Mini of Dallas - Service Center

The dealership is well located for me and I typically have a good experience when I visit there. have a good experience when I visit there. More

Great customer service. Complimentary Lyft service. Don’t hesitate to bring your vehicle in. Fabulous! hesitate to bring your vehicle in. Fabulous! More

Reesh recommended the services I needed for a reasonable price. My car was ready in a short time period too, even after booking an appointment same day. price. My car was ready in a short time period too, even after booking an appointment same day. More

This was my first visit and had started raining and I wasn’t sure what I was supposed to do once I reached the shop. I nervously pulled into the car bay, hoping that’s what I was supposed to do. Once ins wasn’t sure what I was supposed to do once I reached the shop. I nervously pulled into the car bay, hoping that’s what I was supposed to do. Once inside, I saw the team members hustling around, greeting other customers. I relaxed when I was greeted and was impressed with the sense of urgency the team had. The team got me in and out faster then expected. It made my experience pleasant. Thank you guys!!! More

Service staff is great-follow up on issues is good More

Parker is the best! Super attentive and helpful with my cleaning. cleaning. More

Everyone was very helpful, I was kept informed at all times and work was done on time. The ride back to work was easy and comfortable. Very little waiting around. times and work was done on time. The ride back to work was easy and comfortable. Very little waiting around. More

I always use the dealership for my mini repairs. Everyone is courteous and genuinely interested in helping. During my last visit, Parker was exceptionally helpful and kept me informed on the progress of repa is courteous and genuinely interested in helping. During my last visit, Parker was exceptionally helpful and kept me informed on the progress of repairs being done on my car. Even after I had to leave my car for extended repairs, Parker continued to keep me informed on the progress of the repairs. This is my second mini that I have purchased from Mini of Dallas and will buy my next car from them as well. More

Colin was very nice and explained all of the repair work in great detail. They completed all of my repairs in a timely manner. Very nice waiting area also. in great detail. They completed all of my repairs in a timely manner. Very nice waiting area also. More

Colin was great! He answered all my questions. However, as a first time service client, I almost decided take my business elsewhere. The initial customer service experience was awful. I called everyday try as a first time service client, I almost decided take my business elsewhere. The initial customer service experience was awful. I called everyday trying to get a call back from my assigned service advisor. The call representative would take down my information but I never received a call back - even after calling every single day for a week! I hope Mini Cooper/BMW of Dallas takes into consideration how calls are triaged. Remember, simply getting customers to book appointments with no opportunity to communicate back to them will end in dissatisfied clients and it’s just bad business. I hope my comments are taken into consideration. Thanks. More