Luther Westside Volkswagen - Service Center

Scheduled a 7am appointment online and dropped my vehicle off before they opened. I called at 8am to verify that they have started work on my van (this is because they have forgotten to check they key drop off before they opened. I called at 8am to verify that they have started work on my van (this is because they have forgotten to check they key drop box before) and was told that it was checked in but they haven't started to work on it. I asked why and they said that when you schedule an "appointment" it doesn't mean that your car will be worked on at that time. They said that it only means that they will check you in at that time and they didn't know when they would start work on my car. I later found out that they didn't get to my car until later in the day because they were so backed up on repairs due to snow storm over the weekend and people had their cars towed there to be fixed. This tells me that they put other people without appointments in front of my scheduled appointment. If they had any understanding of what customer service was they would have contacted me to tell me that they wouldn't get to my vehicle until later in the day. Instead they left me in the dark and at their mercy. I have decided that I will never use this dealership again or recommend them to anyone that I know. I would rather pay someone to do the scheduled maintenance instead of taking my vehicle to Westside for the free scheduled maintenance. More

Now that my car is out of warranty I will no longer have it serviced at Luther and will not buy another Volkswagen. It took them several days to diagnose a problem that, in my opinion, should have been cov it serviced at Luther and will not buy another Volkswagen. It took them several days to diagnose a problem that, in my opinion, should have been covered under the powertrain warranty. Yet I was charged almost $400 for this diagnosis and a tranmission fluid change, which was not part of the recommended maintenance. I understand that you pay a premium to have your car serviced at a dealer, but $30 for a quart of transmission fluid that retails for $14, plus $100 to diagnose and $200 to change the fluid are outrageous. The other parts/services were similarly overpriced. Brett is well versed in the "us-versus-them" game of dealer customer service. He was professional, but unsympathetic and made no effort toward service recovery to me even after I politely expressed my dissatisfaction. I like my car, but it is a Volkswagen, not a Bentley. They should keep this in mind when setting prices for parts and labor and dealing with customers. More

I was very upset with the entire process of even setting an appointment to get my oil changed. I also went in after about 45 days of owning my brand new TDI Cup Edition and they came to a conclusion that th an appointment to get my oil changed. I also went in after about 45 days of owning my brand new TDI Cup Edition and they came to a conclusion that they had to order some weather stripping for me and would call me when it came in. A month and 2 weeks had gone by and I found out they got the weather stripping 1 month ago and I never received a call or anything, meanwhile I was having to put up with a very annoying wind noise coming from my driver side door/ window with a brand NEW car!! Had my oil changed there two days ago and drove into the garage stall and got out of my car no one had said hello or even acknowledge me being there. Walked in to talk to a service advisor and there was only one, when he finally freed up after I had been standing there for 5-10 minutes he asked me "did you need help tonight" and I said I have an appointment for a simple oil change. "okay" he said "are the keys in the car?" I replied yes and he mentioned they would get it in right away. While I was sitting in the "VW Lounge" multiple people walked by and would make eye contact and not even say hello. Also while I was looking through their magazine selection all of the sudden I noticed there were at least 3 more service advisors and they were being very loud and obnoxious and unprofessional. Wish I could still receive the great service that I did at Carousel Audi in Golden Valley, MN especially with VW being the mother company of a lot of other great car manufactures you would figure it would start with them no matter weather their cars were thousands of dollars cheaper! Who knows maybe it will change, hopefully it does because I have a lot of upcoming services to do being that I drive about 3,500 miles a month. More

Had a wonderful experience and great help! And the most shocking thing is that I was bracing myself for a huge bill to have to replace a bunch of stuff, but instead found that my car was in better shape th shocking thing is that I was bracing myself for a huge bill to have to replace a bunch of stuff, but instead found that my car was in better shape than I thought - bought excellent tires that were cheaper than I thought, and my overall bill was a third of what I was expecting - which just never happens when your car isn't feeling so groovy. Thanks Westside!! More

