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Luther Westside Volkswagen - Service Center

St. Louis Park, MN

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1,609 Reviews

1,609 Reviews of Luther Westside Volkswagen - Service Center

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March 27, 2019

Attentive and fast visit I came without an appointment to change a blown out tail light. Although I thought it was a bit costly, I was happy with the service. The staff were p More

by dutches314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hartman
March 27, 2019

It was fine. To be honest, I had a poor sales experience when I first bought my car, and the service was better, but was also just average at best. The consultant More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynn
Mar 27, 2019 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your recent service visit with us. We do our best to exceed our guests' expectations with each visit. We appreciate your service business, and look forward to helping you again in the future.

March 27, 2019

Long Wait Time Took an hour and forty-five minutes to change my winter ties out for my all season. The person who checked me in told me it would only take forty-five More

by BRANDON97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Martin
Mar 27, 2019 -

Luther Westside Volkswagen responded

Thank you for taking the time to review your service visit with us. We do our best to "under promise, and over deliver" with each of our guests. Circumstances do arise that prohibit us from being able to live up to that motto, and our guests expectations. Our express oil and tire dept. has recently been over-whelmed by the amount of tire and wheel repair work caused by potholes. We appreciate your business, and look forward to better serving you in the future.

March 27, 2019

Excellence The staff was kind, prompt and thorough. The communication was superb. This was the kind of experience I hope to have every time. So grateful! Kathr More

by specialkmayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carole Jean Anderson
March 27, 2019

Exceptional. I went in for an oil change appointment and was taken care of quickly. Derek is very friendly and went out of his way to make sure my needs were met. More

by S.PHILP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Tiedke
March 27, 2019

Recalls and engine light My car was towed in because it was running really rough. From the moment it was brought in, through each step of the process, I was informed. They sen More

by missanne4ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick
March 27, 2019

Always top notch service! I have been coming to Westside VW for many years! The reasons why I keep coming back are easy!... #1 Consistently great service! #2 Super friendly More

by dlroepke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick?
March 26, 2019

Tao is great! Great service! Tao was very helpful. He was knowledgeable and explained things clearly so I could understand. I was able to get everything done that I More

by busymom5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tao Thao
March 26, 2019

Annual maintenance Excellent, efficient, friendly service. The waiting area is very pleasant. .We've had 5 VWs and have never been disappointed with Westside sales and More

by ROBERT.COATES.MD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Pogue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gervona Lynn (Jackson), Jeremy Erickson
March 26, 2019

Excellent Service-People You Can Trust Our daughter is in Minneapolis attending school - we live in CT. After having an issue with her Jetta it was towed to a local service station. They ga More

by lusardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Vick
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