MINI Of Sterling

Manipulated and Played Me For over the past three years, I have been servicing my Mini Cooper vehicle at the BMW dealership in Sterling, Virginia. However, over the course of t For over the past three years, I have been servicing my Mini Cooper vehicle at the BMW dealership in Sterling, Virginia. However, over the course of the past year, they have conducted themselves in an unethical and unprofessional manner that has caused me stress and anxiety and the ultimate demise of my Mini Cooper. In September 2014, I brought my car in for electrical repairs because my car radio would turn on while the car was off. The repairs cost around $3,000. However, starting in December 2014, the car would only turn on if the car was placed in neutral and I had to return the car to the dealership on December 26. That charged cost me about $300. In early December 2015, I bought my car in for its yearly safety inspection. Their service department advised me I needed a new tire guide for a bent axle on my back tires. In addition, to regular maintenance, the charges cost me, $3063.84. In addition, their service department messed up and ordered the wrong part and had my car in the shop for over three weeks and I needed my car for my job. I did not get it back until 5 days before I had to travel down south. About a month later, my car engine would not fire correctly and the check engine light started to blink rapidly. Upon emergency maintenance, that charged cost me $535.29. Throughout 2016, my check engine light would go on and off. Although, I only put 10,000 miles on my car that year. I slowly began to believe this was an attempt by Mini Cooper Sterling to keep finding more problems. On December 8, my car was brought into BMW Sterling for its yearly safety and emissions inspection. Upon initial inspection, my service provider told me the car needed an oxygen sensor changed and some electrical and wiring work repaired for dead lights. The cost would be around $2750. I was told on Saturday December 10, the Mini Cooper would be completed by early next week. On Tuesday, I was advised the check engine light would not go off because my car needed to be driven around 50 miles to get the emissions to reset and the check engine light to go out. I said no problem and my service provider told me my car would be ready by noon on Wednesday December 14. At 11:30 a.m., BMW Sterling called me and told me my car would not be ready because they had to run more tests. This is when I started to get nervous again because they have done this in the past. Finally, at 5 pm, my service provider called me and told me I needed a new engine. The total cost for everything would be over $9,000. At this point, I was completely upset and told them I would call Thursday to ultimately decide my option. On Thursday December 16, I declined any more repairs. I was advised by my service provider my car would be ready by 4pm. At 3:50pm, I got to the dealership and waited almost an hour to get my car and was advised that the car was being washed. Granted, it was 25 degrees out and very windy. My service provider didn’t even have the courtesy or professionalism to apologize for stealing over $2000 from me. All I got in return was a minor discount for being a part of their dealership club. I paid for this because I need my car for work and the service department made me wait until 5pm to get my car back after Jack said it would be ready by 4pm. If I knew from the beginning on December 9 I needed a new engine, I never would have authorized any pointless repairs resulting in the $2,291 charge. Because of them, I sold my Mini Cooper at CarMax Gaithersburg for another car. For the past two years, I have given BMW/Mini-Cooper of Sterling over $10,000 to maintain my car and they basically destroyed it and played and manipulated me. In the process, they lost my loyalty and caused stress and anxiety. Please do not take your car into this dealership, they are the perfect reason why places like these get a horrible, despicable name. You lost a loyal customer who trusted you and you completely wrecked and ruined that relationship we had. I will never buy a Mini Cooper again. You are a bunch of evil thieves. More

Full Refund UPDATE FROM PREVIOUS REVIEW (5/21/16): After many weeks of trying, I was finally able to get in touch with Mini of Sterling's service department. In o UPDATE FROM PREVIOUS REVIEW (5/21/16): After many weeks of trying, I was finally able to get in touch with Mini of Sterling's service department. In order to rectify my situation the service manager, Bijan, has decided to give me a full refund - pending I leave a better review. More

Not Worth Going To This service location has completely lost me as a customer. I took my mini in for a, 'diagnostic check'. They convinced me to have a full $170 assessm This service location has completely lost me as a customer. I took my mini in for a, 'diagnostic check'. They convinced me to have a full $170 assessment done - which they guaranteed they would figure out why my MINI was experiencing its issue. I was also vaguely told that in the event they could not determine the issue, I would not be required to pay for the assessment. After an hour or so they told me that they didn't know what the issue was. In order to keep their pockets full, and have me pay the assessment fee they speculated that though they didn't know. Speculations were that it could have been the spark plugs, and wires, but couldn't be verified. Still, I was urged to repair those items and they would list it as, "a process of elimination." They couldn't give me any guarantees that the issue would be resolved after getting these repairs. So I had it done elsewhere for a much cheaper price. I had all spark plugs, wires, and gaskets replaced. Afterwards I noticed that the problem still persisted. I called Mini of Sterling and told them my predicament, and asked if they could rectify this situation, do what I payed for, and actually figure out why my car is having the issue. I was told they would call me back. Since then I have not received a call back from mini, nor can I get any answer from their service department. Every call I make I'm told that they are 'busy', or that 'there's no one available'. I definitely love my car, but this is the third time in a year this location has done this. I will not be getting any future services done at Mini of Sterling. I find that my faith in their customer service/satisfaction has fully diminished. More

Helpful, Friendly, went above and beyond When I reached out to the dealership in a vehicle that was on the lot, Steve returned my inquire with in minutes of submitting. He was informative, an When I reached out to the dealership in a vehicle that was on the lot, Steve returned my inquire with in minutes of submitting. He was informative, and answered all my question. I decided to buy the vehicle, and I was in Colorado, I took a flight to Washington DC, and Steve went above and beyond to meet my needs. I felt no pressure and no hurry to sign the paper work. and after all was said an done. and had a long drive back Steve called me to make sure that I made it back. To me that is great service, and Steve is a very classy guy More