We recently bought a car at Lynch on July 27, 2020 and had a great experience with financing the car from our salesman Raul But things have gone down hill ever since my first scheduled appointment. My husband and I agreed to a $1,300 detailing and painting service for the car that restores the paint, keeps the seats clean and clear from spills and they also cover any rips or tears that happens inside the vehicle for up to 6 years just as long as you come back to get that service done on a different day because it takes 4-6 hours for it to be completed. The guy who signed Us up for service insured us that they would be able to take our vehicle on a weekend where we were off work but when we called back to schedule the appointment they were only able to Schedule the service Monday through Friday 7am-5pm. Seeing as though we live an hour away, I’m pregnant and I work M-F 8-5:30pm every day, this became a huge inconvenience for my husband and I.
Needless to say, we scheduled the appointment and had the service done and since I get off late my key was placed in a drop box so when I got there I could not express to anyone about my concerns with the vehicle after service. First off, I noticed that there was a stain in both the driver seat and one in the passenger seat that wasn’t there before I dropped it off, the dash board was unclean, there were orange stains on the driver side floor, a crack in the paint by the back bumper and paint missing in the front left side of the car. I called the next day to speak to someone and they said I should Receive a call back shortly but no one ever returned my call that day. The next day I went outside to start my vehicle and my vehicle would not start so now I am furious. I called to let them know what was going on and to make sure that I was covered because I did get the gap insurance which should cover Major repairs but it was explained to me that if I wanted the car checked I would again have to figure out a way to get the vehicle towed an hour away from my home back to Lynch auto so they could do a service check on it but they warned me that if it was the battery that was Causing the car not to start I would have to pay for that out of pocket. Luckily I have Triple A and they were able to tow it. I spoke to someone almost every hour when my car got towed just to make sure they were on the lookout for my vehicle and the guy who was named Josh in the service department insured me that he will be looking out for my vehicle but apparently he was not because when I called back three hours later to make sure the vehicle got there safely and to see what was causing my car not to start they said they could not find my vehicle and it was never towed there. After calling the tow company and calling around to find out what happened to my vehicle, come to find out that it was sitting at Lynch the whole time and the guy never checked to see if it was there and was never keeping an eye out for it the whole time. My car is still there now since they located it so late in the day that the service department couldn’t even get it in for servicing...smh
I am Very disappointed with my overall experience with Lynch even though my first day of financing was great everything else has been a terrible experience with them and I wouldn’t recommend them to anyone