Mini of Dallas - Service Center

Since getting my mini I have always gone to the Plano location, however I recently moved downtown so I decided to try the Dallas location. The actual service and the service workers in the garage were gr location, however I recently moved downtown so I decided to try the Dallas location. The actual service and the service workers in the garage were great. However, the women working the mini desk, Katherine, has zero customer service skills. I did the drop off option as I had to get to work and I ended up sitting in the reception area waiting for her to come talk to me for 50 minutes. My boyfriend and I had to walk to her desk for her to help us. When we got there she wasn’t apologetic at all. When you drop off your car they give you text updates and ask if you have any questions. However, when I responded to her she never got back to me. Finally they have a time online for the service area to close however the staff can leave at whatever time they want so if they go home early you won’t be able to pick up your car before it closed. From now on I’ll drive the extra miles to go to the Plano location. More

Great Service, easy to schedule appointment and communicated work as it was being completed. Recommended additional services needed/required communicated work as it was being completed. Recommended additional services needed/required More

Parker is amazing always ask for him and he goes above and beyond to make sure I am satisfied and helps correct any issues if there have been minor things. Though the technicians that air up the tires alw and beyond to make sure I am satisfied and helps correct any issues if there have been minor things. Though the technicians that air up the tires always lose my valve stem caps and that is super annoying. More

Scheduling was easy . .. the service was fast ... and the person handling the sign in, information and payment was very professional. I highly recommend Mini of Dallas. .. the service was fast ... and the person handling the sign in, information and payment was very professional. I highly recommend Mini of Dallas. More

The dealership is very clean and the people are very friendly. Thanks for all that you do. friendly. Thanks for all that you do. More

Excellent attention from my Service Advisor, Parker Adams. As well as Sales Manager Jim Marbry assisting me with what will be the purchase of my 4th Mini. Adams. As well as Sales Manager Jim Marbry assisting me with what will be the purchase of my 4th Mini. More

Always very professional and informative. Its nice to have the same adviser every time I take my vehicle in for service. Its nice to have the same adviser every time I take my vehicle in for service. More

The previous service advisor was fantastic but the new one is really bad. I took my car in January and was left unhappy, and same thing in July. They not only forgot to take my car in even though I droppe one is really bad. I took my car in January and was left unhappy, and same thing in July. They not only forgot to take my car in even though I dropped it at 8.30am they didn't check things thoroughly. Charged me a lot but something as basic as headlight rim coming out wasn't mentioned to me. When i try to call and reach he advisor while my car was in the dealership and now, absolutely zero response. Very frustrating not knowing what's going on and the advisor just doesn't communicate. More

Awesome service all the atmosphere is very pleasant. Parker' s help was great he was very helpful he went above an beyond to help me with my car and all my necessities on my stay in Dallas. Thank you Parker' s help was great he was very helpful he went above an beyond to help me with my car and all my necessities on my stay in Dallas. Thank you More

I visited on a busy Friday for a recall repair. I had to drive 2 hours and booked my appointment online, requesting a verbal confirmation. My service representative Kathy called me the next day to I had to drive 2 hours and booked my appointment online, requesting a verbal confirmation. My service representative Kathy called me the next day to confirm the part would arrive on time. My car required extra time to open the hood and for an additional repair. It was around closing time when the last repair was found. Kathy explained to the technician that I had driven 2 hours. Since it was a risk of overheating, both she and the technician worked an extra half hour to keep me safe on the road and avoid a return trip. The cherry on top was that Kathy secured the last part in the country for the recall! The lounge area was well stocked and a comfortable place to work. The staff was courteous, expeditious, and honest. BMW of Tyler has none of these qualities. It is worth the drive to the Dallas dealership! More