MINI of Anchorage

Great, timely service From start-to-finish I was happy with the quality of service I received from Mini in Anchorage. I'm military and had just brought my Mini over from Ge From start-to-finish I was happy with the quality of service I received from Mini in Anchorage. I'm military and had just brought my Mini over from Germany. My warranty expired in less than a week. Though there weren't any appointments available, Ray brought me in anyway and made room for me in his busy schedule so that I could get my annual service done before it was too late. He never tried to sell me something I didn't need, and was honest and upfront about how long it would take and what my expectations would be. Communication was on par despite the service dragging into the next day (at no fault of the service team's). I would definitely recommend these guys. Having brought two different Minis in for service in Colorado, Texas, and Germany, I am happy to say that the shop they have here in Anchorage is the best in my experience. Thank you, Ray! More

Great, as always. Mini of Anchorage does everything right, they made an appointment with me for service, were ready for me when I dropped the car off, offered me a ride Mini of Anchorage does everything right, they made an appointment with me for service, were ready for me when I dropped the car off, offered me a ride to work, and called me when the car was ready. No surprises, no up-sell. Talked to me about tire wear, offered information as I tried to understand the best choice for my driving habits. Mark, the person who sold me my car 2 years ago, said hi, he remembers me every time I am in there and I appreciate that. I trust them and it feels like family. More

more than I could have hoped for!!! I arrived without an appointment....my tire was making and I had not had a day of to get it looked at. Spur of the moment I had day off. not only di I arrived without an appointment....my tire was making and I had not had a day of to get it looked at. Spur of the moment I had day off. not only did the service department take me to the correct place, ( I had vibe to the wrong place)....The mini service manager was gracious and offered me a nice place to wait. I had planned to schedule an over due service as well for another day. But one of the tire people came to service manager and said....you are due for service. Since we've already for the car on the rack we can do that right now. I of course was thrilled! Service department appointments were a little bit of a wait for later. They discovered my tire was not repairable and I needed to purchase a new one. Because of such concern and gracious treatment by all involved, it did not bother me to have to purchase a new tire. Then when it was done I was thrilled to see that it had also been washed!!! I had previously purchased four NEW VW BEETLES over the course of 13 years and not once did I have a good experience in that service department. But I loved my BEETLES and stayed a customer without ever even complaining. The last time I had to have a service department issue worked on by the VW dealership,I was treated horribly and in front of other customers and left in tears. I drove right over too the new mini dealership and purchased my mini that day. I'm thrilled with the car and everyone I've dealt with from my salesman Mark Valdez, to the finance manager and now with this service department! I was so impressed by my experience with this dealership, I eve posted posted it on my Facebook! Excellent experiences with everyone! Karen Peters More

It's more than just a car Becoming a 'Mini' driver has posed more than just purchasing a new car. The fun, high energy staff that is there to help is always on top of their gam Becoming a 'Mini' driver has posed more than just purchasing a new car. The fun, high energy staff that is there to help is always on top of their game ensuring the best customer service and treatment for your car. I went in to upgrade my 2 door for the 2015 4 door. Once again was amazed with my time spent and so happy with the new purchase and everything that came with the new car. More

Awesome! I had a low tire that ended up having to have my car towed to dealership. The service manager called soon after it arrived to let me know that my car I had a low tire that ended up having to have my car towed to dealership. The service manager called soon after it arrived to let me know that my car also had an indication to have my breaks checked. They got right on it and discovered that with the tread on the rest of my tires, it was time to replace them too! I couldn't be more thankful for the attentiveness, thoroughness and dedication they have to serve the customer. Always a pleasant experience! Thank you! More

Great sales, great service Friendly, helpful, professional and timely staff all around. Luv my Mini Paceman, and can't be more pleased with the dealership. Thanks Mini of Anchor Friendly, helpful, professional and timely staff all around. Luv my Mini Paceman, and can't be more pleased with the dealership. Thanks Mini of Anchorage! More

great,fantastic I have never had a problem they are always there to help fast funny as heck always always with a sense of humor and helpfull to love my mini I have never had a problem they are always there to help fast funny as heck always always with a sense of humor and helpfull to love my mini More

Nice and smooth experience Brought in our Mini for a windshield replacement and service. Service guy was very friendly and helpful. It is nice to get real customer service in Brought in our Mini for a windshield replacement and service. Service guy was very friendly and helpful. It is nice to get real customer service in Alaska where it seems to be lacking. More

They CARE!! I had my car in for a windshield replacement. Because of the nature of my job, I'm zipping around town all day long. They were able to hook me up with I had my car in for a windshield replacement. Because of the nature of my job, I'm zipping around town all day long. They were able to hook me up with a loaner which is always great! They also were able to pull into my cars computer to see that with in the next 2,000 miles or 3 weeks I'd be needing an oil change. The booked me, site on scene, for that oil change that same day preventing me from having to go back to the dealer in such a short amount of time. My car was to be finished by 5p, but I over booked myself and I was needed at a fund raising event at 5p. Bill worked with me and made the inconvenience of my time crunch a no big deal on his part, as he just had me keep the loaner over night and grabbed my car first thing the next morning. It's the fun, up beat, personal touch that makes me more than happy to be a Mini Owner from a car that came from Mini of Anchorage. I'll be back! More

Best Service Experience Ever! From the time I walked into the dealership, Bill made my visit a total pleasure. I know what you are thinking, who loves to take their car to the shop From the time I walked into the dealership, Bill made my visit a total pleasure. I know what you are thinking, who loves to take their car to the shop? Well usually no one, but in this case, I got the work done, at the quoted price, and completed when it was promised. I could not believe it. I would highly recommend this dealership to any and all mini owners. Thank you, Matt Dimmick Keller Williams Realty Alaska Group More