Luxury Motor Cars
Hillside, NJ
Filter Reviews by Keyword
By Type
Showing 48 reviews
The Best Dealership in the Tri State Area! I recommend everyone go there to take there time to be served the right way! My 2025 Mercedes Benz C 300 is amazing! Thank you Damarquis and Joe! I recommend everyone go there to take there time to be served the right way! My 2025 Mercedes Benz C 300 is amazing! Thank you Damarquis and Joe! More
Avoid this dealership at all costs! !! Promises made during the sales process were not honored, and for over a month I have been given nothing but excuses, delays, and assurances tha !! Promises made during the sales process were not honored, and for over a month I have been given nothing but excuses, delays, and assurances that my issue is being “handled.” Despite repeated follow-ups, there has been no resolution and no accountability. Customer service appears to end once the sale is complete. Based on my experience, I would not recommend this dealership to anyone and would strongly suggest shopping elsewhere. More
I visited Luxury Motor Cars in Hillside, NJ because I was seriously considering purchasing a BMW M235i they had advertised online. My experience genuinely felt like a parody of a car-buying experience and pe seriously considering purchasing a BMW M235i they had advertised online. My experience genuinely felt like a parody of a car-buying experience and perfectly illustrated why so many people distrust dealerships. The vehicle was advertised at one price, but once I arrived at the dealership, approximately $6,000 in additional charges were added to the asking price not including taxes or mandatory fees. What makes this particularly frustrating is that I had multiple conversations with the dealership before making the trip specifically about this vehicle. They had plenty of opportunities to disclose these fees and explain the true cost of the car, yet none of this was made clear until I was physically at the dealership. If the actual selling price is thousands of dollars higher than the advertised price, that isn’t a misunderstanding—it’s a marketing tactic designed to get customers through the door. At best, it’s a lack of transparency. At worst, it’s exactly the kind of bait-and-switch behavior that gives the entire automotive industry a bad reputation. The sales process felt like a stereotype of everything people dislike about car dealerships. The constant price changes, unexpected fees, and pressure tactics made the entire interaction feel more like a comedy sketch than a professional sales experience. After leaving, I spent more time researching the dealership’s reviews. While there are many positive Google reviews, I noticed that a surprising number appear to come from accounts with only a single review. That alone doesn’t prove anything, but it did raise questions for me, especially when compared with ratings on other platforms. At the time of writing, DealerRater, Carfax, and Cars.com all show significantly lower customer ratings than what appears on Google. Seeing that discrepancy made my experience feel less like an isolated incident and more like part of a pattern. I understand dealerships need to make money, but transparency matters. Customers deserve honest pricing and straightforward communication, especially when they have already invested their time traveling to see a vehicle after discussing it with the dealership beforehand. Based on my experience, I would not recommend doing business with this dealership. There are plenty of reputable dealers that are upfront about pricing and treat customers with respect. If you are considering buying a vehicle from Luxury Motor Cars, my advice is simple: run, don’t walk, in the opposite direction. More
Absolutely horrible experience. I was promised a specific price over the phone, so I flew all the way from Texas to New Jersey expecting them to honor what we agreed on. Instead, wh I was promised a specific price over the phone, so I flew all the way from Texas to New Jersey expecting them to honor what we agreed on. Instead, when I arrived, they suddenly told me the price was $10,000 higher than what was discussed. Completely dishonest and a total waste of time and money. After going back and forth, we finally agreed on another price. Then they had me sitting there for over three hours waiting to finalize the deal. Just when I thought we were moving forward, the manager came out and told me they sold the car to someone else. After I had already flown across the country and spent hours at the dealership. To make matters worse, they promised they would find me another vehicle the next day — and then never contacted me again. Not a call, not a text, nothing. Just another empty promise. They also offered to reimburse my Uber back to the hotel, but said they would mail me a check… which honestly feels like yet another promise that may never happen. This dealership is full of empty promises, poor communication, and zero respect for their customers’ time or money. Flying across the country for a vehicle just to be misled, ignored, and ultimately left with nothing is beyond unacceptable. If you value honesty and professionalism, stay far away from Luxury Motor Cars. More
