MINI of Bedford

Excellent Service! Making an appointment was so easy and the advisor made sure I was aware of all work performed on my MINI! Would definitely come back. Making an appointment was so easy and the advisor made sure I was aware of all work performed on my MINI! Would definitely come back. More

GREAT SERVICE GREAT PEOPLE I have been servicing my Mini there for 5 years. always fast and efficient service and the service guy there Ed is the best not pushy and great person I have been servicing my Mini there for 5 years. always fast and efficient service and the service guy there Ed is the best not pushy and great personality More

Great friendly service! Brought my MINI Countryman All 4 S in for service, everyone from the girl who made my appointment to the service guy who talked to me when I got there Brought my MINI Countryman All 4 S in for service, everyone from the girl who made my appointment to the service guy who talked to me when I got there was amazing. Great group of people Ed the service adviser was funny and made my experience enjoyable, no one really likes spending money on fixing their cars, but mini of bedford made it enjoyable. More

Great service! Every time I bring my car in for service, it's an easy and painless experience. They're always very accommodating to my schedule, they get it done qui Every time I bring my car in for service, it's an easy and painless experience. They're always very accommodating to my schedule, they get it done quickly and efficiently, they're friendly, and there's muffins in the waiting area. What more could you need? More

refusing to refund my $2500 car service contract I bought a used mini with an optional service contract costing $2500, refundable in full within 60 days then decided to cancel the service contract 3 I bought a used mini with an optional service contract costing $2500, refundable in full within 60 days then decided to cancel the service contract 3 weeks later, and expected prompt refund. Its now 4 months later and STILL NO REFUND. Typical of the industry and car dealers generally, perhaps, but not excusable. More

almost taken I am getting my 2011 Mini Countryman serviced today...but not by Mini of Bedford...my gripe with them...about 6 months ago, I had brought my Mini in f I am getting my 2011 Mini Countryman serviced today...but not by Mini of Bedford...my gripe with them...about 6 months ago, I had brought my Mini in for them to check an engine light. 45 minutes later, they came out to inform me that my Mini had lots of issues and began to inform me of the following: need new Turbo $3500, need new Timing Chain $2800, need new air/heater blower unit $600 and finally need rear brakes. Their salesman was right behind letting me know that they would be willing to trade in my car for $4000. hmmm...I told them, I would be getting a 2nd opinion and left. I took the car to a local mechanic, recommended by a friend. The mechanic deals with foreign cars and has been in the business for 40 years. By describing all of the symptoms, he stated that I didn't any of the repairs as stated by Mini. I did need a replace thermostat and solenoid. The cost was a little bit north of $800 (few hundred for the parts and balance for labor due to the location of the parts to be replaced). The blower motor issue was a rock the six of a pea stone that was stuck, took maybe 30 seconds to fix (at no charge). The brakes were only 80% worn and 6 months later, I am finally having them replaced. I simply do not trust Mini of Bedford and will never deal with them in the future. My recommendation, if your vehicle is out of warranty, find a reputable mechanic you can trust and think twice before using a dealership for repairs. Hmmm...spending $800 instead of $6900 makes you really wonder about dealerships. BTW, since spending the $800 on the repair work, the Mini has operated flawlessly... If I could, I would share the written quote of repairs for the $6900 as provided by them... More

Google your warranty couverage WE drop our mini off, because the engine light came on We were quoted 8100.00, for our repairs I googled the repairs that night that they, recommen WE drop our mini off, because the engine light came on We were quoted 8100.00, for our repairs I googled the repairs that night that they, recommended. The following day, I showed up at the dealer, with my google results/ They expressed they were aware of the extended coverage. Mini approved the repairs under warranty - Google your parts and repairs More

Mini of Bedford is the best! Great people very helpful and professional staff! I will return again! I must add we loved them so much here that we purchased not one b is the best! Great people very helpful and professional staff! I will return again! I must add we loved them so much here that we purchased not one but 2 minis in a week!!!????!! More

