Mini of Dallas - Service Center

Severo Lopez was my service advisor and he was courteous and helpful. He spent time going over the routine maintenance my 2012 MINI required. I'm glad to have been linked up with him. and helpful. He spent time going over the routine maintenance my 2012 MINI required. I'm glad to have been linked up with him. More

From the time you drive into the service receiving bay you automatically notice a difference. Greeters are there to welcome you and get your service started. The waiting lounge is comfortable and spacious you automatically notice a difference. Greeters are there to welcome you and get your service started. The waiting lounge is comfortable and spacious. There are tables away from the tv's that allow one to stay caught up with work. Enjoy a latte and fresh pastries while waiting. Your Service Manager checks in frequently to update you on the status of your vehicle. You also get a text with pictures with the status as well. Once your vehicle if finished, it gets a good washing. More

The dealership and service are great! If looking into buying a MINI just consider that it can be difficult to find parts or for the dealership to even have the parts in stock and services If looking into buying a MINI just consider that it can be difficult to find parts or for the dealership to even have the parts in stock and services can be very expensive but the quality of treatment and customer service I always high! More

From the moment you arrive, you're treated with courtesy and kindness. The estimates are exact. Your time is not wasted. If you are waiting on your service, the waiting area is homey and comfortable. Th and kindness. The estimates are exact. Your time is not wasted. If you are waiting on your service, the waiting area is homey and comfortable. The other customers all seem equally satisfied. The agents treat you as a person and not just a number. I have no suggestions for improvement. More

PARKER! !!! WAS AMAZING!!!!! He is the best at what he does BY FAR!!! Out of all the dealerships I have dealt with since I was 16 yrs old,,, PARKER made sure !!! WAS AMAZING!!!!! He is the best at what he does BY FAR!!! Out of all the dealerships I have dealt with since I was 16 yrs old,,, PARKER made sure my Mother and I was taken care of no matter what! We set up my service appointment over the phone then drove 4 1/2 hours from Louisiana. Arrived at Mini of Dallas! Sat down and told Parker in detail the several issues I was concerned about and questions I had. He was exquisite in recording my concerns with warranty, service, Etc. . Mine and my Mother's comfort was his first priority. "My Mom""ment A LOT TO ME""""""!! I WISH EVERY EMPLOYEE Would go above and beyond like Parker and his team does !!!! Because of Him,, MINI OF DALLAS has my family and friends as Life Long customers!! We will always be happy to make the drive from Louisiana to Dallas!!! Thank you Parker and Service team! See ya soon! TeamStolen... More

I took my 2017 Mini in for service: engine check light came on, it was running rough and I think the windshield washer tank was leaking. Estimate: 2000 (software update and replace engine mount). I opted came on, it was running rough and I think the windshield washer tank was leaking. Estimate: 2000 (software update and replace engine mount). I opted not to replace the tank. But it was still running hard after the repair. They discovered I had bad fuel. Cost to drain fuel and replace fuel pump: $1300. The service advisor applied a $200 coupon. Total cost: $3000. Altho no one wants a costly repair, they were thorough and kept me informed. More

The service department is excellent. Quick and accurate repairs. Very handy shuttle service. Wonderful experience! Quick and accurate repairs. Very handy shuttle service. Wonderful experience! More

I adore this place - I'll always own a MINI specifically because of the service. Great car, great people on the team. People in my friend/family circle with other brands (Dodge, Mercedes, etc) are always de because of the service. Great car, great people on the team. People in my friend/family circle with other brands (Dodge, Mercedes, etc) are always dealing with horrific issues regarding quality and service centers that blatantly don't care about them, and can't believe how easy it is for me over at MINI/BMW. More

Excellent service always! Sverro is great service advisor. The whole team is great. I’ve been going here for years. Sverro is great service advisor. The whole team is great. I’ve been going here for years. More