MAG BMW of Dublin

Great experience as an out of state buyer, purchasing a CPO M4 from Octavio. Car is beautiful! CPO M4 from Octavio. Car is beautiful! More

Although Connor from sales was fantastic, I was very pressured by who I assumed was the manager, introduced himself as Steve. After talking with Connor about options to purchase an X3 he went into Steve pressured by who I assumed was the manager, introduced himself as Steve. After talking with Connor about options to purchase an X3 he went into Steve's office and he was getting yelled at for at least 3 minutes. You cannot treat employees like that! It made everyone in the dealership very uncomfortable More

Great experience with Jean and Steve. These guys were outstanding to me and my family. I really appreciated their attention to detail, answering all of my questions, and the whole sales These guys were outstanding to me and my family. I really appreciated their attention to detail, answering all of my questions, and the whole sales approach. The two of them do much to dispel any of the negative stigma associated with car dealers and I would definitely buy from them again. Great people. More

Service is unacceptable. Called for a tire change and was told my car had no donut. It does. Call BMW Assist for a tow from Marion Ohio to Dublin. Told tire would be in Called for a tire change and was told my car had no donut. It does. Call BMW Assist for a tow from Marion Ohio to Dublin. Told tire would be in at 5 PM that day by John. Received text saying my appointment was at 10 AM. While waiting for BMW Assist to work out transportation to pick-up my car on Friday, called and spoke with Dave in Service Department. Told tire came in at 11 AM. Until I called, no one provided update. During the call, I was told it would be done "sometime this afternoon. " Arrived at dealership a little after 3 PM...told it would be another 30 minutes. It's a tire change. Lease is up in November 2022. I will not lease another vehicle from MAG and will not have any service done through your BMW dealership. More

Amazing experience, very patient and supportive team, not pushy. Build and delivery was superb and the staff provided updates along the way. pushy. Build and delivery was superb and the staff provided updates along the way. More

My wife and I visited the dealership a number of times beginning last April. We first met Alain at the Audi store and test drove several vehicles. We were treated with the utmost courtesy and professional beginning last April. We first met Alain at the Audi store and test drove several vehicles. We were treated with the utmost courtesy and professionalism by Alain throughout the four month process that followed. We were escorted to the BMW store where we met Hollie and again were graciously taken step by step through the process by both Alain and Hollie. Upon attempting to order a new X5, difficulties were encountered at the factory due to BMW being forced to retract certain options due to chip shortages. This actually happened with the four of us standing in Hollie’s office watching the BMW computer reject our order as placed. Hollie offered to use one of her slots, order the car the way we wanted at no obligation to us and we were given first right of refusal when the car arrived some 7 weeks later. Alain notified us the car arrived on 8/9. Again, the four of us met on 8/11 knowing by that time the only option not built was the wireless charging pad. At the point of close and with this being a straight cash sale, no trade-in, I told Alain we were $500 apart from the deal I had in hand from another source for the X5. I agreed to massage part of the transaction so Hollie could match what I already had. Throughout this process both Alain and Hollie were completely honest and transparent in working with us. They both represented your stores with the highest level of integrity at a time when trying to place a vehicle is at its most difficult time in decades. In the end, both my wife and I acquired new friendships and could not have been more pleased with the results. We will absolutely recommend your Dublin stores to our friends in Wooster. You can be proud that Alain and Hollie represent you every day. More

Great to work with and willing to sell you the vehicle just don't expect and follow up or service after that. Great sales person to work with, complete mess and lack of professionalism after that. just don't expect and follow up or service after that. Great sales person to work with, complete mess and lack of professionalism after that. More

Ahmad was very helpful, went beyond expectation and provided detailed information regarding service/costs. Highly recommend servicing your car at MAG bmw. Wait time was little longer than expected bu provided detailed information regarding service/costs. Highly recommend servicing your car at MAG bmw. Wait time was little longer than expected but they did drop me to a nearby local restaurant. More

I recently had an issue with the fob for my Mini (serviced by BMW). After a discussion with Jeff, the new manager, I left feeling as though I had received excellent customer service. Also, I would l (serviced by BMW). After a discussion with Jeff, the new manager, I left feeling as though I had received excellent customer service. Also, I would like to mention both Kendrick (BMW side) and Heather (Mini side) fo their assistance as well. Kendrick went above and beyond helping with my windshield wipers (they were "special" and not your typical easy wiper to swap out). Heather was also kind enough to take a look at an issue I was having- which of course is one of those oddball "we've never seen this before" type of issues that only I seem to ever get. In closing, I'm quite pleased with the experience I have had at BMW with their parts/service department. It's refreshing to walk in and just receive excellent customer service. It was so refreshing, that I was reminded what a rarity it is these days. Thanks for all of your help! More