Mini or Used - Definitely visit this dealership Entire process was simple, all employees are easy going, and are very helpful and thorough, and were sure to explain every step of the process. Entire process was simple, all employees are easy going, and are very helpful and thorough, and were sure to explain every step of the process. More

At a loss for words I USED to be interested in purchasing a mini cooper, so I emailed this dealership. I told them that I was interested in buying a used mini, and made i I USED to be interested in purchasing a mini cooper, so I emailed this dealership. I told them that I was interested in buying a used mini, and made it a point to specifically ask if they "negotiate their online car prices," knowing that nowadays, some dealerships have steered away from the traditional car haggling process. They assured me that they DID negotiate, and PROMISED to "work with me." After that, I drove all the way to Bedford (I live in Milford, NH) after work to check out some cars. They were all nice and friendly (of course) during this visit, and I ended up putting a 2009 mini on hold for the following day, with the intention of bringing it to my mechanic. The next day, I returned, and did so. My mechanic told me I'd be a fool to pay more than $9,000 (it was an 09 mini base model with almost 90k, they had it listed online at 10,995). So, figuring that they'd "work with me" I returned to the dealership and made them my $9k offer. The salesman, I think his name was Cliff, was a complete jerk, and scoffed at my offer, shrugging his shoulders and ROLLING HIS EYES at me, he goes, "HA, yeah that's definitely far off from what my manager's going to go for, but I guess I'll go run it by him." I was in shock, I told him, "but you guys said you'd work with me...I came all the way out here two days in a row because I was promised that you guys would work with me, a negotiation is supposed to go back and forth, there seems to be zero negotiation happening..." at that, he rolled his eyes at me again, sighed, and walked away to "talk" to his manager for TEN MINUTES, only to return with a quick, "HA, yep I was right, those numbers are far off, we can go down to $10,400 for you, but that will only cover the DEALERSHIP FEES and you'll be back up to $10,900." Needless to say, I was floored, but kept my cool--the night before, I had run a Kelley Blue Book on the car, and KBB's value for the car in the condition it was in BARELY passed $10k!!! So I called him out, and showed him the KBB paperwork, and in response, he rolled his eyes at me yet again and said, "yeah we don't go by KBB." I came back with, "yes, but if the trade in value of the car was barely $7k, and the "repairs" done to the car weren't too expensive (no mechanical repairs were even made when they got the vehicle, just tires, which aren't too expensive, especially since they have their own shop on site) your refusing to come down from the exorbitant amount of almost $11k, meaning your making at LEAST $4k on the car..." And then came his best retort yet, "yeah, it doesn't matter how much we paid for the car...if we got the car for free, does that mean we should give it to you for free...nope!" I was dumbfounded, and shot back, "yeah...but you didn't get the car for free, you paid MAYBE $7k for it, and are trying to sell it for a $4k profit, I came all the way down here two days in a row because you guys promised to work with me..." by then however, I was done, and stormed out. I have never been so mistreated by a dealership in my entire life. Cliff and his sales team effectively turned me off from Mini Coopers for the rest of my life (I'm only 22). Their customer service representatives flat out lied to me, claiming that they "do negotiate internet prices" when in fact, they're only willing to come down on their prices enough to cover their dealer fees. However, I suppose this awful experience was a godsend in disguise--I ended up leasing a 2015 Chevy Cruze from Bank's Autos in Concord, and am able to put 15k miles a year (my lease is only 24 months too) for a LOWER PRICE than I would have been paying monthly to finance the mini cooper (and don't have to worry about repair costs on top of that since my 2015 chevy is in warranty for the duration of my lease). Banks helped my restore faith in the car dealership industry. I'd strongly advise against choosing Mini of Bedford for anyone who is used to old school car haggling and negotiating--the Mini of Bedford team should try using a dictionary once in a while, because where I come from, "negotiating" a car price doesn't translate to, "we'll take off $300 to cover your dealer fees, but even though we know that you know that we paid 4 grand less than our internet price, WE DON'T CARE..." -Ali C. July, 2015 More