this should be a no star dealership,03/26/2026 i tried to buy a bmw 540 from this dealership and i tiold the sales person and manager on staff that i also work in the car business and i wanted to know sellin buy a bmw 540 from this dealership and i tiold the sales person and manager on staff that i also work in the car business and i wanted to know selling price and all taxes and fees out the door,as we agreed on everything i sent my credit info and car insurance to finish everything up.i asked the sales person several times for buyers order and to no avail i received it so at the last min they doc u sign the paperwork over to me and thats when i saw everything for the first time,the car i agreed to buy was 39k and after packing the deal with optional products with taxes and intrest the car at the end was 64k overall i then called to speake with the manager that i spoke with with the finance mngr and got into an argument and at that point i canceled the entire deal buyers beware buy a car here at your own risk this in not rioght and i will also be writing the better business bureau about this as well stay away.......... More
Stay away from IGGY and this dealership. Worst experience of my life.He is a scammer and a liar and I can only warn you-THERE ARE MANY OTHERS HONEST DEALERSHIPS OUT THERE Worst experience of my life.He is a scammer and a liar and I can only warn you-THERE ARE MANY OTHERS HONEST DEALERSHIPS OUT THERE More
BUYER BEWARE! SCAM! SHADY! GRIMY! UNSCRUPULOUS! LIARS! USED CAR SALESMAN HUSTLE! Stay away from this dealership! They should be shut down. It should be illegal to SCAM! SHADY! GRIMY! UNSCRUPULOUS! LIARS! USED CAR SALESMAN HUSTLE! Stay away from this dealership! They should be shut down. It should be illegal to lie the way they do and to hide costs the way they do. It should be illegal to list cars for a price that is not true, instead it’s lowered to get you in the dealership so they can hustle you and hope you don’t see the game. I drive three and a half hours because they listed a vehicle cheaper than all other dealerships with that radius by a few thousand dollars. On top of that, they claim to have a special going on where the cars would receive an additional $1500 off. Everything the other reviewers are saying is true. Here is their whole game. They list a car thousands lower than the average for the same vehicle in a 200 mile radius. This gets you in the door. They plan to keep you at the dealership for six plus hours or until late in the evening or night. This is to tire you out especially if you traveled from afar. They think you are less likely to walk away. WALK AWAY!!! They never want to show you the cost sheet with the official breakdown, the sales contract. They right a few figures on scratch paperwork leaving out the details. Do your own calculation and your numbers with be thousands less than there’s. This is because they have added on fees to get the car back up to the actual price which is actually more than others similar cars within the 200 miles radius. They claim to take a car for cleaning so you wait for a test drive. When you test drive it’s obvious the car has not been cleaned. They put LoJack on all there cars and don’t tell you until you’re almost signing the contract. They can track you with this and it’s an install on a factory vehicle which is not recommended. The charge over $3000 for what they call a conditioning fee. They claim this fee is to do a 100 point inspection on the vehicle you are purchasing. This type inspection cost a hundred dollars at brand name dealerships and auto shops. They claim the fee is so high in case they have to change break fluids, filters and such. But this is a lie because the vehicles are low miles and have not entered that service window, further more they are still under factory warranty. They add other fees to cancel out any tax credits you are owed. They do not apply your down payment to the loan balance. For instance the list price on the car we were about to purchase was $37600. This is before the $1500 off they promised. Working all the numbers and with a down payment, we should have been out the door around this price, but the out the door price or the amount finance was $44000. That’s with the down payment included. So the car essentially cost $49000, up from $37000. I could have purchased from BMW cheaper than this with peace of mind. Another tactic is that the sales person tries to fool you as if they are your friend and claim to not need the sale but it’s a lie and he is in on the scam. They never answer pointed direct questions. They want to hold your key and credit card which is another tactic. They keep you there all day and night until other business in the area closes and to try to tire you out. They do not want to use your bank or your own financing. They told us if we use our own financing the price changes, that the cash price would not be the same as the finance price. Why not?! These people are the embodiment of the negative trope of USED CAR SALESMAN. They have no shame, no honor, no integrity, no moral compass. They should be shutdown. If I didn’t live so far away I would have went back to address them face to face. THEY ARE FRAUDS!! More
