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MINI of San Antonio
San Antonio, TX
125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 125 reviews
May 11, 2024
Web-based scheduling grayed-out dates; phone number on google maps for dealer out of service; link associated with progress message failed. 3 hours between failed message and getting contacted by mini r google maps for dealer out of service; link associated with progress message failed. 3 hours between failed message and getting contacted by mini representative, this included a phone call by me left for representative More
by Keith7463
Employees Worked With
Alexandria Harbeck
Helpful May 10, 2024
I recently experienced an issue with MINI of San Antonio dealership that has left me deeply disappointed. Despite the transaction being a transfer, I was erroneously charged registration fees. I was assured dealership that has left me deeply disappointed. Despite the transaction being a transfer, I was erroneously charged registration fees. I was assured by the Salesperson and the finance person that I would receive a reimbursement from the DMV. However, after following the necessary steps and visiting the DMV, I was informed that no reimbursement was due as the registration showed a charge of $0.00. I reached out to both Salesperson and the finance office multiple times for assistance. While they assured me that the matter would be resolved, several months have passed since I initially brought this to their attention, and I have yet to receive a clear answer or the reimbursement I am owed. Today, I was informed by another salesperson that a check was allegedly sent back in March, yet I have not received it. This lack of communication and clarity is deeply concerning, and it's disheartening to feel disregarded once the vehicle purchase was finalized. Transparency and accountability are essential in maintaining a positive customer relationship. I hope the dealership will prioritize resolving this matter promptly." More
by msgomez2003
Employees Worked With
Finance office, Diana Almaraz
May 07, 2024
The best customer service. Very knowledgeable and fast service The people where so helpful and friendly will recommend them to everyone Very knowledgeable and fast service The people where so helpful and friendly will recommend them to everyone More
by darlene
Employees Worked With
Holly Bell
April 15, 2024
Alexandria and the service dept did an excellent job for me. I was able to get all the work done in a timely fashion and with best quality. me. I was able to get all the work done in a timely fashion and with best quality. More
by MBN
Employees Worked With
Alexandria Harbeck
April 02, 2024
No pressure, very knowledgeable and an all around great experience. Decent trade in price and a good deal on a certified used Mini. experience. Decent trade in price and a good deal on a certified used Mini. More
by philip.daniel
Employees Worked With
Linda Campos, Diana Almaraz
March 23, 2024
Service is great from drop off to pickup. Kept me informed of my Mini’s status through the entire process. The loaner car was exceptional. Kept me informed of my Mini’s status through the entire process. The loaner car was exceptional. More
by Mikeportercpa
Employees Worked With
Holly Bell
