Had been servicing my vehicle with them from May 2016. There was an small accident on the vehicle on Jun and they had claimed to fix it. As a starter I am not aware of things that these people can do. Simply trusted them.
Again took the vehicle for service after 5 months. It was delivered to me by evening. Was curious about the value of my vehicle. Have asked one of the sales guy from this dealership to appraise the vehicle. He quoted very less and asked him the reason. He gave genuine reasons one of them was front light was very loose. Was shocked and when i opened the bannet, the light was not fixed post service. When pointed out to the advisor. He gave an answer that it is not them might have happened due to accident. Need to make him understand that light is hanging in the side where the accident happened. If you accident is the reason, then the fault is on you as you have not fixed it. Was totally shocked with their approach. Complained to mini USA. Nothing happened.
Thought might be one of case, gave another opportunity. This time advisor felt sorry for things happened and I felt bad for him as it was not his fault rather technician fault. He did some reading and said, my brakes are in amber and needs to be replaced anytime soon. If I take the extended warranty, it will be covered and he forced me to go for it. I agreed to it and paid $2800.
Aug 2017: Visited again to change my tyres and do alignment. Was charged another 800 for tyres and alignment. I was fine with that. Got another report saying my front tyre has frozen joint and needs to be replaced. Another $800. Declined it and checked other statuses And to my surprise, brakes went from amber to green in all the recent reports. Questioned them. Answer given was it depends on technician to technician. Again it was very irritating that it's coming from a reputed service centre. Told them whoever does, the reading should not change. No response. This was my last service before vehicle warranty.
Oct 03, 2017: After a month visited them for general check as I planned for a long trip. No complaints as such but noticed something with the wiper and asked them to check. They checked by removing the wiper set and in the process they broke it and raised report saying it has worn out and needs to be replaced. I declined it saying it is working fine and why should I replace it now.
Oct 08, 2017
Took the vehicle for the drive. Just 10 minutes of rain, wiper went off.
Oct 11, 2017
Again called mini USA. No solutions and was asked to meet the godly person Greg (sick) service manager.
Oct 12, 2017
Meet him last week and conveyed all the incidents. He pretended to listen and convinced me to bring the vehicle and he will look into it. Agreement was myself and Greg to check the vehicle together.
Oct 17, 2017
Again trusted him. Went on time. Again advisor. Routine stuff and Greg missing in the scene. Again told them it's the technician fault and if anything needs to be changed with wiper service centre owns it.
Oct 19, 2017
Two days later got the call and bill. Was not convinced. Meet Greg again. This time he was a complete different person with so much of attitude and arrogance. Neither he did what he committed nor allowed me to speak. I was made to make the payment and leave the place fuming about my fate and did told Greg on his face that it's my worst ever car service. Got a sarcastic answer from him.
And it's my hard earned money. Whoever has looted it and I believe in God, each one of you will pay for it.
They lack professionalism either in their work or the way they treat their customers with concerns.
Advice for people who visit them. Please go only if ur car is under warranty else they are going to loot ur hard earned money. They have looted at least more than 7k from me in the Last one year inspite of my car in warranty and extended warranty. Their readings are not consistent. If they claim about fixing part, Kindly check the part being fixed properly before you leave the place. Their negligence might lead ur car to mishap or accident. You will have nothing to prove against them.
Don't go for extended maintenance warranty. It covers nothing. Whatever parts are covered will be shown good until by their scientific readings ur extended warranty period gets over.