Diagnostic. $162. Part Ordered. Work Scheduled for 2 days later.
Visit 2. Part put on that will "...take care of all your Check Engine" lights. $567. 4 hours waiting room. Pull in my driveway, Check Engine light. Call the dealer, "We are so sorry, bring it in in the morning and we will take care of you."
(Family Reunion trip in TN cancelled but Ben at MAG says "Go ahead and drive to TN, you'll be fine.")
Visit 3. 2 hours waiting room, Bem says car is fixed, that he personally "took it for a ride to make sure. And don't forget to give us 5 stars."
Pull in my driveway, Check Engine light.
Call Ben (again)
Ben tells me, and not for the first time, "bring it in and we will take care of you. We really want to take care of you and we're happy to give you a rental car."
Ben.....I don't want a rental car.
I want your integrity; your World Class, Diamond Service. I have yet to see either.
After almost 8 hours in the waiting room spread out over four days and almost $800 later, I just want my car fixed. I'm no better than the day I walked in this place.
And just for the record, all Audis are not treated equal. I heard them walk up to a man and tell them that his car was fixed and that they even washed it for him.
I can't even seem to get mine fixed, but this guy got his fix and wash.
Will be making my 4th trip to the place today to "get my car fixed". I will surely update.
Zero stars thus far. Zero.