MINI of Madison

I am from out of state, so I delt primarily with Kyle over the phone and online. He responded very quickly by both methods. He answered all of my questions directly and honestly. I pretty much knew wh over the phone and online. He responded very quickly by both methods. He answered all of my questions directly and honestly. I pretty much knew what I wanted going in; Kyle listened to what I wanted and did everything in his power to make the deal work for me and save me time on Pick-up day. He has a great sense of humor and very knowledgeable about the Minis and all their little quirks. He did a great job going through all the buttons and togles for me and set up the clock and Satellite radio before I left. The test drive course at this dealership is much better than the option at my local dealer, and a lot of fun. It was a shame though since my Mini had just been detailed for me to take it home that we had to drive it out in the rain (no fault of Kyle's). This was definately not your typical car buying experience. I am very happy with the service I received and wish all car buying could be so easy. I am sad that Mini of Madison will not be my local service dealer. My loss. Good luck Kyle! Keep up the good work. More

Excellent experience with Alicia when buying my MINI. She was helpful and pleasant, positive and professional. I would like to buy all of my future cars from her. The entire purchase was a pleasure. She was helpful and pleasant, positive and professional. I would like to buy all of my future cars from her. The entire purchase was a pleasure. More

It was GREAT to work with Alicia! I asked her honest questions and she gave me honest answers! She has a great personality and put me at ease as it had been a little while since I had bought my first ca questions and she gave me honest answers! She has a great personality and put me at ease as it had been a little while since I had bought my first car. If I had to do the process again, I would chose to work with Alicia again! More

Buying a car is probably one of the most stressful experiences I've ever had. So to say that buying my '11 Cooper S from Sean Schimmel at MINI of Madison was stress-free is a huge compliment. Never experiences I've ever had. So to say that buying my '11 Cooper S from Sean Schimmel at MINI of Madison was stress-free is a huge compliment. Never was I pressured. Never was I criticized for requesting a lower price. Never was I questioned for not wanting more options. Really, this guy was one of the friendliest car salesman I've met and a real credit to the MINI crew. Financing was super smooth as well. While I was offered the additional protection packages, when I said no I wasn't questioned. The dealership was spotless, the parts and service crew I met were just as friendly as Sean, and I imagine this will be a start of a beautiful friendship. Also, they didn't know this at the time, but my wife, who was with me through the process, was just as impressed as I was and will most likely be considering Countryman now when her time for a vehicle comes near. More

I told Kyle exactly what I wanted and he took us to the perfect car. Kyle is not a "typical" car salesman. He is an honest, young man working for you, the customer, to find the vehicle of your dreams and perfect car. Kyle is not a "typical" car salesman. He is an honest, young man working for you, the customer, to find the vehicle of your dreams and or needs. I cannot recommend him enough. Kyle took us to the best test drive location and I think his knuckles were white a few times, but the route allowed us to see exactly how the car handled. Kyle also went above and beyond to help me. I was having a difficult time with the bluetooth and he set it up for me. He also did some research, on the side, looking for commands, as I did not get the Bluetooth manual. I cannot recommend Kyle highly enough. He is young, and he is a motived and professional young man. He listens to what YOU want and directs you to the car that suits you. Kyle also has a wonderful sense of humor. Fred Johnson and Jennifer Elsner More

Great dealership ... everyone VERY friendly/helpful. I loved working with Alicia & would highly recommend her & recommend purchasing a MINI ... I love it!!! The first week that I owned it, the tire indic loved working with Alicia & would highly recommend her & recommend purchasing a MINI ... I love it!!! The first week that I owned it, the tire indicator light came on in my car. I called & was told to bring it in to check it out. Everyone was very helpful... I found out that I had a nail in my tire. I was VERY disappointed when I was told that it would cost $80 to repair!!! More

Sean wasn't like the typical "car salesman" who acts cocky and full of himself. He was friendly and engaging. He was knowledgeable about the cars and shared experiences as he owns them (2 MINI's) acts cocky and full of himself. He was friendly and engaging. He was knowledgeable about the cars and shared experiences as he owns them (2 MINI's) himself. Same with Daleena. I'm impressed at the fact that they own/use what they sell. It is also nice that they really like the cars they own too. We looked at MINI at the car show in Chicago 2 years ago and were impressed. I am 5'5" and my husband is 6'3" and the car fits us both nicely! We have never found that in a car and we have been married 29 years. Now onto the company. The showroom was clean and had a nice flow to it. We were offered coffee or soda right away when we came in to talk. The showroom was very modern and had a nice lay-out. I never felt pressured to buy. We registered the car to a business we own and our insurance company couldn't cover us as a result. Daleena got a great deal for us as a result of her own networking. All the way around we are impressed and recommend the company. In fact, we are entertaining the idea of buying another MINI for our next vehicle. The product sells itself if you allow yourself the opportunity to check it out. Very happy! More

I am thrilled with my experience at Mini of Madison.From Aaron contacting me immediately on my internet inquiry,to Alicia being awesome and trusting that I knew what I wanted, to Daleena walking me through Aaron contacting me immediately on my internet inquiry,to Alicia being awesome and trusting that I knew what I wanted, to Daleena walking me through paperwork with a smile, I couldn't have asked for a better experience.Thank you all so much for being so wonderful.I truly appreciate the enthusiasm and phenomenal customer service. Thanks so much!! More