Luther Westside Volkswagen - Service Center
St. Louis Park, MN

1,609 Reviews of Luther Westside Volkswagen - Service Center
Attentive and fast visit I came without an appointment to change a blown out tail light. Although I thought it was a bit costly, I was happy with the service. The staff were p I came without an appointment to change a blown out tail light. Although I thought it was a bit costly, I was happy with the service. The staff were polite. They also made time to fix a recall issue while I was there. More
It was fine. To be honest, I had a poor sales experience when I first bought my car, and the service was better, but was also just average at best. The consultant To be honest, I had a poor sales experience when I first bought my car, and the service was better, but was also just average at best. The consultant explained the problem well, explained the costs fine, my car wasn't washed because they were short on runners the 5 days that I had my car with them. They did say I could bring it back on a Saturday to get it washed. I won't ever use that perk, however. I asked about getting a parking ticket removed from inside my dash which is covering the VIN, I was told to just use a coat hanger myself. It was fine. More
Long Wait Time Took an hour and forty-five minutes to change my winter ties out for my all season. The person who checked me in told me it would only take forty-five Took an hour and forty-five minutes to change my winter ties out for my all season. The person who checked me in told me it would only take forty-five minutes to an hour. I texted the number they provided for a status update at the hour mark and didn't receive a reply back. More
Excellence The staff was kind, prompt and thorough. The communication was superb. This was the kind of experience I hope to have every time. So grateful! Kathr The staff was kind, prompt and thorough. The communication was superb. This was the kind of experience I hope to have every time. So grateful! Kathryn More
Exceptional. I went in for an oil change appointment and was taken care of quickly. Derek is very friendly and went out of his way to make sure my needs were met. I went in for an oil change appointment and was taken care of quickly. Derek is very friendly and went out of his way to make sure my needs were met. I couldn’t have asked for a better experience. More
Recalls and engine light My car was towed in because it was running really rough. From the moment it was brought in, through each step of the process, I was informed. They sen My car was towed in because it was running really rough. From the moment it was brought in, through each step of the process, I was informed. They sent a text for every question or finding. I was completely in the loop, even though I was at work. They quickly fixed my car and had it ready for pickup the same day. More
Always top notch service! I have been coming to Westside VW for many years! The reasons why I keep coming back are easy!... #1 Consistently great service! #2 Super friendly I have been coming to Westside VW for many years! The reasons why I keep coming back are easy!... #1 Consistently great service! #2 Super friendly staff! #3 competent employees...they know what they are doing! #4 Best customer service! Thank you Westside VW!! More
Tao is great! Great service! Tao was very helpful. He was knowledgeable and explained things clearly so I could understand. I was able to get everything done that I Great service! Tao was very helpful. He was knowledgeable and explained things clearly so I could understand. I was able to get everything done that I needed to and I didn't even have an appointment! More
Annual maintenance Excellent, efficient, friendly service. The waiting area is very pleasant. .We've had 5 VWs and have never been disappointed with Westside sales and Excellent, efficient, friendly service. The waiting area is very pleasant. .We've had 5 VWs and have never been disappointed with Westside sales and service. More
Excellent Service-People You Can Trust Our daughter is in Minneapolis attending school - we live in CT. After having an issue with her Jetta it was towed to a local service station. They ga Our daughter is in Minneapolis attending school - we live in CT. After having an issue with her Jetta it was towed to a local service station. They gave her an outrageous quote for repairs and suggested junking the car. We had it towed to Luther Westside Volkswagen they did a full check up and we got the real story as to what was needed to repair the car. The quote was lower than the service statyon and junking it was never suggested. They did the repairs in a timely manner, stayed in contact with us the whole time amd even provided her with a car while the repairs were done. As parents, far away in another state we could not have been happier. More