Mini of Dallas - Service Center

Great customer service! I had a nail in my tire and they attended to me right away. Colin kept me posted and took care of everything! Car was cleaned inside and out when I got it back the next day! Thank yo attended to me right away. Colin kept me posted and took care of everything! Car was cleaned inside and out when I got it back the next day! Thank you! More

Mini/BMW of Dallas is my go to for repairs on my Mini Cooper. Excellent customer service and I always feel they do a great job. Colin was extremely helpful and thorough to answer all of my questions and Cooper. Excellent customer service and I always feel they do a great job. Colin was extremely helpful and thorough to answer all of my questions and went out of his way to ensure i left happy. 10/10 More

I have been coming to this dealership for ~1 1/2 years ever since the dealership that I bought the Mini closed. To be honest, my 1st experience was so bad that I considered taking the car to a dealershi ever since the dealership that I bought the Mini closed. To be honest, my 1st experience was so bad that I considered taking the car to a dealership 45 min - 1 hr away. But a new manager (Carlos F) started & asked me to give them one more chance... I was super reluctant but thought that I would be fair. He made sure that my initial experience was resolved quickly. I’m glad that I gave him a chance to show what the dept could do: under the new service dept management, I have not had any problems. I am actually here on a Sat bc of a surprise warning light: even though I didn’t have an appointment, the service rep quickly took care of me & is working to figure out the car warning light. I would recommend using them or giving them a chance even if you had a previous issue before the new manager (Carlos F) started. Last year (1st experience), I would have given the dept a -5; now I’d give them a (positive) 5. More

Acknowledge Your customers come in ALL colors. So, when they step in your building don’t pretend you are on the phone or pre-occupied. Ask them, “How may I help y Your customers come in ALL colors. So, when they step in your building don’t pretend you are on the phone or pre-occupied. Ask them, “How may I help you.” I stood there in your face and every WHITE salesman/ person ignored me. Poor customer service. I give thanks to the incredible black professional salesman that saw me standing there and offered help. I’m sorry I bought this Mini Cooper from you. I wish I could return it and I would never reccommend anyone to you small minded people. Also, I didn’t realize my miles are tracked by your system. When I called to schedule a service check... Why didn’t the person on the line informed me it was too early. I wasted gas and time. Customer service people and attention to details is an incredible thing...🤔 More

Rude and lazy sales/service department My wife was needing to schedule an appointment to get a scratch/dent repaired since we had paid for coverage on our lease. We called on a Saturday and My wife was needing to schedule an appointment to get a scratch/dent repaired since we had paid for coverage on our lease. We called on a Saturday and it took until Wednesday to get the appointment set up. Alex Guzman (sales manager) was not interested in helping myself or my wife since it had nothing to do with a purchase of a new vehicle. When I told him that we needed to use our dent coverage, I explained that it was more of a scratch and asked if that would be cover. He said yes as long as it was not bigger than the size of a baseball. He said he would have A service advisor call me later that day on Saturday. I never heard from him on Saturday, so I followed up on Monday as well as my wife. I called Alex and he did not answer. I sent him an email and he finally responded. I was not available when he called, so he left me a voicemail and said he was too busy and didn’t have time to call back on Sunday. I called him back and spoke to him and he said he would have a service department gentleman named Parker call us to coordinate an appointment. Never got a call back on Monday. Waited on Tuesday and never got a call or email. I called on Tuesday and requested to speak to Parker, he was unavailable and I left a message for him to call my wife. My wife also called and left a message for him to call her. He never called back on Tuesday. I called on Wednesday to let Alex know that Parker never called. Alex did call back and spoke to my wife. My wife was frustrated at this point and explained that it had been 4 days since we were trying to get an appointment and no one seemed interested in helping us. Alex response was, it’s not my job to schedule the appointments and Parker needs to schedule it. I am trying to do you a favor by having him call you. Last time I checked, it’s the entire company’s responsibility to help the customer no matter the department. In fact, Alex told my wife that she needed to tell Parker that her being upset is Parker’s fault for not following up with us and it’s not his department to help customers who need damage repair. Parker finally got in touch with my wife on Wednesday. My wife was upset when she spoke to Parker and explained everything. Parker was nicer about the situation and was able to schedule an appointment for Friday. In addition, Parker said he had only found out from Alex on Wednesday that he needed to call us. Whereas Alex claimed that he informed him on Saturday. Friday rolled around and Parker asked my wife to send a picture of the damage. She took pictures and forwarded to him as requested. He responded and said the scratch was too deep and the whole hood would have to be repainted, therefore they could not cover it. My wife decided to go in anyways because we needed the car appraised. When the guy was done with the appraisal, he said he didn’t even notice the damage on the hood. Yet the damage repair warrant would not cover it though because it was too deep. Alex was rude to my wife while she was there and pretended to be interested in helping her but he was not. Ultimately, I would not recommend buying and/or having your vehicle serviced at this location. Go to Sewell Mini of Plano! More

Car repairs Timothy Gotcher went above and beyond our expectations when my car began acting up on the way to Houston. He was patient and willing to assist my fam Timothy Gotcher went above and beyond our expectations when my car began acting up on the way to Houston. He was patient and willing to assist my family and I in order for us to get back on the road. We truly appreciate the service that was provided to us. More

Awesome Customer Service My niece is deployed and I’m in charge of her affairs. Her car (Mini Cooper) needed a part and I took it in to MINI of Dallas and they were amazing. My niece is deployed and I’m in charge of her affairs. Her car (Mini Cooper) needed a part and I took it in to MINI of Dallas and they were amazing. John Berry explained everything to me and even took me out to the car to go over a few things about the car that I was not aware of. I was in and out within 20 minutes. I have a Cadillac and I’ve never received this great service with them. Highly recommend this place. Thank you very much!!! More