MINI North Scottsdale

I would leave negative stars if I could. I brought my mini in to Scottsdale mini in March for factory recall thermostat which was leaking. I requested they replace the crossover water pipe when they did mini in to Scottsdale mini in March for factory recall thermostat which was leaking. I requested they replace the crossover water pipe when they did the thermostat. I got the car back and they stated the crossover pipe did not need to be replaced. The crossover pipe completely disintegrated at one end and was cracked at the other within 3 months of which they wanted to charge me $2200 to replace the water pump and crossover pipe. They put in a new thermostat mated to a cracked water pipe. Complete incompetence! I had a discussion with the service manager and technician and they said they do not replace parts that are not broken even if I ask for it yet they replaced a water pump pulley that was not broken. They are crooks and incompetent. I replaced the crossover pipe myself saving $2200 and knowing the job would be done correctly. I would sell my mini before bringing it back to Scottsdale Mini. More

Very nice people. New and clean facility conveniently located in North Scottsdale with thE most professional sales and service staff. Communication was outstanding and work was done right the first time. located in North Scottsdale with thE most professional sales and service staff. Communication was outstanding and work was done right the first time. More

Very focused in customer satisfaction and the use of new technology in supporting the customer experience. I liked the amount of information being shared about the progress on work being done with pictures technology in supporting the customer experience. I liked the amount of information being shared about the progress on work being done with pictures and technician explanation of work being done. More

The best car buying experience we ever had. David was exceptional! He was patient, friendly, and laid out all the options for us to make the best decision for us. exceptional! He was patient, friendly, and laid out all the options for us to make the best decision for us. More

This dealership is by far THE BEST in the United States! The Service Manager Scott Moehn was awesome! I have owned 4 Mini's over the past 16 years and this dealership gets better every year! I highly recom The Service Manager Scott Moehn was awesome! I have owned 4 Mini's over the past 16 years and this dealership gets better every year! I highly recommend the Mini Cooper as a wonderful car! MINI North Scottsdale is exceptional! Their attention to detail, communication, quality and care is phenomenal! More

As always, Jonathon and the rest of the crew, were extraordinary in every respect. We have been buying and leasingMini’s for years. Dave Smith is our salesman and Jonathon is our service person. Both extraordinary in every respect. We have been buying and leasingMini’s for years. Dave Smith is our salesman and Jonathon is our service person. Both exceptional More

We made the first service appt and received no less than three emails. One confirming the appt one as a reminder a few days before and then one more reminder the night before. All the service from start to three emails. One confirming the appt one as a reminder a few days before and then one more reminder the night before. All the service from start to finish was top notch. Advisor was knowledgeable and patient with our questions. Very clean and sanitation was a priority that the service dept had. We are thrilled to call this dealership our new go to for the Mini! More

They always go as far as they can to do as much as they can so I don't have to return soon and they always save me money. All of the employees are great. can so I don't have to return soon and they always save me money. All of the employees are great. More

Receptionist was friendly. I was greeted quickly when looking around the lot, but not bugged. Salesman was very open and helpful. Good assortment of different vehicles to choose from. Closing was ea looking around the lot, but not bugged. Salesman was very open and helpful. Good assortment of different vehicles to choose from. Closing was easy timely and pleasant. More

The service department at Mini Cooper Scottsdale goes above and beyond! Everyone is knowledgeable and personable. The Snoopy Coopy was clean, sanitized and running perfect when I picked her up. above and beyond! Everyone is knowledgeable and personable. The Snoopy Coopy was clean, sanitized and running perfect when I picked her up. More