A few months ago I took my 2003 Jeep in for repairs. All of the needles on the gauges were moving around erraticly. I explained that it always happened on trips and sometimes just in town while running errands. I saw no pattern. Anyway, this man who helped me was very rude from beginning to end. I was informed that Imust be doing something to the car when I started it up to make it do that. I was told they couldn't find the problem and the man even said, "Hey, you can't say we didn't try. My guy worked on it for over an hour and he didn't get paid one cent for that." He told me nobody had ever heard of that problem before and that I just need to bring it in when it's doing the erratic needle thing. I explained that usually I'm 50 to 200 miles away when it does that. I tried contacting Jeep but they were no help either. I had one phone call from someone who said they'd look in the Jeep data base to see if this problem had been reported before and if so, what was done to fix it. Well, this mystery man never called back to tell me his findings. I don't believe for one second that I own the only Jeep to have had this problem and I was really hurt that this dealership had no problem dismissing me when I chose to purchase a new car to avoid such problems. Well, I ended up recording the needles the next time we drove to Dallas. The next work day I took my tape in to the service dept. I was given a 'pity' look and told they still can't fix it unless they see the car doing it. I was so mad. I just told Adam to look at the tape and then we'd talk. I told him I would not be dismissed this time. Well, I eventually talked to his supervisor, Rocky, and her told me they'd run the car until the needles started moving( and in some cases not moving at all even when going 65mph) They found the problem. I was told it was the Instrument Cluster. Well, last week I took my Jeep in so the service dept. could hear a weird sound it was making. To make a long story short, a man named Ricky told me the sound was normal and that all Jeeps did that. I told him it hadn't done that before and my sister, brother and friends who own Jeeps don't have that problem. Ricky dismissed me and made no attempt to help me. I just went home and turned the problem over to my husband to handle. Surprise, surprise...he got my Jeep in and they found that a couple parts need to be replaced.
This dealership, which is now called All American Jeep Eagle Dodge, has treated me like the stupid 'little woman' twice and I plan on getting rid of my Jeep just so I don't have to deal with them anymore. I do not recommend this dealership's service dept.