MINI Of Sterling

The best! The customer service I experienced at MINI of Sterling was exceptional and can only be described as stellar. Justin Hudson, the service manager, and The customer service I experienced at MINI of Sterling was exceptional and can only be described as stellar. Justin Hudson, the service manager, and Diego Mercado, the service technician, were both honest and incredible to work with. They performed an “autopsy” on my car and determined that the root cause of the damage was related to the thermostat failure, a known issue with MINIs of that generation. Justin then worked with MINI corporate, and it was determined that the damage to the other mechanical components was a direct result of the thermostat failure. To my surprise and delight, Diego and Justin were both completely honest with me, and MINI Corporate stood behind its product and covered the service on my car under the extended warranty for the thermostat. MINI of Sterling, and Diego in particular, meticulously repaired my MINI and it runs perfectly. I couldn’t be happier with the service I received at all levels within MINI. I have never been more impressed with customer service than that I received from MINI. You should be proud of everyone involved in this issue and your company. More

A positive experience I was in the market for a new car and started researching Mini Coopers on line. There were at least three dealers within driving distance and I was le I was in the market for a new car and started researching Mini Coopers on line. There were at least three dealers within driving distance and I was leaning towards Mini of Sterling, they seemed to have the best selection. Edmunds Appraisals was listed on the Mini's website offering an appraisal of my current car, I was leery of leaving my email/cell phone. I braced for numerous phone calls from the Mini dealers with all kinds of offers. I did get a few calls but the one that impressed me was a Text message from Abraham Evans, Sales Advisor at Mini of Sterling. Instead of calling and trying to pressure me, Abraham sent me a message offering to text me more info on a particular Mini I had been eyeing on their website.The next day I met Abraham at Mini of Sterling, a true gentleman. He asked what I was looking for in a car and he really listened. Abraham was great! He took his time and explained all the features on my new Mini. Next I met Liz Mendoza, Finance Manager, who was so helpful and accommodating. She took her time walking me through the whole process. I had a very positive experience at Mini of Sterling. I would highly recommend Mini of Sterling, Abraham Evans and Liz Mendoza if you’re in the market for a mini. More

Car purchase Abe Evans and rest staff was very helpful and professional. Good trade in and good price on purchase. Would recommend. Large inventory to choose from. Abe Evans and rest staff was very helpful and professional. Good trade in and good price on purchase. Would recommend. Large inventory to choose from. : More

Abraham was a complete pleasure to work with as was the BMW/Mini dealership. I have purchased new cars in the past but this Mini for my wife was the single best new car buying experience that I have ever h BMW/Mini dealership. I have purchased new cars in the past but this Mini for my wife was the single best new car buying experience that I have ever had. The facilities are Grade A+ and Abraham is a credit to himself and the BMW/Mini Family. Thank you all for such a wonderful experience!! More

Theo Patterson with Mini of Sterling, VirginiaReviewed Theo Patterson with Mini of Sterling, Virginia Reviewed on Jun 15, 2020 Verified Purchase This man is tops! Direct and very prompt answers to my Theo Patterson with Mini of Sterling, Virginia Reviewed on Jun 15, 2020 Verified Purchase This man is tops! Direct and very prompt answers to my questions, providing detailed and accurate information through the process, and all while being quite pleasant and with good humor. Even though he has other customers, and was in the middle of preparing for an out-of-town trip, he made me feel as if I was the only thing on his mind...not an easy thing to do and I appreciated it. I highly recommend you select Theo to be your advisor--you will not regret it! More

2017 Mini Cooper Purchase from Abraham Evans Abraham is an amazing salesman. He is friendly caring and kind. He goes the extra mile to accommodate your request during the sale. He's GREAT Abraham is an amazing salesman. He is friendly caring and kind. He goes the extra mile to accommodate your request during the sale. He's GREAT More

Great service from Abraham Evans Abe Evans was wonderful helping us get our mini cooper. He was knowledgeable, patient and very helpful. Definitely recommend him! We handled the pro Abe Evans was wonderful helping us get our mini cooper. He was knowledgeable, patient and very helpful. Definitely recommend him! We handled the process seemlessly --even before arriving to the dealership, he was very responsive by email. Highly recommend! More

Brian Johnson, Service Rep, was perfect. Happy customer. Brian Johnson took care of everything flawlessly, with an excellent attitude, making sure of complete satisfaction of the customer (me). The work was Brian Johnson took care of everything flawlessly, with an excellent attitude, making sure of complete satisfaction of the customer (me). The work was done right. Kudos! More

Abraham Evans handled the sale of my Mini Countryman Andrew Evans handled the sale of my Mini Countryman on 11-11-19 with complete professionalism. When a recommend the dealership I will definitely rec Andrew Evans handled the sale of my Mini Countryman on 11-11-19 with complete professionalism. When a recommend the dealership I will definitely recommend Mr. Evans to all my friends and associates. He made the experience a good one. Thank you for my new car! More

Effortless and pleasant They truly try to make the buying process as effortless and pleasant as possible. They know the cars, respect your intelligence and respect your time. They truly try to make the buying process as effortless and pleasant as possible. They know the cars, respect your intelligence and respect your time. More