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MINI of Fairfield County

4.8

176 Lifetime Reviews

154 Post Road, Darien, Connecticut 06820 Directions
Sales: (203) 348-4700

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176 Reviews of MINI of Fairfield County

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December 11, 2018

"Having a MINI has been far from fun"

- Paula B

I will never purchase a MINI again, and would advise any friend not to. This review comes after two years dealing with MINI of Fairfield from my first service on my then new Mini Countryman. So, I'd say I've exercised much tolerance before I decided to write an objective review. It all began when my MINI's breaks stopped responding effectively when on snow and riding at low speed. I was told by the dealer that it had to do with the ABS, but was not convinced, as I've driven cars with ABS all my life and never experienced a car not stopping after the expected delay when gently pushing the breaks. The break pedal pushed back violently, not the expected ABS reaction, and I could hear a scratching noise coming from the wheels. I even argued I tested our Audi to compare and that nothing of the sort happened under the same conditions. A year went by and MINI of Fairfield assured me there was nothing wrong. Then things started getting worse. The breaks became unpredictable even on dry asphalt and a new clacking noise appeared. I lost count of how many times I took this car to the dealer in order to have it fixed, only to return and hear that "there was nothing wrong with it." And, for being a woman, was treated in the most condescending and disrespectful manner by the service manager. I then made a video demonstrating the issue with the car, recording noises and all. The service manager then finally admitted there was something wrong with the break cable and had it fixed. The clacking noise was gone, but not the scratching one. The car was still refusing to stop fast enough, even at very low speeds of 10 mph. At one time, I had to drive slowly up a hill to slow the car down enough in order to stop it, and at another time, I had to gently use the hand break to stop it. I finally got to contact BMW of USA and they assured me they had one of their engineers look into my car after weeks of keeping it in the dealer, only to tell me that they found nothing. I was in disbelief that a BMW engineer was not capable enough to find the issue. I started avoiding to drive my MINI and finally brought it to an independent mechanic who took seconds to find the problem: break disks in deplorable condition, with rust and bumps all over their surfaces. This explained the noise and the inefficient breaking response. Only then did this dealer fix the problem, which was covered by warranty. I could finally drive my MINI with confidence, but what a headache it was! MINI or BMW, for that matter, didn't care if I and my family were safe! Since then, the service manager position was given to a Ms. Lauren Brooks, who, unfortunately, only last week also proved to have no regard for her customers. I went in for new tires and had a loaner reserved a week ahead. When I was to be given the loaner, to my surprise, was told there were none available and, more surprising so, that I was going to be driven to a Toyota dealer for a loaner. However, the "Toyota dealer" was miles away in another town and it was not a dealer at all but some kind of obscure car rental service with a stylized "R" for a logo in a small parking lot behind an old building in a run down commercial neighborhood. I refused to get out of the car then. In no way was I to give my ID and credit card to some unknown business I had no knowledge of and drive away in one of the old Toyotas available there. I was in shock at this treatment from MINI, at the bold decision of sending a customer to an obscure rental service far away to loan an old Toyota and, in addition, to think that there was no regard for a customer's wasted time. I returned to MINI and asked to speak with Ms. Brooks who then received me in her office, did not get up to introduce herself, told me this was "absolutely acceptable" treatment with an impertinent arrogance I had never seen in my life when dealing with any service. So, it's obvious that MINI does not provide a service commensurate with the product it sells. I am paying for new tires elsewhere. This review has been reposted to warn other consumers. BBB has an F rating for this business.

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Recommend Dealer
No
Employees Worked With
John Corcoran
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Lauren Brooks, Peter Reed
October 02, 2018

"The entire 1,800 mile away transaction went flawlessly!"

- Ju ju

I was as nervous as a person can get when buying a used vehicle this far away!I wouldn’t have had an easier transaction had I have purchased at home in Colorado!I worked with Joy Teodosio.What a wonderful human being,and truly has earned her name,I have asked her numerous questions as well as the texts are numerous and the reply's from Joy were as if it was the first time I asked her anything.Such a pleasure to deal with as well as the dealership making my experience as pleasant as it was!Love Love Love my John Cooper Works Mini Countryman!

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Recommend Dealer
Yes
Employees Worked With
Joy Teodosio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 30, 2018

"Easiest car purchase ever!"

- Love my Mini

I cannot say enough good things about the experience I had at Mini of Fairfield County. I found a car I was interested in on their website and sent an email requesting a test drive. The next day I received a message from Barbara Reiniger and arranged a test drive that weekend. Barbara worked with me to find a good time to come and personally met me outside when I arrived at the dealership. She took me out on a test drive and showed me all I needed to know about the car. After placing a down payment on the car that day, I returned the following Friday to pick it up. Not expecting to have to take a train to Darien, Barbara was there to meet me at the station and take me to the dealership. She went out of her way to be of service and I could not have asked for a more enthusiastic, accommodating and helpful sales person. She was a true pleasure to work with and I would highly recommend her to anyone looking to purchase a car at Mini of Fairfield County.

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Recommend Dealer
Yes
Employees Worked With
Barbara Reiniger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Franklin Torres
April 19, 2018

"Great experience "

- Maria05

I live in NYC but came to Fairfield County Mini dealership to purchase my new Countryman because of the great service. We worked with Barbara and I can’t recommend her enough. She did everything to get us the car we needed. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Barbara Reiniger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 25, 2018

"Excellent Experience!"

- Jim&Sue

Carol was great in helping us find the exact perfect MINI Countryman! We were instantly put at ease and she made the entire buying process a fun experience! If you’re in the market for a MINI we highly recommend Carol and MINI of Fairfield!

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Recommend Dealer
Yes
Employees Worked With
Carol Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Franklin Torres
March 04, 2018

"Best Experience! "

- Kim251

Carol, Joy and other team members at this dealership made the experience of my lease return and new Countryman purchase, both seamless and enjoyable. I highly recommend!

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Recommend Dealer
Yes
Employees Worked With
Carol Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joy Teodosio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Franklin
March 03, 2018

"Great service!"

- EllieT

Just bought our first MINI and we love it! Carol Moore made the process smooth and effortless~ highly recommend this dealership! Everyone very friendly and helpful~ET

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Recommend Dealer
Yes
Employees Worked With
Carol Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
February 15, 2018

"Great experience!"

- Bluebeetle

Drove from Queens NY, to have a look at a beetle. The buying process was so seemless and easy here. Barbara is a pleasant rep with wonderful customer service skills. The process was surprisingly quick and easy. I would definitely recommend this dealership for future purchases.

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Recommend Dealer
Yes
Employees Worked With
Barbara Reiniger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 08, 2017

"Nice to work with Carol "

- HW

We just bought our first Mini Cooper from this dealer. Carol is our sales advisor and she is excellent all around. Very easy and smooth transaction and she is very honest with what they can offer. Carol is also very thorough explaining the features and functions of the new car. I feel the dealership really cares about client experience and employees have very pleasant attitude and thoughtful in providing the good purchase experience for customers.

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Recommend Dealer
Yes
Employees Worked With
Carol Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2017

"Top notch"

- CherylR

You get what you pay for. This dealer offers excellent customer service. Carol Moore advocated for me at each turn in the purchase of my second Mini. Both cars were certified preowned and they looked brand new when delivered to me. can you find a lower price for a used Mini? Maybe, but the support system at Mini of Fairfield makes the buying experience almost pleasant.

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Recommend Dealer
Yes
Employees Worked With
Carol Moore
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Antonio Silva
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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