MINI of San Diego

Frustrating Dishonest This review is solely based on this dealership sales practices of extended warranty. Please don't make the same mistake I made in purchasing an extend This review is solely based on this dealership sales practices of extended warranty. Please don't make the same mistake I made in purchasing an extended warranty from Mini. After buying my 2011 Mini Cooper S on September of 2014 with around 20,000 my car has been taken in for service around 11 times. Some issues were : Thermostat, Fuel Pump, Oil Leaks, Fuel Pump, Multiple Coils, Gasket Ring, Clutch and the list goes on... I was approached and offered to buy a " Preferred Extended" for around $ 2300. I thought with the high probability of my car breaking down I thought it would be a good idea. My Oil Pan Gasket is leaking and they say its not covered. The financial advisor doesn't even reply to my request anymore or returns my phone calls. I don't even care if they cover it anymore I just want my warranty money back since it doesn't cover anything. And it the language of the contract can be used for their benefit however they see fit. This is the estimate they sent to me below. Be cautious of used car salesmen. When I deal is too good to be true it usually is... FYI the car only has 60,000... Inspection Recommendations Status Cost Deferred Approved Change engine oil and filter (Found engine oil level excessively low) Fail $79.95 See AI-3 Replace front brake pads (3 mm or less) Fail $250.00 See AI-12 Replace clutch assembly and flywheel (Found clutch worn/slipping) Fail $3,922.55 See AI-33 Subtotal $4,252.50 Replace oil pan gasket (Found engine oil seep) Caution $548.52 See AI-9 Replace rear brake pads (4 mm) Caution $250.00 See AI-12 Subtotal $798.52 Totals, Taxes and Fees Cost Deferred Approved Estimate Subtotal $5,051.02 $0.00 $0.00 Tax $168.52 Estimate Total $5,219.54 More

NOT GOOD, NOT GOOD AT ALL! My wife and I found a vehicle on the San Diego Mini website and used the website to get in contact with a sales rep. This third party service (Trilogy My wife and I found a vehicle on the San Diego Mini website and used the website to get in contact with a sales rep. This third party service (Trilogy) called me to set up an appointment with sales. We showed up a few minutes early for our appointment and I informed the gentlemen at the front desk in the sales showroom that we were here for a 5:00pm appointment with Allen. (Note: The sales agents are dressed way too casual for my liking. There is no substitute for professionalism!) Immediately, everyone seemed confused! A few minutes later, Allen came out to introduce himself and he stated that he is the Sales Manager. Shortly thereafter he guided us to a sales rep, Stacey. I'm watching all the commotion as collectively, the sales team is looking for my internet lead. They had no idea I was coming in or what 2 cars I was interested in. Stacey, (only being there 3 weeks was still learning the ropes) said we need to walk out to the vehicle that "I told her" I was interested in. They could not find the key or the stock number to even look for a key until "I told her" what it was. We were about to walk all the way out to the holding lot just to get a stock number and then have to wait for Stacey to walk all the way back to the showroom to get the key and walk all the way back. I ended up telling Stacey what the stock number was so she found they key. We finally get to the car and 1. It’s filthy and 2. The build sheet in the window states it was a manual transmission but was indeed an automatic?????? Now, we are all at the car, 2017 Clubman S ALL-4. I pointed out that the build sheet was incorrect and Stacey told me that the manual is an automatic! By this time I knew she was new and just let it go. I informed her that the website was confusing with the features and options and I confirmed by looking at the car that this is not what I wanted. My wife is a holding back some disgruntlement by this time and we all walk back to the showroom. We wait about 5-7 minutes as there is still some confusion in the showroom and the other sales agents seem hesitant to assist Stacey with a build using the computer/Mini website. Another female sales agent, I'm sorry I forgot her name (it may be Alicia) but her demeanor blatantly showed she did not want to assist. She was dry and initially she wasn't acknowledging our concerns. There were a few misunderstandings over the packages available, but she clarified them. After clearing that up, my wife and I found the price of the vehicle to be way too high for what we would be getting. This is a MINI.......it is not a BMW and there seems to be some confusion here. A MINI is a MINI and a BMW is a BMW. Stop comparing it to the BMW! I don't care who engineers it or makes it. They decided to call it a MINI, not a BMW. This is not a luxury car so why the luxury car prices? After, the decision was made to walk away from the MINI and deciding to take my up to $48K preapproval elsewhere, I walked over to Allen and expressed my concerns regarding everything listed above. He was very professional and apologized for the bad experience. I expressed to him that this whole thing from start to finish was not a good! What The Trilogy Call Center Service told me was going to happen was not what happened. I highly recommend taking that "third party" out of the process. The rapport needs to be between the sales agent and the consumer as this relationship is where a sale begins. Obviously enough, as witnessed, the other agents were not very busy so they have enough time to initiate contact from an internet lead. A sale takes a little work! Allen stated that this is the second time a customer has come in stating they had an appointment with him that he was unaware of! He also attempted to "save" us by showing us a few numbers and cars that they could work a deal on. Ultimately, we declined and thanked him for his time. We left and went right next door to Acura just because it was there! The sales/consumer experience was TOP NOTCH! Scott Barker from Acura has his process on lock. Bottom line is, 2 test drivers and 4 hours later, we left Acura in a 2016 TLX 4DR, V6, Automatic, AWD, FULLY LOADED for $46K. Not MINI Fully Loaded which is not truly fully loaded! WAY MORE CAR AND FEATURES FOR THE MONEY! More

Mario and Jathan can't be beat. Penske Automotive is top notch. You will get the best treatment at this dealership. A+ rating from me. They work hard to get you the best credit terms and know these cars ins notch. You will get the best treatment at this dealership. A+ rating from me. They work hard to get you the best credit terms and know these cars inside out. No pressure like other dealerships and a fair price on your trade in too. Ask for Mario and he will take good care of you. Let's motor! -KJ More