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Lynn Alexander's Autoplex

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4 Lifetime Reviews

4310 Sherwood Way, San Angelo, Texas 76903 Directions
Sales: (915) 944-0611

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4 Reviews of Lynn Alexander's Autoplex

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October 24, 2013

"Worst dealership I've ever dealt with. Don't ever..."

- Nickywuzzy

Worst dealership I've ever dealt with. Don't ever get in house financing with these people. If you are military, dealers at Lynn Alexander will treat you like a sucker! I had limited credit experience. But they suckered me into in house financing with a 27% interest rate for a 5 year loan on a car that depreciated significantly after driving it off the lot! I didn't know anything about that stuff only that It was my first year in the military and had limited credit. They were more than willing to help xxxx me over!

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Recommend Dealer
No
Employees Worked With
LynnAlexander
September 09, 2012

"NEVER buy a vehicle from Lynn Alexander Autoplex! They..."

- blj7150

NEVER buy a vehicle from Lynn Alexander Autoplex! They screw you when you make the purchase, they screw you during the warranty period and then when you think you've been screwed as much as you can be, they screw you on the Extended warranty!!! Worst dealership I have ever dealt with!!!

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Recommend Dealer
No
Employees Worked With
Service Department
November 26, 2007

"I purchased a dodge dakota from jim bass ford, a couple..."

- James Killough

I purchased a dodge dakota from jim bass ford, a couple of years back and had some service work done at the dodge autoplex and they move the hose that recycles the gas from the tank to the engine and it got close to the manifold which burned a hole in the line costing me around $150.00 this caused the check engine light to come on and after four trip back and a few parts which were unnecessary, they finally fix the problem. I have been very hesitant about taking my truck back until today knowing i would probably have a bad experience. the passanger window broke and i have no choice the overhead console light and a/c vent were both not working. this is monday november 26,2007 and i was told it would take until friday to complete this work. I also wanted to have the braking system checked but figured i would not have my truck back before christmas if i did that. I don't know what the problem is with your service dept. but someone should look at it for this is one of the selling point for new vechiles .

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Recommend Dealer
No
Employees Worked With
service manager
February 20, 2004

"A few months ago I took my 2003 Jeep in for repairs. All..."

- CLM

A few months ago I took my 2003 Jeep in for repairs. All of the needles on the gauges were moving around erraticly. I explained that it always happened on trips and sometimes just in town while running errands. I saw no pattern. Anyway, this man who helped me was very rude from beginning to end. I was informed that Imust be doing something to the car when I started it up to make it do that. I was told they couldn't find the problem and the man even said, "Hey, you can't say we didn't try. My guy worked on it for over an hour and he didn't get paid one cent for that." He told me nobody had ever heard of that problem before and that I just need to bring it in when it's doing the erratic needle thing. I explained that usually I'm 50 to 200 miles away when it does that. I tried contacting Jeep but they were no help either. I had one phone call from someone who said they'd look in the Jeep data base to see if this problem had been reported before and if so, what was done to fix it. Well, this mystery man never called back to tell me his findings. I don't believe for one second that I own the only Jeep to have had this problem and I was really hurt that this dealership had no problem dismissing me when I chose to purchase a new car to avoid such problems. Well, I ended up recording the needles the next time we drove to Dallas. The next work day I took my tape in to the service dept. I was given a 'pity' look and told they still can't fix it unless they see the car doing it. I was so mad. I just told Adam to look at the tape and then we'd talk. I told him I would not be dismissed this time. Well, I eventually talked to his supervisor, Rocky, and her told me they'd run the car until the needles started moving( and in some cases not moving at all even when going 65mph) They found the problem. I was told it was the Instrument Cluster. Well, last week I took my Jeep in so the service dept. could hear a weird sound it was making. To make a long story short, a man named Ricky told me the sound was normal and that all Jeeps did that. I told him it hadn't done that before and my sister, brother and friends who own Jeeps don't have that problem. Ricky dismissed me and made no attempt to help me. I just went home and turned the problem over to my husband to handle. Surprise, surprise...he got my Jeep in and they found that a couple parts need to be replaced.
This dealership, which is now called All American Jeep Eagle Dodge, has treated me like the stupid 'little woman' twice and I plan on getting rid of my Jeep just so I don't have to deal with them anymore. I do not recommend this dealership's service dept.

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Recommend Dealer
No
Employees Worked With
Adam, Ricky and someone who isn't there anymore
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