Lynn Layton Ford

I have a huge problem with the service center at Lynn Layton. I bought my vehicle from Lynn Layton because the sales team was so amazing, but I have NEVER had knowledgeable, skilled, or respectful servic Layton. I bought my vehicle from Lynn Layton because the sales team was so amazing, but I have NEVER had knowledgeable, skilled, or respectful service done in their service center. I basically have to use them for oil changes because they are the only Ford that is convenient distance from my home. However, I am so frustrated after my recent visit, that I won’t even do that anymore. I will take a day off work, or waste a Saturday driving to ANY other dealership before I go back to Lynn Layton. First, every time I discuss anything related to the vehicle with the service team, I am very obviously dismissed (I am a woman). No, I do not know a lot, or much of anything about the internal structure of cars, BUT I do know my car shouldn’t sound like I have a subwoofer attached underneath it. (P.S. it was an exhaust leak (which was an active recall at the time) that another Ford dealership diagnosed AND repaired, along with several other recalls, within a week of Lynn Layton telling me nothing was wrong with the car.) Second, both I, and my husband, have been lied to about work they claimed to have completed. Within a year of purchasing the car, the window switches began to peel. Completely common, but we asked for them to be replaced. Lynn Layton “ordered the switches” and claimed they replaced them. When my husband picked up the car, the original window switches were STILL in the car. The service team member proceeded to argue that he had changed them. So, his argument was that NEW window switches came out of the box already peeled and worn. This last visit, which was an oil change, I was told that the other dealership had improperly installed/repaired the cam phasers (which you cannot see without pulling valve covers, etc, which they did not do, so how could they diagnose that correctly?) and that they (Lynn Layton) would not fix them (unless we paid) because it was a workmanship issue from another dealership). I am just exhausted with being dismissed, ignored, and LIED to from a service team that people regularly use and are supposed to trust to repair their vehicles. I am finished using Lynn Layton. I truly hope others have/have had better experiences with this team. More

Kerry and Austin at Lynn Layton Ford did a fantastic job start to finish with helping me through the sale process. I am excited to be in a new Ford Truck and know I will have true honest support. Kerry was start to finish with helping me through the sale process. I am excited to be in a new Ford Truck and know I will have true honest support. Kerry was a great easy going Sales representative. Thank you Brian S. More

Glenn took great care of me and my F150. Courtney WW also very helpful. Thanks everyone. Courtney WW also very helpful. Thanks everyone. More

Good transaction. Would use again. Took care of my concerns and needs. Would recommend again. Would use again. Took care of my concerns and needs. Would recommend again. More

Quick to finish the job, and checked to see and correct anything connected to it. anything connected to it. More

Lynn Layton went above and beyond to find the truck I wanted at the price i needed. Shane was a pleasure to work with. Highly recommend!! wanted at the price i needed. Shane was a pleasure to work with. Highly recommend!! More

Scott Fuller was such a huge help with my first time purchase of a big F450 truck. I was hour and half away and we were able to do everything via email from trade in to working with my finance company. purchase of a big F450 truck. I was hour and half away and we were able to do everything via email from trade in to working with my finance company. He stayed late for me to come do the final paperwork and pick up the truck. He also explained the things I needed to know about the truck too. I am one of those people who have NO issue walking away as I absolutely hate this whole process and I kept expecting something to come up to make me walk away, but all in all it was my first pleasant dealership purchase. Thank you Scott! More

One of the best experiences purchasing a vehicle I've ever had. Shane was great to work with. ever had. Shane was great to work with. More

Great experience with Nick Mewbourn, Jack Payton and Lynn Layton Ford. Got exactly what we wanted for a great price! Thank you! Layton Ford. Got exactly what we wanted for a great price! Thank you! More

Scott Fuller did an outstanding job presenting the vehicle, responding to questions, assisting with financing, and making our purchase come to fruition. I would highly recommend him. vehicle, responding to questions, assisting with financing, and making our purchase come to fruition. I would highly recommend him. More