I purchased a vehicle from West Side 3 years ago and was lied to about the promises made with the purchase. They promise a full tank, discount gas & in this case free washes and oil changes for life. When lied to about the promises made with the purchase. They promise a full tank, discount gas & in this case free washes and oil changes for life. When I picked up the car they had to take it back to fill it up only at my request. The discount gas card and other discount service coupons were never provided & the oil changes / car washes were ignored. When I called to complain, that sales person was no longer with the company and they would no honor what he promised even though it was in writing. Recently, I brought the car in for warranty service and told them that the CV joints were clicking. To my disappointment, they only replaced the BOOTS and told me that the joints were fine even though you could hear the clicking around corners with all doors and windows closed. The deductible was $100. When I drove the car off the lot, it was still clicking. I brought it home thinking that perhaps the new grease would fix it, but it did not. i returned the car to them and told them that they needed to fix it because I had told them what the issue was the first time. Their tech drove the car and told me that he couldn't hear any clicking. I told him that the clicking is there and they need to drive it again. The second technician then said it had a bad joint. They refused to fix it again without me paying the deductible. I will never return. This review is being posted on any site I can find. It isn't the $100 that bothers me, it's the lack of respect for customers, lack of integrity & lack of honesty that bothers me most. More

PLEASE READ BEFORE YOU CONSIDER HAVING WORK DONE WITH LUTHER WESTSIDE VW. I have been to Luther Westside several times to service my 2001 Passat and always felt like the repairs were a little pricey. Thi LUTHER WESTSIDE VW. I have been to Luther Westside several times to service my 2001 Passat and always felt like the repairs were a little pricey. This past time (which will be my last), I brought my car in because the engine light was on. According to them, I needed a new alternator, some timing belt, and a cap for something that needed to be replaced. Estimate: $1,345...$695 for just the alternator to be repaired! I picked up the car, brought it to a smaller shop and they took care of EVERYTHING (keep in mind they had the work order from Luther, so they made the same repairs) for $645. THAT'S HALF THE PRICE...and less than Luther was going to charge me for just the alternator. Take your car to the Volkswagen Man in north Minneapolis (www.vwman.org) unless you have money to burn on those Luther idiots. More

Eighteen months ago, I had warranty work done because I noticed that after driving on the highway for extended periods, my rear wheels were getting super hot & had the smell of burning steel. They replaced noticed that after driving on the highway for extended periods, my rear wheels were getting super hot & had the smell of burning steel. They replaced the calipers and had to adjust the parking brakes. No one told me what condition the rotors and pads were and I assumed everything was fine. Well, here we are at the 30k service, and I already need new rear brakes; as expected, the front brakes are doing just fine. Not surprisingly, the rear brakes that need replacing are the same ones that had the warranty work done. When I explained this to their customer service manager, I got nothing but excuses from his "excuse bag". First he blamed it on the fact that I only put 5000-6000 miles annually ... "you don't drive often enough so the rotors start to rust and this creates more friction". A complete fabrication since it's not like my car sits unused for 2 weeks at a stretch. Or, it's normal for rear brakes to wear out before the front ... another lie. Then he tried to tell me that it's normal for the wheels to be hot after driving on the highway for 1-2hrs. And so it went. Then they wanted to charge me $500 for the brake job. I was referred to another VW specialist, and it's going to cost me $270. Good ridance! More

Went in for a motor mount rattling, I was told by the service writer that it's just mud hitting the muffler. Right. When it was still there after they cleaned the mud off the rear torsion beam they tol service writer that it's just mud hitting the muffler. Right. When it was still there after they cleaned the mud off the rear torsion beam they told me that it was just the timing being xxxxxxxx because the knock sensor or o2 sensor were sensing bad gas, the only problem with that pack of lies is my car is a turbo diesel which doesn't have an o2 sensor, or a knock sensor. I don't like being told stories, I decided to replace the failed mount myself even though the car is under warranty. Turning my car that I rely upon for daily transportation over to those story tellers just doesn't sit well with me. More