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Lynn Layton Chevrolet - Service Center

Decatur, AL

4.6
1,983 Reviews

1,983 Reviews of Lynn Layton Chevrolet - Service Center

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January 10, 2024

Getting the maintenance done took much longer than expected and there was no communication about the extended period of time you would need to keep my vehicle. Thankfully we have multiple vehicles. I More

by Kberger02
Recommend Dealer
No
Jan 11, 2024 -

Lynn Layton Chevrolet responded

We appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

Unfortunately y'all had a lot technicians out sick . ... was able to work with George and go get some lunch and returned for service in afternoon . Appt was for 10... I was not upset... retired nurse... More

by scarlett5588
Recommend Dealer
Yes
Employees Worked With
George
Jan 12, 2024 -

Lynn Layton Chevrolet responded

Thanks for your great review, Scarlett. We do appreciate your patience for the extended wait that you encountered due to our short staff. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

Was good Service was good. Good place to wait. Got a oil change and tire rotation and as far as I know it was fine More

by gaderholt27
Recommend Dealer
Yes
Jan 12, 2024 -

Lynn Layton Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

Everything went as expected Waiting room was a little crowed and parking was also very crowded. More

by dougstephenson076
Recommend Dealer
Yes
Jan 12, 2024 -

Lynn Layton Chevrolet responded

Doug, we are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

Took 3 trips to get in. Lots of people out sick. Which I understand. 3 1/2 hours for oil change. Couldnt leave as I babysit my grandchild. No car seat. Tried to use a benefi More

by PEARLYWHITES4365
Recommend Dealer
No
Jan 11, 2024 -

Lynn Layton Chevrolet responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

Great My experience with Lynn Layton Chevrolet was great with a timely service done to my truck More

by mjkeil79
Recommend Dealer
Yes
Jan 11, 2024 -

Lynn Layton Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

We had our oil changed and they left the oil cap off and it wasted the oil as he sprayed the oil out on the engine and the outside of the truck so we told them and they said they would make it good and do a More

by Rhondah1121
Recommend Dealer
No
Employees Worked With
Service Manager
Jan 11, 2024 -

Lynn Layton Chevrolet responded

Thank you for your feedback, Rhondah. Here at Lynn Layton Chevrolet, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

I have been working with George in Service since purchase. He's courteous and knowledgeable. I trust his service recommendations. More

by MASHELDIA
Recommend Dealer
Yes
Employees Worked With
George Swann
Jan 11, 2024 -

Lynn Layton Chevrolet responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

Did not fix my problem. Ended up trading the car and losing $75,000 on it because they could not complete the repairs that were an issue from the factory. They kept blaming More

by Jbrady26
Recommend Dealer
No
Employees Worked With
Because I can't give 0
Jan 11, 2024 -

Lynn Layton Chevrolet responded

Thank you for your feedback, Jbrady26. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Lynn Layton Chevrolet Team

January 10, 2024

Outstanding facility with quality people Always get a very fair deal in a timely manner More

by troyal2000
Recommend Dealer
Yes
Employees Worked With
Brent Warner
Jan 11, 2024 -

Lynn Layton Chevrolet responded

To say thank you is not enough! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Lynn Layton Chevrolet again! Sincerely, The Lynn Layton Chevrolet Team

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