MINI of Dallas

Car repairs Timothy Gotcher went above and beyond our expectations when my car began acting up on the way to Houston. He was patient and willing to assist my fam Timothy Gotcher went above and beyond our expectations when my car began acting up on the way to Houston. He was patient and willing to assist my family and I in order for us to get back on the road. We truly appreciate the service that was provided to us. More

Awesome Customer Service My niece is deployed and I’m in charge of her affairs. Her car (Mini Cooper) needed a part and I took it in to MINI of Dallas and they were amazing. My niece is deployed and I’m in charge of her affairs. Her car (Mini Cooper) needed a part and I took it in to MINI of Dallas and they were amazing. John Berry explained everything to me and even took me out to the car to go over a few things about the car that I was not aware of. I was in and out within 20 minutes. I have a Cadillac and I’ve never received this great service with them. Highly recommend this place. Thank you very much!!! More

1500 trade in on 2014 mini countryman s Was considering tradinconsideringm8ni in on new one after I had the solonoids. Replaced. Cost 1900. But when I got it appraisal. They said 1500 lol. W Was considering tradinconsideringm8ni in on new one after I had the solonoids. Replaced. Cost 1900. But when I got it appraisal. They said 1500 lol. With a straight. Face I paid 33k 3.5 years ago now its worth fifteen hundred less then the repair I just paid for. These ppl are nuts. More

CPO Car that has more than $4000 in Repairs This dealership has no concept of customer service or ethical and moral compass. Purchased a car 2013 335is BMW with about 19,000 miles. 4 weeks la This dealership has no concept of customer service or ethical and moral compass. Purchased a car 2013 335is BMW with about 19,000 miles. 4 weeks later the battery dies due to water leaking from the windshield causing the fuse box to corrode resulting in multiple problems. They requested I bring the car to them 10 hours away when the battery was dead, the windshield was leaking and the fuse box was corroded. Refused to work with the dealership in St. Louis to get the car repaired. The windshield it turns out is not the original BMW windshield so none of the warranties applied, manufacturers or CPO extended warranty. This was a car that was leased by this dealership, maintained by the dealership and sold. After 3 1/2 weeks, BMW of North America had to get involved and replaced the windshield at no cost. There was a remaining bill of about $2400.00. We had to call the insurance company, which should not have had to happen under the circumstances. They covered all but the $500 deductible and $212 in charges for the battery that was pro rated. The Sales person, Gary Aggas refused to take calls and help me in any way at all. The manager, Tania Eubanks, pathetic excuse for a manager. She says she does not trust the other dealers because they replace parts that are not necessary. Nice to know, right. This is the GM talking to me. SHe offers $350 only if I remove the negative Yelp Review. They have a B- with BBB. I have had to tun this over to them to get compensation. Going on 6 weeks of my time messing with this group. "Run Forest Run" from this dealership. Never had such a terrible experience in my life with a car. More

One of the worst experience with Sales professional The worst experience a consumer could get once he/ she makes a hefty down-payment on car. This is about recent experience when buying a M4 convertible The worst experience a consumer could get once he/ she makes a hefty down-payment on car. This is about recent experience when buying a M4 convertible. Their Sales manager is a pain there and acts like a "Gangster". No professionalism from this fella. Worst part that GM is a newbie and backs up her employee even when they act "out of the line". FYI I can provide complete sequence of events (which is why I label them worst) if someone needs it to refer. More

One of the best I have purchased a number of new cars in the past several years including Jaguar, Mercedes and Chevrolet but there were no better buying experience th I have purchased a number of new cars in the past several years including Jaguar, Mercedes and Chevrolet but there were no better buying experience than my last purchase at Mini of Dallas. Alexis Garcia is an experienced and knowledgeable salesperson and made buying a Mini easy and at a fair price. T Binion More

Bought a great used Volvo for my daughter! Great car and we live in Baton Rouge so we had to drive home from Dallas. Nice car and felt safe.......Samantha was great and bought the car and was h Great car and we live in Baton Rouge so we had to drive home from Dallas. Nice car and felt safe.......Samantha was great and bought the car and was home in 2 hours! I even enjoyed speaking to the Apple techs that also work in their office. More

Great customer service! If you have your car serviced at Mini Dallas you must work with Mr. Vincent Hudson. He's understanding with an open ear. He cares about you and your a If you have your car serviced at Mini Dallas you must work with Mr. Vincent Hudson. He's understanding with an open ear. He cares about you and your auto. He's very careful and thoughtful. My thanks to Vincent for always telling me the truth along with options in order to keep my auto maintained. ~Pam More

Beware of service department This place is run like a scam operation. I took my car in for a state inspection, the staff managed to cause over $2000 in damage while it was there b This place is run like a scam operation. I took my car in for a state inspection, the staff managed to cause over $2000 in damage while it was there by jamming the front bumper over a curb, then of course refused to take any responsibility for it. I came in for a $25 inspection which ended up costing me over $2500, including a rental car, by the time I was done. Oh, and they took my loaner car away when their body shop was going to do the repair instead of the dealer shop itself. A total scam operation. Beware!! More

MINI OF DALLAS - Great experience! Bought a car from Jorge this evening. He was knowledgeable, easy going, no pressure tactics whatsoever. Listened and provided great details. I've never had a better c Jorge this evening. He was knowledgeable, easy going, no pressure tactics whatsoever. Listened and provided great details. I've never had a better car buying experience. The deal was made simply and straightforward. NO smoke and mirrors. He even stayed late to help finish up the deal AND gave me a ride to my office so I could drop off my extra car. Can't say enough about how easy and comfortable he made my experience. I will definitely recommend MINI of Dallas and Jorge. THANKS JORGE! More