The customer service I experienced at MINI of Sterling was exceptional and can only be described as stellar. Justin Hudson, the service manager, and Diego Mercado, the service technician, were both honest and incredible to work with. They performed an “autopsy” on my car and determined that the root cause of the damage was related to the thermostat failure, a known issue with MINIs of that generation. Justin then worked with MINI corporate, and it was determined that the damage to the other mechanical components was a direct result of the thermostat failure. To my surprise and delight, Diego and Justin were both completely honest with me, and MINI Corporate stood behind its product and covered the service on my car under the extended warranty for the thermostat. MINI of Sterling, and Diego in particular, meticulously repaired my MINI and it runs perfectly. I couldn’t be happier with the service I received at all levels within MINI. I have never been more impressed with customer service than that I received from MINI. You should be proud of everyone involved in this issue and your company.