wonderful. I was able to wait for my vehicle in a comfortable space. Also, the servicing was done quicker than Service was convenient & the lounge was wonderful. I was able to wait for my vehicle in a comfortable space. Also, the servicing was done quicker than was estimated. More

On top of it Guys knew what was needed, priced it and got it done. Recall work and all. Picked upthe car at the end of the day, staff was helpful even though it wa Guys knew what was needed, priced it and got it done. Recall work and all. Picked upthe car at the end of the day, staff was helpful even though it was time for them to go home More

30,000 mile service Service was done on time, friendly service rep., We're very happy with this dealership. We love VWs and have purchased/leased 5 cars since 2000. Service was done on time, friendly service rep., We're very happy with this dealership. We love VWs and have purchased/leased 5 cars since 2000. More

Brake check Great service. Diagnosed the problem & fixed the problem through a warranty claim. They were very friendly & extremely helpful. I would definitely rec Great service. Diagnosed the problem & fixed the problem through a warranty claim. They were very friendly & extremely helpful. I would definitely recommend the service department 100%! More

Excellent Service Outstanding service - work to be performed was thoroughly explained to me in advance. My questions were answered and options were explained to me. Outstanding service - work to be performed was thoroughly explained to me in advance. My questions were answered and options were explained to me. I continue to be very impressed with the thorough, friendly and efficient operation of the Service Department at Luther Westside Volkswagen. More

Fast, courteous service in a busy shop. I've received consistently great service from the Luther Westside Volkswagen team. The office and shop personnel are all knowledgeable, fast and frien I've received consistently great service from the Luther Westside Volkswagen team. The office and shop personnel are all knowledgeable, fast and friendly. It's a great way to get the peace of mind that comes with professional dealer service. More