Luther Westside Volkswagen - Service Center

Take it to the pros When you have a late model car, especially when you are leasing you want top notch care. That's what you will find at Luther West side VW. From the sc When you have a late model car, especially when you are leasing you want top notch care. That's what you will find at Luther West side VW. From the scheduling process to checking out with a thank you you will get nothing but the best service you can find. More

fixing the mirrors auto settings not consistent. Asked sales (Vad) for help and we couldn't do it. 2 months went by and tired of manual settings each day I returned an auto settings not consistent. Asked sales (Vad) for help and we couldn't do it. 2 months went by and tired of manual settings each day I returned and service found bad server. More

Excellent service Service was done very well, my questions were addressed and the recall items were evaluated and repair done as was needed. I was kept notified about Service was done very well, my questions were addressed and the recall items were evaluated and repair done as was needed. I was kept notified about the progress of the service very well. More

Very professional Everyone was helpful and explained the situation clearly. Little did I know I had signed up for service insurance on a flat tire! Was super happy to h Everyone was helpful and explained the situation clearly. Little did I know I had signed up for service insurance on a flat tire! Was super happy to have all their help. More

Luther Westside Volkswagen never fails to provide an outstanding customer experience, whether it be sales or service. I've purchased numerous non-Volkswagen autos from Luther Westside yet no matter the outstanding customer experience, whether it be sales or service. I've purchased numerous non-Volkswagen autos from Luther Westside yet no matter the make or model, the team at Luther has always gone above and beyond to ensure I'm pleased with my decision. I've pointed many friends and family members to Luther Westside. They've all be equally pleased. I simply won't buy or have my car serviced elsewhere. More

Service as always very efficient, very courteous. Took less time than expected Thank you. What more can I say. You did it all so well. My car should run well for years less time than expected Thank you. What more can I say. You did it all so well. My car should run well for years More

Good communication, disappointing result I took my car in b/c the low coolant light was on. When i called to make the appt, they informed me I had 2 recalls to service as well (who knew). Whe I took my car in b/c the low coolant light was on. When i called to make the appt, they informed me I had 2 recalls to service as well (who knew). When I got there they called a Lyft so I could get downtown to work, then I took an uber back in the afternoon to pick up. Shortly after getting back on the road with my serviced car, I noticed that my check engine light had illuminated. It was rush hour and I had to pick up my kids so I couldn't go back. I called and texted my service adviser and got no reply so I called the main number and the adviser said MAYBE they could see me in the AM for a diagnostic test. This was disappointing, as I brought my car in with one problem and came out with a new problem and would expect better service. Either way, I brought my car in Saturday AM and they were able to fix the problem/turn off the light. It was a lot of work/driving for a problem that was caused by servicing the vehicle. More

Helpful Tao listened to my concerns and ensured they were addressed, when a problem was found he was clear it was covered by warranty and arranged for transpo Tao listened to my concerns and ensured they were addressed, when a problem was found he was clear it was covered by warranty and arranged for transport for me. More

Quick Response Repair A morning encounter with a pothole resulted in some unwanted noises in the front suspension of my car. I was able to schedule a same-day drop-off appo A morning encounter with a pothole resulted in some unwanted noises in the front suspension of my car. I was able to schedule a same-day drop-off appointment over lunch and was back home by 3:00. I worked from the comfortable lobby/business center area while they investigated and repaired the issue - a snapped off sway bar link. Very pleased I was able to get in so quickly and that they were able to resolve the problem! More