MINI Of Sterling

I bought my Mini in 2018 and have had the best customer service experiences with them ever since. They perform all of my maintenance as well as repairs and I couldn't be happier. They have never tried to service experiences with them ever since. They perform all of my maintenance as well as repairs and I couldn't be happier. They have never tried to overbill or encourage unnecessary work, and their staff and mechanics know these cars inside and out. Jeff has been my service coordinator for a while and he is always polite and very efficient as well as concerned about making sure I have alternate transport if they need to keep the car. I'll keep going to MINI of Sterling as long as I own this car, and it'll continue on to the next car I buy from them! More

MINI of Sterling must be selling so many vehicles that they don’t need your money. I have been nearly begging them for the last week to take my money. It pains me to write a negative review, it’s not s they don’t need your money. I have been nearly begging them for the last week to take my money. It pains me to write a negative review, it’s not something I enjoy nor do I relish in it however, with my experience it is warranted. I went to MINI of Sterling on October 27, 2023 just before closing time. Walked on the lot, just browsing at the inventory. A sales person walked out and asked if I wanted to test drive it. I was gracious but declined because it was so late and didn’t want to keep him there any longer than he needed to be, but I told him I would come back the next day. He was very gracious and insisted he didn’t mind. Ultimately, I ended up test driving the car and loved it. After a short test drive I took the keys back into him and told him I would contact him the next day, because I was very interested. October 28, 2023 I text him and told him I wanted to order a custom MINI Cooper JCW and sent over the build sheet. He responded and said we would setup an appointment to come in and submit the build. This is where I start to notice some red flags and should have stopped, but kept going. I arrived on Monday, October 30, 2023 with my build sheet. Told him I was ready to purchase. They took a deposit and I signed some paperwork. I asked for a copy of the paperwork and was told “No, they weren’t allowed to give it to me”. RED FLAG NUMBER ONE. Three days later (November 2, 2023) I was asked to sign their build sheet and send it back. The build wasn’t correct and I asked for it to be fixed. 24 hours later (November 3, 2023) I was told they would change it and send it back. 3 days later, I had to follow up (RED FLAG NUMBER TWO) to ask ask if they had made the change and was told they would ask the sales manager. A few hours later a new build sheet arrived and was correct, I signed it and sent it back. Fast forward to December 30, 2023 I sent the sales person a message asking for an update and was told he would have something for me on January 2, which was fine since it was so close to a holiday. I didn’t get the update until Wednesday, January 3…but no big deal. I received no further communication from MINI of Sterling until March 19, 2024 when I was told my car would arrive at the dealership on March 21, 2024. I asked if we could work on numbers and financing, so that it would all be in place when I came to get the car. He said he would send me a link to the finance application. I asked for a total cost of the car, minus the deposit and credit. He told me he would send it to me. I completed the finance application and sent it back. 24 hours later ME: Good morning. Wanted to check back and see if you had any purchase numbers. Thanks! Sales: Good morning I don’t know what exactly you’re asking for but your paperwork with the finance. ME: This is what I’m asking for. “Do you have a total cost of the car, minus the deposit, and credit?” Sales: All right, I’ll let you know within an hour thank you FIVE HOURS LATER ME: Good Afternoon. Do you have an update? Sales: Good afternoon there is no update. Sorry. I’ll let you know very soon. ME: Is there someone else I need to talk to? I’ve asked for this. We’ve completed the application I’m trying to make sure everything is as streamlined as possible but you all aren’t being super transparent with me. ONE DAY LATER - March 21 Sales: No, it’s the thing the Finance, their short and employee and they want to do who show up in the showroom first but I’m gonna follow up with them as soon as they can give me the rates. Sorry for the delays, sir. ONE MORE DAY LATER - March 22 ME: is there any update? ……..radio silence. My husband tried to call on Thursday, March 21 asking to speak to a sales manager and was told someone would call him…it has been two days and they haven’t called. MINI of Sterling now has a deposit on a vehicle that I ordered five months ago and I can’t get straight answers or a response. More